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February 2024 by Chuck H.
Giving a shout-out to the LAPFCU, Brewer Branch; in particular to my personal heroes Catarina and Jorge. Thank you so much for all of your patience, knowledge, and expertise with regard to our Revocable Living Trust concerns. I walked in with "primal fear" (fear of the unknown), yet walked out with "complete peace of mind". Truly exceptional customer support. Thanks again!
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December 2023 by Cheryl Walker
Quick, fast and effective. Friendly atmosphere and customer service.
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November 2023 by adrianne russell
GREAT CUSTOMER SERVICE!
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August 2023 by Mr C.
Great institution you feel at home and safe when u enter this facility. Processing loans to everyday banking is a breeze... Highly recommended
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August 2023 by Maggie Gipson
Is just always a pleasure,.
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June 2023 by Vernetta Burnaugh
Love it!
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May 2023 by Ben Black
I went to the Brewer Branch this morning with some complicated account and financial issues.I was immediately met by Representative Nancy, who assisted me. It took some time, but Nancy straightened out all of my account issues with the help from George.She then helped me with my financial issues. Nancy gave me sound financial advice and even opened a CD account for me!I want to compliment her on her exemplary customer service, professional financial expertise, and very personable attention to detail!I would highly recommend this Credit Union to everyone!
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April 2023 by cecelia tatum
Love Brewer, it's close to my home & the employees there are great with their work ethics & pleasant personalities that make me feel like family everrtime.
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March 2023 by sito bryant
The staff is friendly, efficient and knowledgeable.
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March 2023 by An'Tneal Harris
The service at that branch is great! I’m in and out. No complaints.
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January 2023 by Michael M.
I have been a member for over 40 years. All of their employees are alway polite and professional. They apologize.if you have to wait in line and they always go out of their way to make you feel appreciated. It is a pleasure to do business with the employees that work there. They will go above and beyond to ensure that you have a positive experience.
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December 2022 by Barbara Davie
Absolutely professional!
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September 2022 by Carol Kelly
I came into the Branch on my way to a doctors appointment I was in and out without any problems and made my appointment on time .
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September 2022 by Richard A.
My 90 yr old Mother (with dementia) asked me to help close her LAPFCU accounts so she could consolidate her finances with another bank with closer proximity. We drove 45 minutes to the closest branch and upon entering, the desk clerk asked my mother why she was closing her accounts and when I replied she said she only wanted to talk to my Mother. I explained I was her son and Power of Attorney and that she had difficulty handling some types of questions because of her dementia. She said it did not matter and that she would only talk to my Mother. After a couple minutes she asked my Mother to meet with the Assist Branch Manager alone to which I protested and demanded to be with her but they restricted my presence. My choice was to leave with my Mother or allow her to meet with him alone (with her consent) and I decided the latter so we could close the accounts and be done with LAPFCU for good. The Assist Branch Manager was even more rude than the clerk and fortunately the Branch Manager was witnessing our interaction the whole time. After an hour, we finally closed the accounts and were on our way to a more peaceful place. They could have easily handled the situation in a professional manner by explaining what they were trying to accomplish without a gestapo approach. Alienating a 90 year old woman with dementia from a person she trusts and relies on for financial decisions is the type of compassion and care your loved one is going to get at this Branch, which equals none. This will be reported through as many social media and better business agencies as needed in the hope this does not happen to someone else.
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August 2022 by No G
Always great service and I love the benefits the shredding events are awesome.
