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November 2023 by Lauran Cherry
From the very first interaction with Uptown Body & Fender staff, I was welcomed & assured my vehicle could & would be completely repaired. The total experience has been professional & personalized. I would highly recommend this team for professional & quality body repair. Their shop is extremely clean.For those that have small children, they’ll love the book library & wooden train toy collection that kids can play with!!!!!
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November 2023 by Lamar Larkins
Outstanding customer service and support from beginning to the end. My vehicle even looks better that it did before I purchased the car. I recommend this place of business personally to anyone. Steve and his team deserve all five stars. ? ? ?
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November 2023 by Tomiko Clark
My Subaru Outback front headlight was cracked and needed to be swapped out. The team at Uptown Body & Gender clearly walked me through the process of getting the work done and had me in an out of the shop within the day. Service at their office was also super friendly and helpful. Would definitely bring my car back to them for repairs in the future!
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November 2023 by greg annis
Uptown Body & Fender was an absolute joy to work with. Upon arrival, Giovanna and her staff make you feel welcome and can give you a complimentary ride or get a rental. The body work that was done was superb! when i picked up my vehicle it was clean and looking great.Service: Body & Trim
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November 2023 by Linda Elkin
I was referred to Uptown Body & Fender well over 15 years ago, and I have been using them whenever I need any body work done on my cars since then. The quality of their work is consistently excellent. I just picked up my car after having had it sideswiped when it was parked and it needed a lot of work. It now looks brand new! Their customer service is extraordinary also. They dealt with AAA, arranged for a rental, kept in touch, and made the whole situation as stress free as possible. They also have a unique special touch: the shop has a professional espresso machine and they will make you a cappuccino while you wait. I hope they stay in business forever as I never want to have to go anywhere else! It's such a relief for me to know that when I need body work on my car, which is inherently stressful, that I can count on them.
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October 2023 by Linda E.
I was referred to Uptown Body & Fender well over 15 years ago, and I have been using them whenever I need any body work done on my cars since then. The quality of their work is consistently excellent. I just picked up my car after having had it sideswiped when it was parked and it needed a lot of work. It now looks brand new! Their customer service is extraordinary also. They dealt with AAA, arranged for a rental, kept in touch, and made the whole situation as stress free as possible. They also have a unique special touch: the shop has a professional espresso machine and they will make you a cappuccino while you wait. I hope they stay in business forever as I never want to have to go anywhere else! It's such a relief for me to know that when I need body work on my car, which is inherently stressful, that I can count on them.
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October 2023 by Lin Barron
This is a great business. From the moment I arrived I felt valued as a customer. . First, the garage is clean the office is comfortable to wait in, there’s courtesy espresso if you’d like. The staff are welcoming & efficient. The owner Giovanna came over me to discuss the work proposed to repair the body damage on my car. She suggested that there was additional work they could do, gratis, without going to the dealer. (Toyota’s price for changing a Prius headlight us around $200. Uptown did it at no charge if I brought the bulb). The body repair to my 2005 Prius was perfect. AND the car had been detailed inside and out! A great value, great service, and great people.
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September 2023 by Joseph Azam
We've brought several cars into Uptown Body & Fender and their work is second to none. The staff is professional and kind, they work well with insurance companies and the quality of their work is the main reason we don't think twice to come in. Not only the best in Oakland but some of the very best we've worked with in any city we've lived in.Services: Painting
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September 2023 by Latisha Baker
All experiences at Uptown Body & Fender has been greats one!! Giovanna and her Uptown team have always been personable and professional. Customer service is exceptional and extraordinary! I will always recommend Uptown to anyone in need of body work and collision repair.Services: Painting
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September 2023 by Timothy Lucchesi
They did a great job repairing front end damage on my 2007 Porsche Cayman. Replaced the bumper, radiator and other parts and did some body painting.Services: Painting
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September 2023 by Melissa Myers
This place is great!! Giovanna is a wonderful person at the helm. She has a great energy and really cares for her business (employees and customers alike). They have more female techs than I’ve seen at one spot. The dealer wanted to charge me 300% more than what Uptown did it for and it was quick. I was a walk in and was outta there in 60 mins. Will 100% go back here if ever in need of their service!Service: Body & Trim
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September 2023 by Tlc C.
