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February 2024 by Jen S.
Super helpful, knowledgeable, and attentive staff. Left with pair of great fitting running shoes, and special ordered another pair. I anticipate becoming a regular.
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December 2023 by Naz F.
Don't waste your time in this store. The workers are barely interested in helping with shoe selection and getting you the right size etc. Nothing special about their prices or selection, every shoe I asked about was not available in my size (6.5 / 7). Almost felt like a pretty woman movie shopping experience. I'll spend my dollars someplace that at least pretends they want to make a sale or have customer service.
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October 2023 by Kinsey M.
The owner seems nice enough and knowledgeable but their return policy (or lack thereof) is my reason for 1 star. Just know before you buy: exchange or store credit ONLY within 14 days. Regardless of whether they were worn or not. Buyers remorse for a $175 bill? Too bad! And the owner said "it's on the receipt" well.. yeah but the receipt that was placed in my box AFTER I had made the purchase. Poor business model.
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August 2023 by Jackie Abusamra
I like this store because they allow you to try the sneakers and return them if you are not happy. In addition they have a few great team members such as Jesus who was really knowledgeable about the structure of the shoe, and the needs I came in with. He had me to try on so many shoes until we found what I hope to be the perfect pair of running shoes for me.Cons would just be that they do not do returns, only exchange. But you can always take the credit and come back if theirs nothing that works for you. And they do price match.
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August 2023 by MA F
Why would they have so much “active-fashion” and “ath-leisure” clothes at a running store? They know their clientele I suppose. I, however, was disappointed when I came looking for traditional running clothes. They do have a good to great selection of running shoes (road and trail) for the size of the store. They maximize space with shoe boxes neatly stacked under clothes, which I appreciated. They have a little bookshelf stocked with a selection of nutrition/electrolytes, sunscreen, and balms.
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April 2023 by Javier Calderon
You guys, honestly, I owe this sports clothing store five-star reviews for a long time...this is one of my favorite local stores. They care about some cool, trendy, and great quality brands and their newest models of brands like Nike, Patagonia, Hoka, Brooks, on, etc. The girls today were accommodating and helpful in picking the right tennis shoes and shorts for my running practice. Whether you are visiting from out of town and are a local, this a store you want to check out and support.
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November 2022 by Tina Swenson
I needed a gift card for my son and they were so accommodating! I live in Florida so they mailed it to my son’s home in Napa for me. Excellent customer service.
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June 2022 by Ryan O.
I've been in this store 2 times. I will never go back again. First time the employee was more interested in his newspaper than selling $140 shoes. Today I could not tell who worked there, the only person who acknowledged me was someone trying on shoes? Out of the 5 people in the store, I think 3 were employees, there was zero interest in helping at all.
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May 2022 by Alan Zarnegar
The owner was very friendly and helped me find a great pair of trail shoes and clothes for a hike in Marin. The store has a nice selection of high quality brands.
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April 2022 by Sawyer Lawson
I have always been outfitted well by Napa running company, staff is helpful and friendly, great to shop local!
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February 2022 by Da B.
Sadly, have tried to purchase running shoes there a number of times - as like many other reviews not much in terms of service and NEVER have either products in store or sizes not even close -
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December 2021 by Lisa C.
Great customer services experience. Staff are knowledge and very eager to help. Love it when I can shop local!!
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November 2021 by James Lee
Small store but great selection! Was able to try a bunch of shoes and get a great pair
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April 2021 by Elizabeth D.
The owner I assume isn't very friendly but the staff is super friendly. They didn't really greet us upon entry but eventually asked us if we needed any help. They have a ton of items from shoes, shorts, shirts, and other running gear. We ended up buying shorts and sunglasses.
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November 2020 by Lakshman S.
I'm a marathoner/trail runner and am a huge fan of specialty running stores like Fleet Feet over general sporting goods stores when it comes to buying new gear. It's great to get expert help with fit and iterate to finding a good pair with a company that cares to help you get there. Napa Running Company doesn't. - the staff seemed reluctant to help when I was in the store - I ended up ordering from them b/c my size wasn't in stock. Staff got antagonistic when I asked for an e-mail receipt - shoe ended up having too rigid of a heel and shredded my ankle after 1 run. I can't use them, so I e-mailed them about the possibility of an exchange or return and haven't heard anything back That's $120 I won't get back.
