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February 2024 by Michael C.
The U.S. Bank branch in El Dorado Hills is a very nice and beautiful branch.
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January 2024 by Brian Siefkes
The lobby is never open. At 2 on a Monday the lobby was locked. At the drive through I was told the two people working were alternating lunch breaks and to try back in an hour and a half. The only other time I’ve needed to go in they were also closed. I’m at the small US bank in Safeway Cameron park, and they have a super long line but are able to actually help customers.
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July 2022 by Leena M.
Marco at this branch is the best!! He knows us by name and takes the time to personally call back and make sure we understand. He has helped me with our Girl Scouts troop as well as my Personal mortgage Account. Always facilitates conversations with customer service calls and stays on 3 way until helped. App is super friendly to use too. Makes everything very easy. Definitely recommend banking here!!
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May 2022 by Adam M.
This is one of the best bank branches I have ever had the please of doing business with. I have banked with all the big banks...wells, b of a, chase, etc. These guys actually care about their clients. It's not just one person either. The branch manager Marco is always eager to help. Chelsea, Freshta,(sorry if I butcher your name) always are pleasant, helpful, and are genuine. They don't pass the buck off to corporate like most other banks do. Alex the business banker goes way further for his clients than any other business banker I have ever dealt with. US bank should use this branch as a model on how to do business and teach their customers.
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March 2021 by Vanessa B.
Really bad service on wire transfers. I am purchasing a house out of state and need a wire transfer to complete the transaction. I had the same experience as the previous customer where I was informed I should have gotten an appointment. My husband who is also wiring money from Bank of America was able to go in and immediately complete his transfer. Here at US Bank I was told by Courtney that the wire would need back office approval. I signed all paperwork and they are holding the wire for some unknown reason. I have previously wired funds from this branch with no problems. Basically I have signed all wire transfer instructions through the drive through and they said they would email me later. They provided no receipt. I'm worried they are jeopardizing my close of escrow at this point. I don't understand why seasoned funds need back office review. This is wire...
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February 2021 by W L.
I am not sure why the El Dorado Hills branch is even around and relevant. I visited the bank to perform a wire transfer. Given it was Covid-19, I was directed to the drive in. I was given the reasoning that a wire transfers required an advanced appointment. (!) I gave them the benefit on that. Further, I was told that their system was down and they can't transact. I accepted that, a major bank has a system down during banking hours. Good coincidence. Then I was promised a phone call, so I would be given the opportunity to visit them again for the transaction. My contact was taken and details copied. I received no phone call. I went to another branch, same day, no appointment needed and got the wire done.
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June 2020 by jkb jkb
Don't tell me to read a sign when I have an appointment that was offered by US Bank's webpage. I get that COVID 19 is real and they dont want a customer to come into the office. But I feel like there is a better way to communicate than screaming "READ A SIGN."
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April 2020 by Ron A.
Terrible, they always seem lost and are ALWAYS having tech issues. Sometimes I cant view my bank for days because they are having tech issues. DONT use this bank!!!!!!
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August 2019 by Marcus Collins
I love the service and friendliness of this bank and staff.
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May 2019 by Roger Wilson
I would give this bank no stars if i could. The bank manager is unprofessional shows no care for his clients. He would not take the steps to clear a 20k check 5 days after it had already cleared my acct at another bank. Pure lazy and unprofessional