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April 2024 by Brrr C.
Avoid at all costs. I checked out the TEMPUR-ProAdapt® Medium Hybrid - King on Matthews Mattress' website. The pricing was online and they are a local business, so I headed over to their Napa location at 1:30pm on 4/16, as it is the closest mattress store to me. I went in and was greeted by a middle aged man who appeared as if he had better things to do than help me. After asking where the mattress was located, I was told they do not carry this mattress; "never have and never will." I asked about some other brands and materials that I researched online and was asked "what are you a mattress spy or something? Customers don't come in with as much knowledge as you do about these products." I looked at some of the other brands, asked for his advice on AirLoome and asked for a business card. Shortly after, he made a comment about grabbing a beer and talking about mattresses and working in the mattress industry. To upper management/ownership: I was ready to spend ~$15-20k in your Napa store and that sale has now gone to one of your local competitors. Customers have the ability to research products online. We're not complete idiots and deserve to be treated better than this.
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October 2023 by Mark Myers
The Staff at Matthew’s Mattress was extremely helpful and knowledgeable about their products. Definitely will consider purchasing from Matthew’s again!!!
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October 2023 by Debbie Vigil
We are not too happy with our mattress. We want to change it for the softer one but they want us to keep it for 21 days to try it out to see if you change your mind so I guess I will have 21 days of miserable sleep
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October 2023 by Tom Solberg
Firsts. It Dolores. Second. Dustin was GREAT!!!! Gave me three choices. Found the best one. Done in 10 min!!!
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October 2023 by Erin Brooks
I had a wonderful experience at Matthews Mattress! The sales team was very friendly and not overly pushy, and I love my new mattress!
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August 2023 by Patty Lowenstein
The service from Matthews Mattress is second to none. They delivered our new beds all the way in Mendocino! We have purchased 7 beds from Matthews, we wouldn’t shop anywhere else!
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August 2023 by Sheila Ticen
We’re happy with the queen set we bought for our guest room. Julio was very helpful. He gave us plenty of information and the time and space to look around and decide what would be best for us.We left to go check out the other mattress stores in town and he didn’t pressure us at all to make a snap decision. We found that Matthews Mattress prices were comparable with other stores and came back because we really appreciated the no pressure service.We ordered our mattress the next day and it was delivered the day after that. No hassles or fuss at all.Thanks Julio!
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August 2023 by Lora Elder
After tons of research for high quality, durable, extra firm mattresses and trying and/or sending back 2 online mattresses, I landed at Matthews Mattress in Napa from a friend's recommendation. Dustin was great! Knowledgeable, no pressure sales, took the time to explain and answer my many questions. Chosen Mattress was delivered within 48 hours (a 10th of the time of online mattress) and we love it. It really does matter to be able to try out the mattress and compare. Highly recommend Dustin and experience w/ Matthews. Only consideration for improvement is more info on chemicals / potential toxicity of materials however very few mattress purveyors offer this info easily.
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August 2023 by Boyd Dennington
The mattress I chose was in stock and delivered the next day. Amazing in today’s world of supply shortage and backorders.
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July 2023 by Susan G.
We had a wonderful mattress shopping experience at Matthews Mattress in Napa. The salesperson (Dustin) was attentive but not pressuring. He was knowledgeable and informative. Delivery was timely, as scheduled, and professional. We will definitely shop there again and recommend it to our friends.
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June 2023 by Cierra Perc
Great experience. Dustin was very helpful without being pushy. The delivery was quick and easy and the staff were respectful. We love our new mattress.
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June 2023 by YHessler
Sales process was very professional and straightforward. Delivery was efficient and friendly.
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June 2023 by Kyle Stoner
These guys cut me a really great deal on a pair of hybrid queens and that was about 7 years ago already, and they're in fantastic shape still, probably will last for another 14 years. I honestly felt kind of bad because I got such a good price, I feel sort of obligated to shop more with them so I'm thinking of getting a smaller bed from them too. Wish I could remember the dude's name but he hooked me up.
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June 2023 by Mary DuVoure
Dustin was kind & knowledgeable.He made all the difference in choosing the right mattress. Especially since it has been over 10 years since I had purchased a new mattress.
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February 2023 by Dylan Brusstar
Quick ordering and arrival of a box spring and frame. AND I was able to drop off my old and broken ones for free. Ty