Cell Phone Stores in Folsom, CA

“03/18/2024 I recently visited the AT&T store located at 1860 Prairie City Rd Ste 200, Folsom, CA 95630, and was met with exceptional service by DJ, a store representative. My initial purpose was simple. I wanted to put a new SIM into my insurance replacement phone. However, DJ turned this visit into an invaluable service experience that far exceeded my expectations. From the outset, DJ ensured I didn't have to wait long, demonstrating his accommodating nature. As we discussed my situation, it became clear that I had concerns beyond just the SIM card. Specifically, my Z Fold 3 had suffered crease damage from repeatedly opening it, a frustrating design flaw. DJ listened intently and then sprang into action. He adeptly navigated my options, leading to the cancellation of my warranty claim for the Z Fold 3. His proactive approach didn't stop there; he also guided me through trading in my damaged phone for the new Z Fold 5, which has been redesigned to prevent such issues. DJ's knowledge about the improvements in the Z Fold 5 was incredibly helpful, and he worked diligently to ensure I could get it with an affordable monthly payment plan. The level of professionalism and expertise DJ exhibited was nothing short of impressive. He managed to transform a routine visit into a comprehensive solution that perfectly addressed my needs. I left the store feeling fully supported and satisfied with my new setup. For his outstanding customer service and deep understanding of product details, I wholeheartedly give DJ and the AT&T store in Folsom 5 stars. DJ is the epitome of what exceptional customer service looks like.”

“2/9 - UPDATE: Change my review to a 5 star since I was contacted by customer service and all my issues was resolved. I can't believe this company did this. I'm lost for words. You can read my issues below, but at the end they took care of their customer and I will be back to do business with this company.Be aware of hidden fees at this location. They don't tell you about it. I just bought 7 items from this store and realized afterwards of the hidden fees and activation fees that I was not told about. $39.99 for phones and $24.99 for tablets and watches are the hidden fees and will be charged in the store. Activation fee is $35, which will be on your bill next bill. I was also told watches were $5 a month, which now I have realized the plan is $10.1/3 UPDATE: This just keeps on getting worse. On all my trade-ins I was told I get a $800 credit, now I'm realizing on one of the lines I only got around $400 because it was an older phone.1/3 Update: I emailed the corporation per there request.2/9 - Changed my review to a 5 star. I got an email from their customer service and they took care of everything. I got refunded for the store charges and all the other errors. I will continue buying from this company.”

“Highly recommended, been going to them for years. Nice selection of things and great prices. They know how to repair phones within an hour which is great to drop off phone, go shopping, and come back to a repaired phone. Very friendly and would go back again when needed”

“I bought the gateway. Very informative and helpful in deciding to get Internet through T-Mobile. Everything seems to work well as far as very few connection issues.”

“Lexi was fantastic! We told her what we wanted, she clearly stated our options, and after making our decisions, she got us taken care of and out the door in record time. All while seamlessly serving another customer at the same time. We chose to drive the 45 mins to this location after a terrible experience at our local AT&T store and it was well worth it. Thank you Lexi!”

“Kalyn was awesome! It was busy when I came into the store but she was able to help a customer and while they were working on something she came over to me and took care of me in less than 10 min. I appreciate your help yesterday!”

“I had my phone stolen and so I had to get a new phone. Tony was super knowledgeable on phone deals/promotions and was very helpful in setting up my new phone. He made the whole process very easy.”

“This is the biggest Target in the Folsom + El Dorado county area. It recently under went renovation. Changes you will see: -lights are brighter -there's a second smaller seasonal area near the door. Right now there are several Sun Squad items (that are 20%), summer wines, lawn chairs, pool supplies, and large containers of pop corn kernels (drive in movie, or project one in the backyard and watch from your pool?) -the makeup section has been made to feel more like an Ulta -the clothing section feels like a H&M, with two different fitting areas. -they have a decent liquor, wine, and beer section now. -The toy section has stepped up its game with a cool Lego sculpture in the middle that looks rather Instagram worthy + several interactive playareas including a heat sensitive/ color changing wall, series of speaking tubes, and lots of cool other things to discover. Seems like this section goes on and on, so you may want to prepare yourself if you're going in with kids or a husband. -There's a section just for children's books. Next to that you'll find a big display for the most recent kids merchandise thing, right now it's Toy Story 4, before that it was Minecraft. Everything feels more interactive and enticing. I have to remind myself I'm on a budget, especially when I got to the Stranger Things merchandise in my size (July 4th is so soon! ). Target definitely has the family with small children niche down with smooth rolling shopping carts that are perfect for putting a baby to sleep. A baby section that's very well organized, with competitive prices. Their breast feeding policy, is to let mother nurse undisturbed in the changing rooms. There's a Starbucks + I already mentioned the toy section (yep you're going to need coffee for that).”

“I was having a crazy hard time talking to Verizon customer service over the phone to get anything resolved. It took me over 8 days to get any cell phone use. I was super frustrated and went into the actual Verizon store and Doug the Manager saved the day! He was patient, professional and understanding of my situation. He stayed on the phone with customer service for me for almost an hour and took care of it. You are the best Doug... I really appreciate your help!”

“Run don't walk to see Subaya Hill at the Folsom location if you need any help! I just left, not only solving an issue for my elderly parents, but with tips and suggestions on service and billing that will help me and the rest of my family members. What I loved most was that she helped when I didn't even know what to ask for, or the questions I should be asking. So appreciative of the help I got today! Of course she will be promoted...so go soon!”