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December 2023 by Tyese Wortham
Les Schwab was recommended by a friend bc I had a nail in my Michelin tire. I checked out some other places but I decided to go with Schwab and I'm pleased with their service so far. They were friendly, easy and I got the tire repaired for FREE! I will most likely come back for tire service.
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November 2023 by Kierra Leavy
I got my brakes done at this Vallejo location August 1, 2023 and let me say I am the furthest from pleased. First, I’ll lead with the positive a while back I brought my car in to get a tire; however, upon inspection I only needed my tired patched due to a large nail. Les Schwab accommodated me and my tired was fixed in a timely matter free of charge, and I would recommend them for tire issues. I came to them for brakes and rotors roughly around May and because I felt at the time the specific person I spoke with was honest enough. It was recommended that I come back at a later time for the service because there wasn’t a need yet, so I came back in August. My vehicle was dropped off when they opened because that’s when I scheduled a meaningless appointment, and I didn't receive my car until after they closed. Not only that I had to call to get a simple update that they were backed up and needed more time. I then let a couple more hours pass by before I headed to the location and was told they’re busy and would keep working until the service was done. Lastly, my car doesn’t seem to have gotten anything done because my brakes are worn and making the same noise if not worse barely three months and a few hundred dollars later. Needless to say this experience is 1/10 and would definitely not recommend.
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July 2023 by Magen F.
Have bought tires in the past from them, like yearsss ago. They quoted me $200 more than Tires Direct in Vallejo, off Sonoma blvd. And yes the tires came with warranty and even road side assistance thru the brand when registered.
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July 2023 by Lauren W.
Very kind customer service and helpful! Was buying a new car and needed it inspected on the fly. They came out and looked it over and I was on my way! Great place
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July 2023 by John W.
Brought my 2005 Beetle for rear brakes.....through out the day , they never initiated a call. I called to get a quote, and at the end of the day, to see if it was done....they quoted a few things , I said thanks , but I only needed the rear brakess for now. And I mentioned it seemed pricey....but the wife was leaving in the morning, so let's do it.I pay the bill and find out they put in reman. Calipers.....I didn't approve, but I guess they have a policy. ...BUT it would have been nice to know beforehand.
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May 2023 by Robert “Bobby” Gentry
Honest mechanics are hard to find unless you go here. Fast quality honest. 3 words that sum it up.
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May 2023 by Anthony V.
Been coming here over the years for any nail or flat issue. I used to work many years at a car dealership and they have great customer service. I have never been met with an attitude and have been taken care of each time.I have had some shops say they won't work teslas for whatever reason, and they immediately squeezed me in to fix my tire.I take all my cars here and will continue to for any tire issues
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May 2023 by G B
Places get busy sometimes. But you should not say 1hr to 1hr and a half if that's not what it is. People have appointments or have to go to work right after. Even though it's a free complimentary tire patch. I would rather pay another shop to have it fixed and done specific to the time promised. I've noticed they always give you a time just to get you stuck here. Time is money.
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May 2023 by Fred knowlton
Was quoted a price for two tires over the phone. 200 dollars for 2 tires. Went down and had them installed. After they were installed an employee came back with the bill and said the price was 290 dollars. Told them to "Take them off". Shady business.
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March 2023 by R. Z.
Took my Mercedes Benz there today March 2023 and was amazed by the business honesty! Hard to find these days. MB wants to charge me $200 plus tax for alignment and I took my car to Les Schwab and got promptly a message that car was ready, but I was shopping and wait until I could go, go there ready to pay and bill was ZERO! Honesty and reliability! Better than MB!
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March 2023 by Tracy N.
My dad came here because he had an issue with his brakes shaking. He got a call back saying there was nothing wrong with the car. My dad had to tell the rep to test drive the car to check it again, and they told him the rotors needed to be replaced, and quoted him $300. The next day, they called and said there were further issues so it was going total $500. On the third day, they said the total cost was $1000. My dad should've bailed when they couldn't find the issue in the first place. Don't go here, this place is dishonest.
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February 2023 by Durty Lifestyle
Came in to buy a new tire. This is what one tire for $500 looks like from them on Sonoma and valle vista. Never coming back
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January 2023 by Cory N.
I researched all the tire options in the area. Les Schwab has a really good website and reservation system. The price was average and their reputation great. I arrived in my truck and immediately had the service person working on paperwork. My tire reservation was correct and the tires were on hold for me and in stock.The customer area is huge. There are several tables and a bar along the window. Coffee is out and it's ok. I needed to work while there, so the room was perfect. Clean and neat, no smells, and even the bathrooms were very clean. The service was great. Brakes checked out ok and they didn't try to hit me up for further work even though I thought the truck might need it. It did take 1.5 hours to install the tires.
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January 2023 by Edson P.
If you see my reviews, most times I put 4-5 stars even when I want to put a 1-star review because I don't like to hurt the business with the low star reviews. Sometimes the business is so unprofessional that I do put a low star review. This is one of those business, I needed all new 4 tires for my wife's car ( didn't want her driving in this rain with worn out tires) so I looked on line. After checking a few local places & comparing prices/ quality and tire warranty, this guys came on top, I confirmed they had all 4 tires in stock, booked the appointment, changed my schedule to match their available spot. Got a quote $ confirmation email from them. I show up for my appointment and then this: 1- they found my appointment but couldn't find my quote/order/ had no Idea what I was coming in for. 2- had to get help from a couple different ppl. Show them my email quote/confirmation. 3-then the guy goes to check and comes back saying "we only have one of those tires in stock" I said, but I confirmed on line that the 4 tires were on stock. He said: " yes we update our website every month" we had that one tire for the last 3 months!! You should have call us to confirm we hd them" I said why are u not updating your website? ( which if they had updated it as he said I would have not booked it) Worst part is that this was the second time that this happened to me at this Vallejo location, bad on me for giving them the benefit of the doubt. ( last year was the same thing with my GMC Sierra tires) Im starting to think they do that on purpose to up-sale you when u show up. The guy said ok let me see what I have comparable, I said ok if you can get me something similar for the same price Ill do it. He checks, shows me the tire and when I give him the ok he prints a receipt for $617 when My original quote was $535. I said you know what forgot it! And walked away. This is definitely the last time I would ever consider them. The guy with the cowboy boots was nice, definitely not his fault, sad he has to deal with upset customers when they website is selling stuff they don't have! I ended up going across the street to TiresDirect and they hooked me up with very similar tires, same miles warranty on it for a little bit over $400 there you go!
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November 2022 by Katrina
Fantastic service! Johnny and crew were fast, efficient, and courteous. They really helped me out today with my tire and I will be a forever customer as a Vallejo local! Thanks again guys.
