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October 2023 by Daniel DeLisio
The manager and her staff were amazing! My friend said her nails never looked better and would only go to Polished from now on!!!
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October 2023 by Georgia Starnes
Love the staff here! So welcoming and sweet. Got a mani and pedi and it looks amazing and perfect!! San did a great job on my nails :)
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August 2023 by Praneet Raj
My wife was able to get an appointment on a short notice. They did a good job @pedicure. Prices were decent and very professional.
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July 2023 by Sayali Vinerkar
Never ever get your waxing done from this nasty place. I got my nails done from this place since it was close to my place, so thought of trying it for waxing too. I did the Brazilian waxing. Since it was my second time(other place for 1st time) getting it done I was very scared so didn’t put attention to the hygiene. But they use double dipping. I wish I would have paid attention to it instead of getting scared. After a week I got a very bad infection. I thought it will get better in 2-3 days but it just got worst. I even tried to contact the person who takes care of their insta page but no response. They definitely not care. I had to visit the hospital 2-3 times to get the treatment spending a lot of money. Its been 3 weeks but I still have the infection and its painful and its gonna take more time. Waxing from this place will definitely cost you suffering and infection and hospital visits. Worst place I have ever beenSo this is what the owner replies to the worst service, that I must have gone to some other location. As if I’m a kid who doesn’t understand where I have been to. And to check your records I must have mentioned a date but I never. So Idk exactly what records the owner has checked.Service: Brazilian waxing
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July 2023 by Annisa G
Racist? Idk. usually my experience here is good. I love the staff and they always take care of all my needs. however this time I was so overwhelmed because the woman at the desk couldn’t get over the fact my boyfriend scheduled for 2 mani pedis instead of an acrylic set for my birthday nails. She constantly checked my hands and saying I didn’t schedule a design. she even reminded me after he paid & left that she wouldn’t have even taken us if we didn’t spend as much as we did. As a black woman with a white partner, it really rubbed me the wrong way.
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June 2023 by Sammie S
I always get gel x done by great nail salons but the 1st time I went here they did an awful job on my nails. It was incredibly bad. They have "one size should fit all" cheap nail set for gel X nails so they put 5xs extra glue on my nail to make their cheap nail set fit on my nail. This caused the nails to have a terrible foundation. All you see under the nail is clumped up glue and their reasoning is that they only have one set of gel x nails so they have to get creative. I don't write bad reviews but I wish others warned me about this place before I went.
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May 2023 by Megan Louise Franich
Girl seemed very rushed. She wasn’t paying attention properly and damaged my skin to the side of my thumbnail. It really hurts! Back at the hotel now, and having to file the uneven parts of the nails. I’m not sure if there was supposed to be a hand massage with this package, but the two seconds she spent poking my hand while rubbing the lotion in, was certainly disappointing. Manicure was overpriced and then they asked for a tip! I was planning on returning for a pedicure when I had my flip-flops, but certainly will be finding somewhere else now
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May 2023 by T Wilson
They did my nails n I have been coming back every since even tho they r located downtown they really do excellent nails I luv it always satisfied ❤️Services: Pedicure
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May 2023 by Molly Teter
I have been searching for a new nail salon and I have finally found the place and the best nail tech! I booked a regular pedi and gel mani this morning and just finished my services with Emily. She is very skilled at what she does and a treat to spend time with. I showed her a photo of the glazed manicure look and she replicated it perfectly - she took her time and used a brush to clean up on each individual nail in between using the gel lamp. I prebooked with her for future services, that’s how impressed I am!Services: Exfoliation
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February 2023 by TaQoya Branscomb
This nail shop as well as Spoil Me Nail Salon are my go to in downtown LA. I like Jenny Paint Lounge too but they don’t do acrylics. Now for this place I suggest you make an appt because they do get pretty busy. Overall they are ok … but still pretty expensive. They charged me $80 for an overlay with my natural nail which is more than if I had gotten an acrylic or gel x, but I expect them to price gauge in downtown. Now the techs do a good job except for the fact that they charged me $5 per design on my daughters hands which were not actually designs, a second grader could’ve put the stars they put on her nails. Overall they’re ok … gonna start exploring more outside of downtown though because I owe it to myself☺️
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February 2023 by Ashley Le Cesne
I tried this place out over my usual downtown nail salon and it was by far the worst salon experience ever. I called to make an appointment at 6pm, happy to choose a different date/time if they were booked up which I was expecting, however the man on the phone said he could “squeeze” me in at 6pm.Checked in at 5:50 and didn’t get my gel pedicure started until 6:45. Fast forward to 7:45PM AND THEY BARELY START MY GEL X SET. It’s my fault for staying the almost 2 hours but wow I have just never experienced such awful and untimely service. I was genuinely shocked. By 8pm I just had the girl remove my current gel x set and checked out. Paid $80 for a mediocre gel pedicure and a gel x set removal. This place is an actual JOKE. There are so many good places in DTLA with MUCH BETTER service times. If I were a walk in, I would have no room to complain here. But the fact that the guy in charge said he could accommodate my appointment and actually didn’t was completely ridiculous. Shameful business structure. Take your business elsewhere, ladies and gents!
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February 2023 by Marcus Crew
Great salon, very clean and nice staff! Oh and my goodness their signature pedicure was AMAZING! From the detailed clean and prep to the awesome massage and finally the parrafin. I am so beyond happy to have found such a gem! Meticulous start to finish! Highly recommend Polished DTLA
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January 2023 by Brody Timothy
Wow what a fast calming experience me and my girl were both out of here in less than 40 minutes. And my nails look amazing thanks to ivy. def will be coming back.
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January 2023 by Jackie O.
What can I say other than I'm walking with art on my nails When USA down I hadn't slept in over 16 hrs as I'm in healthcare to top it off my sister calls with my cousin on the phone arguing all whilst I'm sitting with Lam my nail technician and she's so ever patient with me as I my my hands here and there, but once she was done I had art
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January 2023 by Kaylin N.
The first time I came here was a couple weeks ago. They did a great job on my hard gel nails and the price was a normal $55 (plus tip). I came back again for an ombré hard gel mani and regular pedi. The services were fine...until it was time to pay and I got charged $131 for two pretty basic services. When I asked the man who cashed me out (the owner I believe) what the breakdown was, he told me this: hard gel= $55 Ombré= +$20 Nail file= +$5 Cuticle cut= +$5 Total= $85 for what most would say was a simple hard gel mani. Charging to file my nails and do my cuticles is absolutely ludicrous being that that's what a manicure consists of!! That's not extra. Even ombré being an additional $20 is ridiculous. My pedicure was an additional $10 for callous removal (standard), so that came out to $45. This wasn't a surprise so I didn't mind. But the moral of this review is that this salon charges for every little thing, so make sure they specify exactly what they're charging you extra for before you get it, so you're not shocked by the total amount at the end. My nail tech did NOT tell me all of these things were extra, but be aware that when they ask you if you want something, it's probably not included. I thought she was asking if I wanted my nails shorter because that's a normal question. But nope, she asked so she could charge me more for it. Bad customer service! The work they do is good, but it's nothing extravagant enough to be nickel and diming people like that.
