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August 2023 by Alycia Smith
Been with this bank before it was bank of marin [bank of napa], was okay with how things were until recently. A representative called me about my automatic payment not going through due to an old account number not being updated. Without asking, this man said my account and routing number out loud while I could hear people in the background. This is highly unprofessional and crosses a line, I've always been asked if I need that information and this time I did not need it. When I informed the representative that I was uncomfortable with the fact he said my information out loud, he lied and said that no one could hear him talking to me when I can clearly hear people in the background. I'll be going to a different bank soon that knows how to properly conduct themselves and takes priority in their customers sensitive information.
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February 2023 by first and main Napa
Best Bank in the Bay Arrea.
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February 2021 by Jim P.
I thought Bank hours were until 5:00 PM weekdays.Someone inside noticed I was standing there and politely came over to let me know they were closed. I think she noticed my frustration as well as recognizing me as a Bank Member. Amazingly Frances Reyes along with Cheryl Payan both let me in, took care of my Banking needs. If that isn't customer service I don't know what is. Thank you both very much for going out of your way.
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December 2016 by Rachelle Benfield
They are a small bank so they take the time to learn your name. And they are genuinely happy to see me when I come in.
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March 2014 by Russell Moore
Bank of Napa is the bomb. If it's a convenient location for you, you should consider them.
