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October 2023 by Leta Harris
I used Farmers Market Self Storage for a few years. The reason I left was because I randomly checked my unit one day and there was an entirely different lock on it. Apparently someone had broken into my storage on the 2nd floor and nobody inside the office notified me or other tenants about the break ins. So much stuff was stolen from me and the cameras footage only goes back from a few days to two weeks. The building is im clean and in a good area in LA but it doesn’t prevent break ins. The office tries to protect the name of the storage by not notifying tenants about break ins. If you use this storage building please request a unit near the elevator in the open space where cameras can catch whoever is doing the break ins. I also noticed people dwelling inside of units all day maybe potentially living inside the storage.
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September 2023 by Samantha Hubbell
Randy and the team are simply the best. My brother and I were able to fit everything in our unit and I couldn’t be happier with the service.
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August 2023 by Michael D.
We've rented a unit here for several months now and have been mostly satisfied. This review is due to this one incident that happened today.Today, about 10 minutes after I arrived back at work after stopping at the storage to pick some things up, I got a call from the storage with whom I believed to be the manager, a middle aged Caucasian man with glasses. He informed me that they gave me someone else's ID in place of mine which is routinely left when using their equipment, and he immediately asked if I was close by. I told him I was not and he asked well, when can you bring it by? At this point, I'm pretty surprised at how nonchalant he was at the mistake and had yet to apologize for the inconvenience which I then informed him that first and foremost, I would have started with an apology. When I said this, he proceeded to ask me when I could bring back the id and I then said, "are you seriously not going to apologize for this great inconvenience? At this time, he was silent and then made a sound to let me know that he was frustrated with me and handed the phone to the individual who handed me the wrong id. This guy starts with me in a similar manner, not apologizing for the mistake and inconvenience though did give me a painstaking apology when I asked for it. I then said I'm at work right now but I will be there in 10 minutes. When I arrived, I immediately said to the man whom I knew was the one who called me, that all he had to do was start with an apology. That's when all hell broke loose and him along with a large Hispanic man proceeded to attack and threaten me with "cancelling me". I'm not going to lie, I was heated, not by the original mistake, but mostly by the response from the man with glasses who straight faced said to me, "why should I apologize if I didn't do anything wrong?" I actually had to explain to this guy that "you are the manager, you represent Farmers market self storage". While he is explaining this, the other guy is screaming at me, reprimanding me and threatening me. Finally I just wanted to get out of there and noticed that he still hadn't given me back my ID in which I said give me my ID, and he asked what's your name? I was like are you kidding me?? " Give me my f*"&# id! So he yelled and threatened some more and threw my id on the counter and I picked it up and walked out. Can you imagine running a huge company like this and finding out that your location manager treated one of your customers like this and even allowed another employee to verbally attack and threaten in a loud tone while there were actually other customers in the office? I was clearly upset but I was reasonable! This duo could have easily handled this situation instead of escalating it by tag teaming me. I am so insulted and shocked by this experience, mainly due to the level of incompetence with customer service, what a shame. I just can't get those words out of my head, "Why should I apologize, I didn't do anything wrong" (Are you kidding me???) Too many mistakes were made and I just cannot trust these people anymore. Needless to say, We will be seeking other storage options.
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July 2023 by Oliver Klein
Truly repulsive and rude staff. They take an baffling amount of pride in being “the most expensive storage place around”...congrats on that “achievement” because your personalities are some of the cheapest I’ve come across.
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June 2023 by Roman K.
I've spoken to a few staff here already and in person and they've been very professional and responsive. Moving into a new unit soon and looking forward to it. A tad higher on pricing but seems more secure from first impression. Also has a 7-7 access which is a tad longer than other locations. Super convenient location for me so it's worth the price. Private parking for customers is huge.
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May 2023 by Jim Munn
They failed to explain that the elevators and all access expire after 7pm. We were under the impression that access to the building would not be allowed after 7 pm. That the elevators ran afterwards, so long as you were inside the secure building, an even the employee said we would be okay so long as we were inside the parking garage, this was not true. We unloaded items at 5:30 from the storage unit and at 7:05 when we went down to unload some of the storage we could not get back up, and our things were left sitting in the hallways of the storage with other tenants still up on the floor and no way back up to lock up our possessions in the unit. We had to stay the night in the uhaul! Tried calling and emails to management no reply from them. The following day the management and employees were apathetic towards us with absolutely no apologies at all. Clean and nice facilities, but very unprofessional and uncaring staff here for this reason I would not recommend utilizing them.
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May 2023 by Dianna Wilson
Went there today and it’s one of the cleanest storage places I’ve ever seen. Good lighting. You can tell they take good care of the place. The spaces we have for our organization are the perfect size for what we need!
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April 2023 by Lisa C.
As far as Storage facilities go, Farmers Market Self Storage is seriously THE BEST. First off, the place is very secure, and security is the most important thing when you have to store your valuables away from your home. Secondly, this facility is kept so clean and there was no debris on the floor or any of the passage ways which is very nice. Additionally, all areas are well lit so I feel safe going there. I highly recommend Farmers Market Self Storage if you need a storage facility place. They have lots of different size units to pick from so you can get just the size you need, we use the small size which is just right.
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March 2023 by Toni L.
Thanks to Mark today and both Mark and Randy for the last few weeks. The facility is always clean and the customer service is great!! I really appreciate their help.
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February 2023 by Chelle C.
Selecting a space online was the most convenient option for storage at this location. The hallways are well lit, clean and Mark was very helpful.
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December 2022 by Dyana L.
such a great place, very clean and secure. the staff was very accomidating with all of my needs and were very helpful with my move in process.
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December 2022 by Nicholas A.
This summer, I had an unexpected move and needed to find a storage unit in a matter of a few days. I researched half a dozen other options, but kept coming back to the Farmer's Market Self Storage because it was safe, impeccably clean, and well-managed. The office staff was very helpful when it came to educating me on how the security system worked and how to properly lock the doors. Most importantly, they made it easy for professional movers to load and unload the storage when the time came to vacate. Honestly, it was painless, I had no issues with feeling safe or feeling that my valuables were safe, and I would re-use this facility in a heartbeat in the future if I needed to do so.
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November 2022 by Evi Aki
Omg this may be one of the best storage facilities I've ever used! It's huge, very clean, and the staff is SO NICE! Every last one of them!I was checked in and given my unit with ease and very quickly. The elevators are huge, run all the time, and I literally had no issue moving my stuff in and out! Hours to access our 7am to 7pm and they have packing supplies, and a truck you can rent. Will def be using them in the future for my next move!
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October 2022 by Emanuela Matlock
I didn’t know that this place sells boxes and I was surprised at how much variety they have. Randy and Julia were amazing at their service.
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September 2022 by Marie C.
The manager Randy is super helpful and flexible. When I called last week and told him exactly what I was looking for, he promptly sent me the information I needed to make the decision. Upon visiting the location, he showed me a few options and held the unit for us until we could secure approval and payment. The team here is very helpful and professional. Happy to recommend this business to anyone who needs long term or short term storage.
