-
November 2023 by John-Doe P.
$2500 pair of sunglasses stolen out of my carThey left the case so I only noticed it a few days later Thought I should post this to warn othersThe sunglasses are limited edition designer glasses not available anymore
-
November 2023 by Larry S.
Worst experience I have had in a while at any business. Took my truck in for a wash. My expectations being that my car gets cleaned.I walk up to my truck when I was called upon completion and immediately notice that there is dirt and bugs everywhere. I start pointing out issues to the person who had done the work. He immediately stated that the issue was me not paying for a wax. He then went to find a manager. The manager had nothing to say other than I needed a wax which would get the bugs off. I did not accept this answer and assumed there was someone reasonable I could speak with at which point she went to get the owner.The owner was a real piece of work and should never be allowed to interact with customers. He immediately got in my face very aggressively and continued the theme that they would not come off with soap because they were embedded in the paint. What??? I have been on this planet a while and washed many cars. The only way to get bugs off is with soap, water, and a good scrubbing.The real issue was him yelling at me and getting in my face in a threatening manner. Very unprofessional and not called for on any level. I have frequented this car wash many times over the years and have never had an issue. It has been a few years since I have been here and ownership has changed. I feel sorry for the employees having to deal with this embarrassment to humanity daily. Unprofessional is an understatement. This will go down as an experience I will not soon forget. Beware.
-
October 2023 by Jennifer E.
I brought my car in today for a hand wash and it came back looking exactly the same. My car had some red stains on it and that was verbalized to the person when I entered they said no big deal. Hand wash is fine. Of course the stains are still there. I verbalize that back they said it was my fault because I didn't pay enough for a wax. Again they said a hand wash is fine. I asked for a refund. The lady looked at me and laughed. Then took a towel and cleaned it all myself with just water. Something that could've taken them less than five minutes. She immediately yelled at me, saying I'm ruining the car and that I need to pay for a wax. I asked to speak to someone else preferably a manager. If she didn't have anyone there instead she gave me their business card with a general number. When I called that number it was her that answered and again she was laughing. This is the second time I brought my car here verbalized what I wanted cleaned, and it wasn't cleaned. She could've said initially that I needed to do a wax and I could've decided at that moment if I wanted to do it or leave. nothing sat there for almost an hour in the heat, and washed my car myself at the end.
-
October 2023 by Deborah D.
This place went down the tubes. They used to give so much attention to detail so it had been worth the high price, but no longer...and the woman up front (Anna?) is rude. On top of that, they damaged my car and the owner took no responsibility.
-
September 2023 by Madeline B.
I've visited Hand Car Wash twice now, and while my car did come back decent both times, there were some aspects that left me a bit underwhelmed.The first time I came here, I was grateful that my car was washed, but there were still some dirt spots on the doors, and the window drying was mediocre at best. For a price of $35, I expected a squeaky clean car, so this was a bit disappointing.My second visit was even more disheartening. My bumper had small bug spots, and when I asked the staff if they could clean it, I was shocked to hear that they don't include bug removal as part of their service. The confusion and disappointment were evident on my face. A car wash that doesn't tackle bugs for a $35-$40 (including tip) service? It's a bit hard to believe.I wish I had taken a photo, but I was too concerned about my car not being completely cleaned. Eventually, a staff member came out to assess the situation and instructed the team to clean it. However, by then, my fiancé had already taken matters into his own hands.Additionally, looking at their pricing, I noticed that an SUV is listed at $24, but somehow, I ended up paying $35 with the tip, which I didn't realize until now.In conclusion, I'd only recommend Hand Car Wash if you need a basic wash and don't mind a few imperfections in the cleaning process. If you're expecting a meticulous and thorough job, you might want to explore other options, especially considering the price point.
-
September 2023 by Kay Khoy
Horrible job for $60 not worth it l, and I’m not even that picky.Thank you for the response, but I wont be returning. I shouldn't leave a bad review for the job to get corrected.
-
September 2023 by Zandor G
My first time in this place, charged me 25 dollars for "special wash". The car still had dirt in the front and back, they charged me for armor all, they put very little (I do it better at home), they didn't clean the rims at all, they were completely dirty. About the interior, very poor job. I'm not coming back.
-
August 2023 by Martin Hardstark
Everyone was very friendly and helpful. I have a white minivan that literally shined like new after a hand wash and wax. Thank you!
-
August 2023 by Ross P.
THE DOWN AND DIRTY This expensive and busy car wash gets on here and attacks me personally... bringing my career into it with an "alternative facts' version of what happened. SAG-AFTRA MEMBERS - BEWARE! This place will do anything to take a buck from you. Sad. Read the other reviews here. You'll see the same problem I had repeated over and over again. BAD SERVICE. TRIED TO UP-SELL ME A MORE EXPENSIVE HAND WAX WHEN THEY DIDN'T EVEN GET BUGS OFF. If only I had read the Yelp reviews first. Gas-lighting at a car wash. A new low.No matter who you are, or what you do, head over to Ventura Car Wash, 13320 Ventura Blvd, Sherman Oaks, CA 91423. AMAZING, FRIENDLY, AND ABOVE ALL - CLEAN AND HONEST.
-
July 2023 by Dim None
For mid SUV $75 can do better cleaning. Left some spots of wax and not perfect vacuum inside.
-
July 2023 by samantha miguel
This spot gets busy pretty fast. Moves fast as well. Best time to come early or before 330.
-
July 2023 by Billy C.
I take my car here weekly to get cleaned. they are priced VERY well, and al says do a fantastic job. all the workers and very friendly and very nice. sometimes i have noticed that they will close early if they are slow, and the times aren't always right online so call and check before you bring your car. But other than that, this is my go to place and they take great care of my new tesla. :)
-
June 2023 by Paul Kocar
I don’t mind the drive from Sherman Oaks and the wait, but you guys need to chill on the price increase. Inflation ? Yes. But every other time I go ? Cmon!
-
June 2023 by Matt Lopez
The lady at the register was extremely rude. It was my first time leaving my car with them and I just asked if I could buy coffee… she rudely blurted it doesn’t work. 10 minutes later I asked her if I should tip and how much should I tip. She rudely said you tip the guy who worked on your car. Then I said, why are you being so mean.Every other employee else seemed fine. I’ll take my business elsewhere because of that one lady at the counter on Monday, 5/29/2023. Get some customer service manners. I literally dropped $150 for a car wash. Definitely not coming back because of that interaction.
-
April 2023 by Tomer vaknin
I’m completely unsatisfied!Car cleaning started at 1:26pm and finished at 2:52pm. After all this time, the car wasn’t wiped clean at all from the outside and inside is barely reasonable.During the wait, 3 other vehicles were done before mine even though they arrived afterwards.I will never come back, and suggest you do the same.Complete waste of time and money!