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August 2023 by Hilda Madrigal
One of the ladies that works there. She’s been working there for the longest and idk why she’s still there when she’s so rude. Has no type of customer service honestly. I bought my phone there and went to ask about my insurance since my screen broke and she was super rude, using a loud voice, talking about I didn’t have insurance and I told her I was paying for insurance through AppleCare. She said that’s not possible, you didn’t buy it from Apple. Right now, I feel like going and laughing in her face because I do have AppleCare and got my screen fixed! Someone needs to tell her to lower her bossiness down and learn more before saying anything. Will not be returning here ever again. Thanks for nothing!
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November 2022 by Latonis Thomas
Nice Atmosphere. Nice Staff.
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June 2022 by Kathryn Wilkinson
My husband and I always go here for our phones and service related needs.With the customer service that we get from Angel & Fernando we continue to be very happy
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August 2021 by Elliot Anderson
Yeah the mexican guy is not a good person you want to talk to when you go here. look else where and save your time. This guy is so frustrating to deal with!!
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June 2021 by Ghufran Nawabi
Went to this store to switch my phone out after upgrading at the apple store. The store first charged me $20+Tax, (online they don’t charge) but for some reason metro sent me to the store. When I got there, the store agent helped and got my phone to work. After getting home and checking my account, I noticed that my account went from the $25 per line promo, to $30 per line. The store upgraded my account without my consent! After calling customer support they were able to correct it, but my recommendation, avoid going to this store, they are scammers, thieves and dishonest people!
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March 2021 by Alberto Ramirez Gudiño
(Translated by Google) Very good service and more by Ms. Angelita(Original)Muy buen servicio y mas por la sra angelita
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November 2020 by Francisco Velasquez
Good service and kind people working there!
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February 2020 by YourBoi Alexis
I was trying to get a phone case u said that in spanish and they were laughing at me because I did not say it right
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December 2019 by migdal ibarra
(Translated by Google) Well, right now I am having a lot of trouble with the internet of the subway I can not grab Facebook for Messenger I do not know that what is happening they changed my accounts I just would like to help me put five stars my name is Migdal
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July 2019 by Wesley K.
So I found myself at this Metro this morning it'sJuly 1 and I was asking about phone Sinoe and I want to know all the details cause I'm very picky I'm not gonna buy anything without seeing a boxing on him saying and I asked him to see it and they said if you're not going to buy it we can't pull it out what kind of comment is that just because I'm young doesn't mean I can't afford an $800 phone I just got paid out on the rear and settlement I f****** got money it's just so rude to assume something about somebody when you don't even know them one star horrible customer service and her attitude was poor
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April 2019 by Jane Lovo
Muy buen servicio el personal es amable muy amistosos todos
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March 2019 by Austin J. A.
Have you ever found yourself on a corporate spam/junk mail list? (Is water wet, and the sky blue? OF COURSE!) Like many other people, I make sure to limit unsolicited contact from businesses, organizations, and advertisers, and many reputable entities comply with such requests. However, metroPCS (both as a company, as well as this specific metroPCS location) does not honor these requests. I frequently get advertisements from metroPCS via the US Postal Service. These advertisements are clearly marked as originating from metroPCS, and they are one-off printed with my name, a special marketing code (telling the company from where they "rented"/purchased my name and address), and the address of a nearby "MetroPCS Authorized Dealer." The fact that the nearby dealer is ALSO one-off printed is an indication that the company metroPCS orders these postal mailings on behalf of MULTIPLE corporate franchisees. metroPCS wants to spam unwilling postal mail recipients, plain and simple. I've used spam-busting email sites and immediate-opt-out nonprofits like Catalog Choice, but metroPCS does not allow third parties to make such requests on behalf of spam recipients. metroPCS does not allow email requests to be removed, nor do they allow online requests (via their own website) for removal. I have made many phone calls to multiple local corporate franchisees, and corporate HQ, asking to be removed from all of their mailing lists. But each and every time I contacted someone, including at this location, I was given a harsh runaround. "Call corporate," "no, call the individual franchisee," "no, call corporate, we cannot help you," "corporate isn't responsible for those mailings," "franchisees aren't responsible for those mailings," and on and on and on and on. I actually had to go to this store location in person and bring in the latest spam postcard before anyone would even take me seriously. I was not allowed to speak with management until that point; I was never allowed to speak on the phone with management at any time. I contacted metroPCS via Twitter to try to nuke the spam, and that might be what actually worked. My experience with this franchise location was very poor, and I'm not a customer, nor do I wish to be. In this modern age, it should be super easy, and usually is, to remove oneself from corporate marketeers' line of fire. It says something about a corporate entity when they refuse to stop shoving their spam in disinterested non-customers' faces. Probably, one of their b-school grads figured out that "total number of impressions" increased their sales by 0.0001% in Q2. Sadly, the only impression I've gotten of metroPCS in general and about this location in particular is that I will never voluntarily give them my business or my money.
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February 2019 by Ana Magana
Do not come here they are not a corporate store! They are scams! If you do not step into a corporate store "authorized dealers" can basically scam you! Horrible customer service! Big dude looks like he's going through a depression crisis. The guy who sold us the phone has no communication skills! Leave and do not get scammed! THE ONLY STORE YOU SHOULD GO TO IS THE ONE IN SEQUIOA STATION!
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October 2018 by Carlos Abarca
Great staff nice atmosphere
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September 2018 by Juan Rangel
Bad customer service I will report to MetroPcs. There are already 2 occasions that I visit this business. Hispanic salespeople seem angry. I will call Metro customer service definitively. Do not come to this address. I'm leaving another store or BoostMobile.
