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January 2024 by Marie T.
I took to Raskin's Jewelers, estate pieces to be appraised and hopefully sold. There were significant number of pieces. I am familiar with the jewelry industry. It is not always you get honest appraisals and fair treatment in this business especially with estates pieces. I interviewed several estate jewelry stores and would not do business with them. I was very pleased with the appraisal. I have sold a few pieces and believe the I received a fair split on the commission. I am highly recommending Raskin's Jewelers. In todays world, honesty and ethics are to be prized.
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October 2023 by Kurt Steele
I took my wife’s wedding ring to have a missing stone replaced. They did the job quickly and at a reasonable price. The ring came back cleaned and polished. Happy with their work.
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September 2023 by Brian Howard
Ellen Slayton is amazing! I recently received a watch as a gift and it was to big. Ellen went out of here way to resize the band for me. Excellent customer service.
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August 2023 by Ron Willis Sr
Very, professional and coherent! By of being meticulous to meet with & live up to the customer's standard...Couldn't be more pleased! ?Thanks you Raskin's Jewelers
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August 2023 by Lisa R.
I came in to Raskins to find a setting for my moms diamonds. The only strings available were engagement settings. So the owner had a special setting made for me of a butterfly! It's a wonderful ring and a memory for me of my mom.
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August 2023 by Nit Mello
Took my ring and necklace in for deep cleaning. The Staff is absolutely Amazing!!! I will spread the words, these people know how to treat customers at its best. I will return for sure and telling all my friends. Thank you ?
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July 2023 by Dustin Whitaker
Raskin’s Jewelers went above and beyond on getting my Wedding ring resized. Their prices are reasonable and they polished my ring alongside of giving me a ring box to store my ring in for the time being until my wife and I gotten married. I highly recommend them and I’ll definitely be coming back when it’s time to get proper rings for my wife and I when we get sealed in the temple.
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July 2023 by Beau Dupont
The customer service is excellent! They have great air conditioning! Very attentive staff. Lots of great jewelry to check out!
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June 2023 by Delanie Clark
Customer service was amazing! We went in to sell some jewelry and Jim was very nice and explained the process every step of the way. and was very fair with the offers he gave us for each piece! Will definitely be back!!
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June 2023 by Linda K.
Was in recently in for some jewelry repair work and to discuss jewelry consignment. The staff was very courteous and friendly and the new owner couldn't have been more helpful and attentive. The store has been refreshed and looks great. The jewelry collection in the store is amazing. New businesses always have some kinks to be worked out but I think Raskin's is a great asset to beautiful downtown Prescott.
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May 2023 by Shelby S.
Okay! Strap in because this is a long story, but it is worth a read. AVOID THIS PLACE! So I know this place is under new ownership. I took my engagement ring in to have the wedding band removed and have the engagement ring resized, as this was my fiancées mothers ring. I was told it would be two weeks (which I thought was a long time to begin with but I left it with them anyways). I called after two weeks because I had not heard anything from them. When I called I was informed the person who did the requested repairs was out of town and it would be an additional two weeks. 1 month to remove the wedding band and resize just the engagement ring?! Absolutely ridiculous! So I had my fiancé pick it while I was at work, they put it directly into the box and I picked it up from my fiancé about 2 hours later. I hadn't even looked at it as I took it directly to Legacy Jewelry (who were absolutely amazing!) Prior to starting the repairs there (which took all of 30 minutes and it's perfect!) the woman asked the gentleman doing the repair if everything was there and there wasn't anything missing and there were! There were two diamonds missing! The next business day I took the ring back to Raskin's and informed them there were two diamonds missing when my fiancé picked it up. They had taken a picture of it when I originally dropped it off and confirmed all the diamonds were there when I dropped it off. Luckily they didn't give me any grief about replacing the diamonds and the ring was fixed, which took another week. When I picked it up the older woman who helped me out was very kind, I did however have an issue with another woman there. The older woman said "okay, let me just check and see how much you owe" (she wasn't aware the repair was free as this was something they had done) so I was understanding that she just had to check and make sure I didn't owe anything. When the other woman came over, who I had dropped the ring off with the first time and again the second time when they needed to fix their mistake, she said "yes she doesn't owe anything, get her out of here." Really?! I had been very patient and kind through this whole very frustrating situation, as I just wanted to finally have my engagement ring. She was extremely rude. I would not recommend Raskin's to anyone! First they deceived me in regards to the time it would take for the initial repair, then they lost two diamonds on my ring, then that woman was extremely rude! Oh, also, there are scuff marks on my ring where they replaced the diamonds they lost! I was going to take it back in and have them buff it out but I don't ever want to go back there. I would instead recommend Legacy Jewelry, Scott and Mindi are amazing, kind, quick and provided me a high quality repair. Here is a photo of the ring, all resized and finished (minus the buffing out of the scuff marks).
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May 2023 by Cathy Keith
Went in to have watch band adjusted. Very friendly staff and adjustment made in minutes. Best of all, it was free! Amazing service.
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February 2023 by Carrie R.
Great Response!I reached out one evening through Yelp and got a response within an hour. I am looking for some engraving on sterling silver. They responded multiple times first to say they can do the job in my required timeframe, then to explain that they are getting new equipment that will be able to engrave deeper, but that the equipment they have can etch, and they do not know if the new equipment will be ready in my timeframe. Either is fine with me, so I will be taking the items there to be eteched/engraved next week. Very happy with the communication.
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February 2023 by Lucia M.
Not a good place customer service terrible !!! Very low ball on estimates.I would never go there again.
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February 2023 by Christian S.
The new owners are amazing!!! We purchased a ring under the old ownership that couldn't be sized to my fiancé's finger. We didn't know this when I bought the ring. Jim was able to contact the manufacturers of the ring/band I bought and have them switched out as an exchange. He really took the time to make us happy. I'm extremely happy someone saved Raskins. Great customer service! Thank you guys!
