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October 2023 by Tina C.
Sev & MJ and the whole 1c Team has been so CLUTCH for us! We have a family run small business and it feels amazing to have the support of a bank that believes in us. Also, we have Sev as our go to person to call on whenever we need - and that kind of one on one personal customer service is unbeatable. Problem solving, true teamwork, and direct communication that builds banking relationships is a rare and wonderful thing! Thank you 1st Century Squad! We appreciate y'all!
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October 2023 by Kevin C.
Our experience with 1st Century has been great. They have been attentive to all of our business needs and provide great service when we need it. Would definitely recommend for banking services.
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October 2023 by Josh O.
We use 1st Century for all our business and personal banking- they are amazing! Sev and his team are helpful, responsive and smart about our banking needs, and have helped us grow our company in innovative ways. Bravo 1stC!
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October 2023 by Sevag A.
1st Century Bank is extremely easy to work with and has been the most responsive bank I have ever dealt with. I would recommend this bank to any business or investor needing banking services. I especially recommend Sev Araradian for his utmost care with everything I have needed.
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October 2023 by VaRouge B.
What can I say working with this bank has been unbelievable, my commercial property needed to be refinanced a few years back they came in with the best rate, and with the least fine print. Recently a member of the family that just started their professional career had little credit history, buying their first property was a hassle unbelievably other banks turned them down for lack of history. 1st Century Bank on the other hand has a special program for young professionals starting their career incredible isn't it? In each case they came to the rescue when other banks, were hemming and hawing about things. My banker Sev is amazing. The service is outstanding, personalized and attuned to our needs. .
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October 2023 by Heather T.
We use this bank where I work and I just want to say THANK YOU for your above-and-beyond customer service. You are always there for us. We look forward to working with you for years to come!
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October 2023 by Aida A.
Best decision I have ever made! Switched to this bank about 6 months ago and I am so impressed with the level of service. I was a bit skeptical at first, figured what could be so great about it.. and let me tell you.. the level of service is above and beyond. You actually matter as a customer. I'm now a customer for life
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October 2023 by Araz A.
Amazing bank that really cares about their customers. Very friendly staff that is willing to go the extra mile to ensure their customers are happy and satisfied. They work with you and ensure things are done correctly and to their high standards. Very competitive in their line of products but foremost, a safe institution for your deposits. Highly recommended.
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September 2023 by danusha 3
They NEVER answer the phone. The voicemail gives you an option to ask for your banker by name. When I enter the name, it says that there are too many options, (I guess for that same spelling?) so it cannot direct you to any voicemail. When you call the toll free number on the back of your debit card, it directs you to an “as seen on TV” operator that doesn’t even know what the name of the bank is that you’re calling. There is no way I’m going to give my personal banking information out to a person like that!!!So back I go again, trying to call the local bank& when I try and leave a message for Kyle (who is the manager) I get no call back. Stay away from this bank.!!!!
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February 2023 by Benjamin Hagan
Called in to try and get answers for a question I had and was sent to voicemail 25 times before someone decided to pick up. Once they had picked up the lady was very rude and had an attitude with me and was probably annoyed that I wouldn’t stop calling even though it was within business hours. I’ve been trying to call this bank over the last 4 days with this same problem. Very unprofessional and bad experience.
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October 2021 by Stephan K.
I took over as trustee of a special needs trust and needed to move it to a bank near me - 25 miles from this branch. Since I had never received the courtesy of any response from the account manager - I had to step it up and use the previous trustee and an admin assistant. It went back to the account Co. Manager and response stopped yet again. It is not much money - and far less service.
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June 2021 by Mary R.
Went to cash final physical paychecks drawn on this bank. The bank has very specific verification protocols and the process was extremely time-consuming but the personnel were friendly and pleasant.
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May 2020 by Batool J.
I found this bank after being greatly disappointed by Chase Bank where I had been a business client in excellent standing for over a decade. A professional friend who uses them recommended the move and I am grateful to her. My experience has been excellent. They seem to welcome my business and their efforts have been outstanding. All emails were answered quickly, most within the hour. As I was completing my major business with them, my banker Mark really made an impression by asking to set up a meeting so he could find out my needs and future goals so he can be of assistance. Very pleased with the service.
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May 2020 by Eldad T.
I was thrilled with the level of service i received through Jeremy Pink. I am a new client and already feel @ home with these guys. You can imagine how busy things are, my usual Bank (chase) did not even give me the proper type of service i believe i deserve after utilizing them and being a good client to have. I had my PPP appproved in less than a week through these guys and they answer their EMAILS on time... Thank you
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May 2020 by Ryan O.
The level of service here is beyond amazing. You can imagine how busy they must be with everyone trying to get their PPP loans. So you can also imagine my surprise when they made time for me (a small business with special emphasis on small) during these rough times. They quickly got me signed up with a checking account, and 2 days later I was approved and funded for my PPP loan!!! Mind you, I submitted an application with Bank of America weeks ago and still no results from them. They really came through during these tough times, I'm so glad I found them in time.
