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November 2023 by Karl B.
I made an appointment for vaccines at a time where there was lots of availability. I show up at the correct time. I asked the Consultation person where to wait and she said "you must get in line and when you get to the front we will help you." I explained that I had an appointment for right then. She said "it doesn't matter, back of the line." The lines was 15 people long. I've been forced to wait in that line before and the reviews on slowness and incompetency are accurate. I'll drive to a farther location before I give them any money.
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October 2023 by Oscar M.
ms Peggy manager here at night is the reason why people shop online rather then in store. went to return a medicine that I did not open for my baby and for my bad luck I lost the receipt. I was asking for store credit not for her bad attitude I got. all she had to say was sorry I can not take it back without the receipt. worse experience at the store for me right here. don't go here unless you don't plan on receiving good customer service. also word of advice for Ms Peggy If you hate your job go do what you love. Chase your real dreams cause being a store manager is not working for you.
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August 2023 by Laura T.
PHARMACY-SPECIFIC REVIEW: Disorganized. Rude. Smug. The epitome of dangerous hubris. I wouldn't wish this pharmacy on my worst enemy. They shouldn't be allowed to dispense gum. Here's the horror show I've been dealing with: Two prescriptions were called in on August 8th. These were refills to me, but I'd never picked up from this pharmacy before. I moved a year ago and hadn't needed refills during that time as I use these medications sparingly. (My old pharmacy was not a Walgreens). I don't get a call or text after 3 days. I tried to call but no one picked up (ever), so I went to the drive-up after 6 days, on August 14th. There was no one else in line. I rang the bell. Was asked to wait. 10 minutes passed. I rang the bell again. I was asked to wait. 8 minutes later someone asks how they can help me. There's horrific banging/construction noises and I could barely hear them. I gave them my name and birthdate. They told me no prescriptions were ready and none had been called in. I asked them to check again. 7 minutes later they returned to confirm they did get the prescriptions (on the 8th) but they weren't ready. After 6 days. I was told I could return in 2 hours to pick them both up. I left after almost 30 wasted minutes. I couldn't make it back the same day so I went the next day, on August 15th. 16 minutes of waiting. Then I'm told...no prescriptions were ready, none had been called in. I explained everything that happened yesterday. They looked again. Found them again. One medication (for ADHD) they were out of. (Note: My doctor called it into CVS and I got a text within 90 minutes that it was ready). My second prescription (for anxiety)? The pharmacist asked my doctor for additional information... I called my doctor's office. The pharmacist was requesting my session notes. The private notes about my anxiety condition that I've had for 15 years. I approved this because I'm not ashamed of my anxiety, but I couldn't believe it. Even though this medication had been prescribed for me before with no problematic side effects the pharmacist insisted on seeing my notes. On August 17th I called Walgreens again to see if my prescription was ready. I was told they were still waiting for my session notes. I called my doctor's office, they told me they'd been faxed and confirmed received on August 15th. I called Walgreens, told them they confirmed receipt of the notes two days earlier. I was then told the notes were "under review." On August 18th I called Walgreens again. The guy who answered the phone told me the pharmacist reviewed my notes and was DECLINING TO FILL THE PRESCRIPTION because there was "NO CLINICAL JUSTIFICATION FOR THE PATIENT'S USAGE OF THIS MEDICATION." So, a stranger I've never met decided they know better than me, my prescribing doctor, and 15 years of successful mitigation. I'm disgusted by this place. I've filed a complaint with the CA State Board of Pharmacy because I want to spare others the stress and anxiety I was put through, not to mention the time that was wasted. I feel sorry for anyone who works here who isn't incompetent and awful, because I dealt with incredibly inept people who had no bedside manner whatsoever.
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August 2023 by Bill S.
This used to be my go to pharmacy but lately their customer service has become atrocious with many long waits only to get to the window to find out they haven't filled the prescription and there'll be a further wait! We're switching to CVS, same distance from the house, open 24 hours. I guess we'll see how it goes.
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July 2023 by Irin K.
Im sorry but im done holding back !!!!! Been on hold 27 minutes just to get hung up on !!!!!! Always some kind of problem here NOTHING EVER HAPPENS SMOOTHLY NOTHING!!!!!! Their always the problem and yet they always give attitude !!!! I wish for a negative bottom right now !!!! Angry as a mother
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May 2023 by Benny F.
No wonder why this Walgreens has lot of parking space available. All employees that I have met have a bad attitude. I was trying to avoid some employee and meet a new employee. They are all same. Really only on this location
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March 2023 by Victor A.
This wallgreens is a excellent store with great employees especially the wonderful cashier by the name of Maria Espino very professional and proficient always she is very pleasant to customers you definitely have a wonderful loyal employee a great example and representative of wallgreens her efforts to provide customer service should be recognized by your company and store supervisor will continue to visit and shop at this location thank you Maria and wallgreens staff
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February 2023 by Heidi H.
Never have I ever seen a more disquising Walgreens Store. This store is filty dirty and thr inside looks like it's been looted. Walgreens need to close down this location forever!
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February 2023 by Karma T.
If I could give this Pharmacy 0 stars, I would. They're completely understaffed. The staff they do have, take 2hr lunch breaks. So when you come they'll likely to be "closed" and on a lunch break (OUTSIDE of the hours they have posted which states lunch from 1:30-2 - don't count on them returning any earlier than 2:30). The staff are also very slow as if they make more money the longer they make you wait or something. It's ridiculous and I will NOT be returning. Not to mention, the outside looks like a f***ing homeless encampment
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January 2023 by Jessica S.
MY EXPERIENCE WITH RICHARD WAS GREAT. THIS WAS ON 01/06/23. He was very patient with me and didn't go crazy on me lol . Their service here was great. I would recommend this walgreens to anyone and every I know. Thank you RICHARD location 05525 van Nuys blvd 91405
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December 2022 by Marisa B.
The parking lot is like wading through hot trash and the inside of the store is a slightly better. This review is mainly for the pharmacy. When a pharmacist gets to you, they are pleasant and helpful but the line is reminiscent of going to the DMV. Not sure what the problem is...I attempted the drive thru pharmacy on 3 different days; Friday 12/2, Saturday 12/3 & Monday 12/5 and each time, it was closed. I finally got fed up and transferred my prescriptions elsewhere. Only go here if you have no other option.
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November 2022 by Karen L.
Can you guys put more effort into cleaning the outside of the store? It is absolutely disgusting and considering you're walking in to a store for "wellness products" it feels as if you may walk in a pile of needles, blood, vomit, or feces before getting to the door. Not to mention the insane amount of trash all over the walkways and parking loud. I know What happens outside the store is unavoidable but there needs to be some accountability for the store property to be atleast to a decent standard.
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November 2022 by Cecilia R.
Clean, organized and almost always have what I need. Good locations and love the app.
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July 2022 by NKarina M.
definitivamente nesecitan cambiar o emplear más personal en la farmacia el staff es muy rudo para tratar a la gente se tardan hrs para despachar , o te cierran la puerta en las narices sin ninguna explicación .
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April 2022 by andrea s.
This is the worst store to order for "pick up" or "side curb" . I understand things happen and maybe short staff can be an issue at times but today while picking up my online order there was only one associate working at the register. My order was not ready. i went out to my car and i came back inside again to ask for my order again while the associate took care of the line she had. I think this location lacks on organizing staff based on busy hours or just in general. There is definitely a huge lack of "TEAMWORK" that could facilitate certain issues. For a reason costumers order online so that orders are picked up at a certain time... But what is the point if this store lacks on that ability to offer the service correctly?