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March 2024 by Jeannie M.
I just walked into this place and they wouldn't even help me to change the car battery and they aren't even closed yet but yet they have all the garages Closed. They are supposed to be closed at 7 pm! terrible customer service!!
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February 2024 by John C.
Something is different about this place in a good way. I have come here before and I expect high pricing and slow service but this year it's different. Service was quick and pricing was very reasonable. Ross was a very pleasant person and seemed confident with his time estimate and yeah... Overall very surprised and pleased with the service here. Keep it up y'all
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February 2024 by Adrianna S.
Do not come for diagnostics or repairs. I've been going here for years for my oil change. I've spent a lot of money here on tires, service, etc. And I would've wasted quite a bit of money had I not went with my gut and went elsewhere. Recently, my check engine light came on. I came in to get it checked: they said my secondary air injection pump was out and needed replacing along with a few other things. For just the air injection part and labor it was going to be about $900. For a few reasons I decided to go get a second opinion elsewhere as I had been warned through previous reviews. I don't know what kind of diagnostics pep boys ran but they misdiagnosed completely. I ended up going to Fitzgeralds on placentia. They did a thorough check. Walked me through all the details and explained everything in a way I could understand. The secondary air injection pump WAS WORKING and a hose was just disconnected.... There were other issues that needed repair. Save yourself the headache and the money, do not go to pep boys and read the reviews! They seem to be pretty spot on.
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February 2024 by Clarissa M.
Super fast service and reasonable charges for labor. Headlight repair service super easy and reliable. Workers are so friendly.
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January 2024 by Sharon Wilson
Quick, efficient, Professional
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January 2024 by PREMIER COLOUR
Same error code came up and I had to pay almost $600. Disappointed.
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January 2024 by Candace Todd-Rhorer
From beginning to end the service was GREAT!
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January 2024 by Colleen Saldana
Quick and easy service and nice people
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January 2024 by Terra Powell
Love Pep Boys. Great communication, excellent work.
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January 2024 by Charles Carrell
Customer service was very good - very friendly and professional. The took care of my tune-up and transmission fluid change efficiently and kept me updated on the progress. They included a vehicle safety inspection and then called me and sent a text message as well. overall the five star rating was well earned.
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January 2024 by Robert Chin
Pep Boys took care of my vehicle when my SUV ran over a nail.
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January 2024 by dave walker
I went in for a battery change out and an oil change $499 later. They charged me $121.80 for battery removal in labor...what a joke!!! Daniel was the service manager. I have been going here for years and never was a problem. Daniel told me that it was because my battery is below my seat and that is why they charged me $121.80. That is ridiculous, I could replace it myself in 3 minutes.I called Pep Boys corporate before going on social media a month ago and also did an email claim for someone to call me. Crickets from the company! I will never go there again and I recommend all of you take note. What a scam!
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December 2023 by dave w.
I went in for a battery change out and an oil change $499 later. They charged me $121.80 for battery removal in labor...what a joke!!! Daniel was the service manager. I have been going here for years and never was a problem. Daniel told me that it was because my battery is below my seat and that is why they charged me $121.80. That is ridiculous, I could replace it myself in 3 minutes. I called Pep Boys corporate before going on social media a month ago and also did an email claim for someone to call me. Crickets from the company! I will never go there again and I recommend all of you take note. What a scam!
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December 2023 by Jizo Hallgren
Wouldn't go there again. However, if you must go here, then I'd strongly suggest that you ask for Daniel, as he's literally the only person who can get anything done there. Unfortunately, there's only one Daniel there.
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December 2023 by xt chen
Excellent service, high quality and high speed