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“Quality at first then a year later I had a faulty mattress. Resolved my issue with a warranty replacement!7/12/22- I absolutely love Bedzzz Express! I was in a need for a new mattress and they delivered. Fast and Awesome Quality Customer Service from Mr. Dan at the Homewood, AL store to Joe the delivery guy. Purchased my new Sealy mattress at 5pm on a Friday and Saturday at 1:30 PM I was in my new bed. Fast and easy process. My only issue is the amount of strings of thread that are still on the mattress when they removed the plastic covering. I’m happy with my purchase! This bed is awesome and did I mention they have a non prorated 10 year warranty!UPDATE!!! 1/14/24 on my mattress…. The queen mattress.., Sealy York Street is sinking in the middle. You can feel the springs after sleeping on it for 5 to 6 hours. I’ve contacted the company several times and paid a $50 inspection fee 3 weeks ago for them to come out and inspect my bed.1/22/24- Took a while to get my bed inspected however Mr. Dan and Mr. David resolved my issue. I was able to get a warranty replacement! I do feel like the process should be a little faster but you can’t beat the customer service they offered me to get quality sleep. Thanks!”
“We were first time shoppers at Mattress Firm and were very impressed with the great customer service we received from Alex, the store manager at the Hoover location. Here’s hoping the mattress’s comfort will live up to this level of customer service when we receive it later this week! Thanks, Alex!”
“Excellent service..one of the outlets didn't have what we needed..helped us find it in a neighboring Bedzzz Express store..helped us load and we carried home what we needed same day. Thank you!”
“I have been to a lot of places that had great customer service but Amanda Lee at Sleep Outfitters tops it! She was so accommodating to me and gave me the best deals for my price range. She kept a smile on her face and was very quick in getting what I needed. If you ever visit the location on 280 ask for Amanda. She will get you in and out quick without questioning what you are getting!!Update:My mattress comes tomorrow and even after the sale Amanda keeps in contact with me to make sure the process of delivery is smooth sailing for me. She truly cares about her costumers and I’m so glad I had her during my search!! Sleep Outfitters is lucky to have her!!”
“Dixie was wonderful and so helpful in the process of finding our perfect mattress. We recently had twins, so our best sleep is super important for us! She was so sweet with our babies and so patient with our crazy toddler. Super knowledgable and very personable. Thank you, Dixie!”
11AM - 6PM
372 Palisades Blvd, Birmingham
Mattress Stores
“Jacquiese was soooooo wonderful and helpful. She was very knowledgeable of the products. She also helped other customers while still making me feel important and handling my purchase. Thanks so much American Freight. Will recommend”
“Worked with Richard and he helped me choose an option for my toddler. It was great talking and learning about warranties and that the store is family owned. This is not like Mattress Firm they will take the time to make sure you know everything about the bed and the warranty to make sure you are happy with your purchase.”
“The gentleman that helped me was very knowledgeable & professional. I didn't have a lot of time when I stopped by. I will go back for his help with new furniture. Nice showroom & selection.”
“Max Echols was great to work with in finding our perfect mattress. He was very knowledgeable and non pressuring during our mattress shopping experience. We highly recommend this store for your mattress needs!”
“Henry was very knowledgeable and helpful. Handled my questions and transaction was easy. Will definitely return there if I have other bedding needs in the future.”
“Joe was super nice and so easy to work with! He was not pushy at all but was very informative. You can tell he cares about his customers and their comfort in the purchase of a new mattress and box spring set.”
“We had a wonderful experience at this Bedzzz Express location. We were supposed to visit the location on Montavello road, but we ended up at this location. The service was fabulous, informative, and we really felt taken care of.”
“Extremely helpful, friendly and knowledgeable service. I purchased a Perfect Chair 610, with delivery service. Very glad I did, it has dramatically improved my quality of life.”
“Shirley and Donna did an awesome job! Very helpful and easy to work with. Not pushy at all and just tried to help out with all our needs and wants. HIGHLY RECOMMEND THEM!!!! AWESOME JOB! Made everything very very easy!”
“Great experience! Chris is a awesome. As soon as I came in Chris greeted me. I knew what I was looking for but he was able to inform me of new products and helped me through the entire process. When it came time to settle, the computer system started giving us trouble. Chris rolled with the punches and made it happen without keeping me there any longer than I needed to be. I’ll be back”
“Kenny was wonderful and so helpful! We definitely left happy with everything we wanted. He worked hard for us to get us what we needed in the right ballpark for us.”
“I've been here twice now and each time I have a great experience! I enjoy talking to Chris when I pop in here, such a friendly staff.. ask for my baby Chris,”
“Let me start this off by saying, (I hate shopping for furniture, and Mattresses are no exception),But, with that being said, Dover's in Fultondale treated my Wife and I with the utmost professionalism, honesty and care. They listened to our concerns, answered our questions carefully, and we walked away with a mattress that truly fit into our life, and our budget.I will definitely be shopping at Dover's again, and recommending Dover's to all of my friends and family.”
“We had the best experience with Issis and Sons, they were super helpful as we weighed different carpet options and Gary worked really hard to get our install set up asap. Top quality service, pricing, and carpet. We highly recommend!”
“Amy was extremely helpful and spent good time showing us all of the features of their products. We were sold very quickly on the quality and thanks to her professional help, we were able to leave with the best setup for our needs.”
“I'm happy with my purchase. Comfortable, queen size mattress, boxspring, set up. I had to have split boxsprings for queen size being because of narrow stairwell and they had it.”
“Felicia was such a huge help! She was available when we needed her, did not hover or pressure us. Helped us pick out a beautiful new living room suit at a great price!”
“Josh Foxworth, the store manager, did an extraordinary job in serving our needs.Just so you know... if Jeff had any interest in becoming a leader in the restaurant biz or preschool biz, I'd do everything in my power to steal him away from sleep number.My purchase was the direct result of Jeff's professionalism and attentiveness. You see, I already own one and am a real fan. I didn't come into the store to buy a bed, but for warranty service on my old bed!While in the store in Hoover to pick up air hose caps for testing, it occurred to me that my little sister, recently diagnosed with a recurrence of cervical cancer, would really benefit from a sleep number bed. Josh made it almost impossible for me NOT to buy one!Sleep number is the only bed we'll ever use, but Josh Foxworth should be working as a trainer for every front-facing staff member at the company!”
“I have not received my furniture yet but Demetris was excellent friendly more than helpful. I mean she was so patient with me and was more than a sales person but interior decorator as well. She is outstanding she was excited with me in my selection picking out colors , rugs , pictures etc. I love Babcock Furniture and their sales associates everyone was excellent 10????????????”
“The area was clean, the salesperson Tika was very knowledgeable in many areas of the product. She did not push the sale, the information Tika provided did the sales.Give the young lady Five stars, with a promotion. A salary increase is what most good salesperson would enjoy.Thank you.”
“Recently purchased a bedroom set from Damien, and I couldn't be happier with the experience. Damien's charisma, knowledge, and dedication made the entire process a breeze. He helped me select a quality mattress, stylish bed frame, and a matching nightstand that perfectly fits my space. Highly recommend seeking out Damien for a hassle-free and delightful furniture shopping experience!”
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“The mattress buying experience from this Mattress Firm was seamless from start to finish. I was a bit nervous as I didn’t know what to expect, but Will was extremely helpful and made the process stress free. The delivery process by Mattress Firm was so easy and quick as well. Highly recommend!”