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February 2024 by Madeleine Bellard
Big fan of the staff here! Super helpful and patient. They answered all of my questions and took great care of my big dog with some vet anxieties. Appreciate their care for our furry friends in Napa!
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January 2024 by VM Rev
They are quick to respond to messages and are very compassionate with my little dog who loves to be held.
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November 2023 by Pete Munoa
Jeff is a great vet!
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August 2023 by Cecille Porter
Dr. Jeff was so gentle and careful with our cat Pepper, who went in for a check-up and evaluation of his drippy eyes and itchy ears. He did not recommend anything that was not absolutely necessary. Very impressed with his treatment.
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August 2023 by Asif Chishti (Limitless Fitness)
Not very Kind staff or the White Lady staff member at front desk. They don't take emergency walk in and don't the staff internapolitics give people hard time to have appointment with Doctor. Extremely mean staff. Doctor should hire someone more Dymanic.
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February 2023 by Bruce Stevens
Great vet. After several others in Napa we found this one and am very happy!
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November 2022 by Ann Burchill
We've been going to Dr. Jeff for 15+ years. He is a great vet and his office staff is fantastic!
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October 2022 by Steve Ruane
Love Dr Northrop. He takes the time to show you what the issue is with your pet. I would not go anywhere else. Staff needs to answer the phone or at least acknowledge that you are waiting at the door for your appointment.
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May 2022 by Karen Brothers
Excellent service. My fussy cat even liked the kind staff and behaved.
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February 2022 by Gianna Furina
Dr. Northrop had been our vet for 10 years. We will now be taking our pets elsewhere.Until recently, we've found Jeff to be professional, attentive and a good medical provider. However, the last year our oldest dog battled cancer and we found our dealings with his practice difficult, at times unprofessional and that sense of caring we relied on for years was missing.Having to follow up several times for test results, medication refills difficult to get on time. Neglected return calls for over a week. Curt office staff. Lack of essential notes in our dog's records.Lastly as we got closer to the tough decision of euthanizing our sweet girl we needed Dr. Northrop's advice and guidance, Jeff never responded to my call, nor my emails. At a difficult and crucial time he was unresponsive. I understand, to a point, things can fall through the cracks, but even after sending a follow up email expressing my disappointment in his lack of care at the end of her life and that we made that tough decision on our own - I was never contacted.If this last year is a reflection of Dr. Northrop's new practice I would never recommend him.
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January 2022 by Leo H.
We brought our newly adopted dog, Pippa, to Napa Valley Pet Hospital. We chose this hospital because they service the animals at the Napa County Animal Shelter, where we found our dog. We were impressed with the care Pippa received. They already had her records and remembered her. I will continue using them for Pippa's veterinary care.
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January 2022 by Hanny Keyland
I have been seeing different post about MRS ELIZABETH BAYS platform everywhere and a lot of traders keep on saying reach out
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January 2022 by Dan L.
Very happy with the care Dr. Jeff and staff give To my 2 small dogs. proffessional, friendly and knowledgeable.
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August 2021 by Jaime Longever
They're good to my wild baby, a vicious Chihuahua.
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July 2021 by Vanessa B.
Dr. Northrup diagnosed and is treating my senior kitty for diabetes. This was a shock and for a bit an emotional rollercoaster (because I was an overly worried mom) learning to give insulin and check sugars at home. Jeff taught me how to do everything and held my hand (kinda because of COVID) through it all. His staff was great to help me find a diet that controlled Pepper's sugars AND she liked! Clara was especially great dealing with my crazy, scared self through all of this. Thank you! Thank you! Thank you!!! Pepper is doing well without the need for medication for weeks :)