It saddens me to say I brought my car to Uptown Body & Fender on 8/22/23, and was surprised by their failure to communicate as it was costly, disruptive and a very bad customer experience, and they've been so awesome in prior experiences. Initially they said my car would be ready in a couple of days and definitely in time for either a drop off or pick up by Friday 8/11 and no later than Monday 8/14 as that's when the detail job was scheduled at Best Detail in Broadway. We were all clear on this plan before I left. The next day Uptown calls to inform me that there's damage done to the inside foam of the bumper, and that would cost me another $600. I asked for an email w/photos and the new estimate to share them with the responsible party paying for my repairs before agreeing to proceed. I responded within the hour to proceed with ordering the additional part to continue with the repairs as scheduled.It's now a week later, 8/16 and I I haven't heard anything from Uptown, but by now my car should either be at Best Detail for detailing or almost finished with the detail. So I call Uptown and I'm told there's yet another hiccup as there was an issue with the used bumper ordered last week and instead of a used part, we have to go with a new one.What I take exception with is...1. The failure to communicate any of this to me without me having to call Uptown. And. 2. What's the status now w/my detail job as all parties were in agreement that my car would be finished by Uptown and delivered to Best Detail no later than 8/14. The response was "I had no idea this was the plan, but let me call Jose at Best Detail and get back to you." Huh??Turns out Best Detail called Uptown asking why they haven't received my car and what's the status? It was then decided (again, without my knowledge) that Best Detail would arrange to get my car before the new bumper arrived and at least Best Detail can complete their detail job.. At least Best Detail didn't disappoint and delivered as promised with an AMAZING interior/exterior detail job! What I'm also taken aback by is that the person communicating with me at Uptown had absolutely no idea my car was not in their possession for a period of time and that no one from Uptown thought it was important to communicate this to me nor Steve until I called to inquire- (Steve did apologize sincerely for all the mishaps on the phone at this time fyi) As a result, I'm without a car for two full weekends as when Uptown finally completed the work late Friday afternoon I was already out of town in Napa proceeding with my weekend plans. The final straw came today when I came to pick up my car and was instructed to inspect the car and let them know if I had any concerns. The car had so much dust on it, I couldn't properly inspect all of the work done by both shops so I requested that someone clean the car up. It's the little things!This is not the customer experience I've come to expect from Uptown; they truly dropped the ball with their inability to effectively communicate across all parties. Additionally, nothing was even offered up monetarily as a means of an apology for all of the mishaps and inconvenience, and I did ask but was told that decision lies with the owners Mike or Giovanna, however by this point I shouldn't even have to ask, it should be offered. Again, a very disappointing customer experience this time around.
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August 2023 by Andrew Kim
So happy I decided to go with Uptown Body for my repair work. Customer service was terrific and the quality of work was amazing. Everyone I’ve interacted with at the facility and over the phone was extremely friendly and communicative. They were super accommodating with last-minute scheduling changes and during the quoting process, found damage that other shops missed. They even took a look at a rear light issue unrelated to the accident and fixed it free of charge. Thanks, Uptown for the amazing work and service!
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August 2023 by Jake Vassar
Excellent experience overall. The employees were very friendly, professional and helpful. The repairs were done well and in a timely manner. Finding a good body shop can be hard and stressful, especially when dealing with insurance. I am very happy that we found Uptown. My fiancé and I needed our car back in time to leave on a road trip for our wedding and Uptown went the extra mile to make sure they could accommodate our needs and actually delivered the car back to us earlier than expected. On pickup, my fiancé noticed one door trim panel was slightly loose compared to the other side which had not been damaged. They immediately had a technician look at it and were able to tighten it up in just a few minutes before we left.Service: Body & Trim
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August 2023 by Christine Harris
This is simply the best place for body work, and this is the second car I have had worked on here. You know you are going to get quality work and a fair price in addition to great customer service. You are treated like family! The service area is unbelievably clean, and the waiting room is a work of art: A true visual feast, and lots of books! If you must leave, there are great restaurants and coffee shops within two to four blocks. Did I mention Target is a block away across the street? It just doesn’t get better. A real Oakland treasure for your service and pleasure!!
