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January 2024 by Frida Fuentes Tapia
Went there to buy a gift for my BF and the lady who helped me was amazing. She was quick and super helpful! (:
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January 2024 by Joyce G
Catherina is extremely helpful! I had an amazing experience shopping here, 100% recommend her❤️
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September 2023 by Claire Martin
My fiance purchased my engagement ring from Michael Hill Richmond Centre in January 2021. We have the three-year extended warranty so we have been coming here for regular cleanings and warranty checks ever since. We most often see Katrina who provides exceptional service during every visit. We will definitely be making future jewelry purchases here. Thank you Katrina!
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September 2022 by Anonymous
Today my fiancé and I went shopping for a bridal set. At first we stopped into Peoples Jewelers, I didn't feel a good vibe in the store, and the rings i looked at and tried on just wasn't for me. So we decided to go over to Michael Hill, right away I felt good vibes and I had the most amazing sales associate take care of me right away. Kiran was AMAZING she asked me what i was looking for, what kind of cut i was looking for, if i liked white, Rose or Yellow gold, and what my budget was. I tried on a few rings until I found the perfect set, but unfortunately it was outside my budget. this is when Kiran went above and beyond, she asked us to wait a few minutes, she went to the back of the store and came out with her manager. They brought the price down to my budget and not only that they paid my taxes and paid half of my life time warranty. Both Kiran and her manager (i'm sorry i forgot his name) were the most AMAZING sales people i have ever met. Customer service 100% AMAZING. I recommend this store and there sales associates to Everyone i know.
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August 2022 by Ramneek Gill
We had a great experience at the store today, Molly and Arjun provided with great customer service. We had been looking for a gift for over 2 weeks had been to at least a dozen jewelry stores, but no seemed to be interested in helping us. The moment we walked in to the store Molly greeted us and showed us all the stuff we were interested in. We had just walked in excepting the same treatment but were completely blown away with the awesome experience, kudos to both Molly and Arjun you both were awesome will surely visit again
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May 2022 by ting zhang
The sales person Molly is amazing! She was very patient to help me and find me a nice ring with a good price. Definitely will be back for shopping here again.
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May 2022 by Lon Liu
I loved the service! Steven Ren helped me and my partner pick out two black diamond ring. He is very patience and spent alot of time with us. I felt very comfortable. Great experience in store and I really appreicated his help!
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May 2022 by Roseann Duarte
I had a good shopping experience ordering an wedding band ring from this store. I had the store manager as well as the store associate Molly assist me during my shopping experience. However, I am not happy with the execution delivery. I told them that I will be going on a trip and I needed the ring before a specific date and they said “Confidently” that they can expedite and deliver it before I left for my trip. Trusting their word, I decided to go through with purchasing the item. They did not hit their promise of delivering their word and did not give me a follow up call that my item will be delayed. As a customer, don’t give false expectations and not deliver. To me, It just seems like they just care about their sales pitch, rather than the customers requests and needs. Im very disappointed.
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April 2022 by Love Sharma
I visited this location 2 weeks ago to get my broken necklace fixed. The whole process was very quick and hassle free. On top that, The whole team was very very welcoming and polite, especially Kiran. ?
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April 2022 by Debbie Langlands
Today my fiancé and I went shopping for a bridal set. At first we stopped into Peoples Jewelers, I didn't feel a good vibe in the store, and the rings i looked at and tried on just wasn't for me. So we decided to go over to Michael Hill, right away I felt good vibes and I had the most amazing sales associate take care of me right away. Kiran was AMAZING she asked me what i was looking for, what kind of cut i was looking for, if i liked white, Rose or Yellow gold, and what my budget was. I tried on a few rings until I found the perfect set, but unfortunately it was outside my budget. this is when Kiran went above and beyond, she asked us to wait a few minutes, she went to the back of the store and came out with her manager. They brought the price down to my budget and not only that they paid my taxes and paid half of my life time warranty. Both Kiran and her manager (i'm sorry i forgot his name) were the most AMAZING sales people i have ever met. Customer service 100% AMAZING. I recommend this store and there sales associates to Everyone i know.
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April 2022 by Talia Angelica HOLZ
Very polite, nice and professional…Mss. Harmeet very sweet and has a lot of patience.Mr. Arjun very gentleman and respectfulI’m leaving the store very happy today .They make me feel very importantTotally recommend the store .Talía Holz
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March 2022 by charles greene
I was nervous because I needed a gift for my girlfriend and did not know what to buy. After speaking with Arjun, he is a true jewellery expert and gave me numerous suggestions. We settled on a pair of diamond studs. He gave me a good price, and I will definitely recommend and be back
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March 2022 by John Q
Just made a purchase at this location. The staff were very helpful, patient and gave me the best discount they could and signed me up for the post purchase supervise plan. Thank you Stephen and Hazel.
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March 2022 by Beth A.
I went in to get a ring, which I had previously bought for a family member re-sized. There were two customer service reps in the store and they were both serving one customer. It sounded like they were explaining diamonds to the customer. When I asked for help, the one person (Arjun) said he is the manager and they were busy doing a presentation. Meanwhile, another couple came into the store and they were also ignored. We waited a bit longer and I finally asked how long did he think he would be and he said "Twenty minutes". I was floored. I said you were prepared to just let customers stand around for 20 minutes and not help them. The other couple were also upset as they felt everyone was being ignored for one customer they thought might make a larger purchase. That couple walked out without being offered help. The first time I tried Michael Hill I was impressed with the service, but this time it was just so unprofessional. Arjun is rude and I have never seen a manager wear runners in a jewelry store before. I had tried them because they were in the mall and a bit closer, but next time, I am just going to go to Vancouver and use jewelry stores with a proven track record.
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March 2022 by PeeKaBoo Z
Five stars! This experience was amazing because of the store manager， she made us feel absolutely Comfortable. She spoke with us in a very friendly approachable manner. She was very informative and didn't seem pushy at all. Absolute best customer service! Thank you !! The sencond time I went to another staff to purchase ear rings， she was hepful too and gave me a nice service.
