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September 2022 by GamingLemon 1.
customer service is terrible and I have had more fraud with my card through them then any other bank ever worked with
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August 2022 by Google user
Great banK
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July 2022 by Chris Davis
Great banK
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May 2020 by Kelly C.
I have dealt with their horrible main branch in El Dorado, AR 870-863-7000 for the past two weeks since my husband died. They are incredibly rude with each experience. I've taken his death certificate to their offices for two weeks and the miserable woman I spoke with today had no record of the death certificate, nor was she interested in helping us. We set up the correct banking account number with social security and the money was routed to my husband's old account and not only did the miserable woman refuse to confirm this happened, she told me she couldn't talk to me about anything because my name wasn't on the account. Hello? He's dead. He's not going to be able to call you to confirm his death. She was quick to let me know "Hey, I don't know you!" She just wanted me to get off the telephone and blamed social security and told me that I would need them to fax them something on their letterhead to their office. AND SHE DIDN'T EVEN OFFER ME THE OFFICE FAX NUMBER so I could contact Social Security and have them straighten it out. She practically hung up on me. My daughter won't be getting paid this month and this couldn't have happened at a worse time. And don't beg for help because that just makes them even more horrible.This woman LOVES to tell you she can't do anything and enjoys telling you no. I totally get that things happen, but their people at the main office have been unhelpful and completely rude. I hate being treated this way and will definitely be moving to another bank once the SSI payments become established, because I don't have time for mean-spirited, hateful people in customer service at the number listed at the beginning of my post.
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April 2020 by Earline Barnes
Excellent. Bank. Services!
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August 2019 by Candy Wilson
Fast service drive thru service till 6p.m. 24 hour ATM machine. Friendly workers
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August 2017 by jo ross
Took time to show us different accounts they had to offer. Extremely friendly. Glad I chose them as my bank
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June 2017 by GRETEL Vause
Fast service and very friendly.
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May 2016 by Rachel Leimkuhl
Used to have a free atm