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“Went in today to deposit some money and had questions about my account. Jasmine helped me out and was great! Always an easy process at RCU. Do not regret leaving Wells Fargo a few years ago for RCU.”
“I thought Bank hours were until 5:00 PM weekdays.Someone inside noticed I was standing there and politely came over to let me know they were closed. I think she noticed my frustration as well as recognizing me as a Bank Member. Amazingly Frances Reyes along with Cheryl Payan both let me in, took care of my Banking needs. If that isn't customer service I don't know what is. Thank you both very much for going out of your way.”
9AM - 2PM
1705 1st St, Napa
Banks
“Five stars for this location, four stars for RCU as a whole. This Napa branch generally delivers a positive experience - in case you do have to come to a physical location, the staff are friendly and helpful, and the line moves quickly. The main reason I'm not giving five stars is because RCU's new online banking aka "digital banking" is absolutely horrible. Sure, it looks nice, but from a user experience perspective, the old one was better. The old system was far more compact and laid out more efficiently, so you could see more information at once. Also, I have an issue with a vendor repeatedly charging my account that I did not authorize. They charge me $1 every month. Each month, I have to go through and file a claim. Apparently RCU has no way to block the vendor. Yes, it's only $1 a month, but it's a hassle to have to deal with over and over again. There should be a way to block that company from fraudulently charging me for something I cancelled, permanently. Also, if you're picky, RCU ATMs are sloooooow. If you go to an RCU branch and use an ATM there, it takes forever to load or process any transaction. Thankfully, RCU does reimburse ATM fees, so you can really just go across the street to a different bank, use their ATM, and be done in half the time... this has just frustrated me for years. Overall, RCU is a great choice compared to the big banks, and they have competitive rates on car loans, etc. I do like working with them. That said, there is room for improvement, so I think four stars is fair enough.”
“Everyone greeted me as soon as I walked through the doors! I feel welcomed every single time I go here! They are always very thorough with the questions that I ask them!”
“I mistakenly wrote a review of my local branch, which is excellent, When I had intended to speak of my experience on the phone with a Wells Fargo 800 number. The Wells Fargo in Sonoma is an excellent bank.”
Closed
1451 Main St, St Helena
Banks
“I have handled wire transfers and banking distributing my money there at Bank of the West and Saint Helena they've asked assisted me and many of my banking needs I really appreciate the staff they're awesome”
“i am new to the Umpqua Bank. I changed from previous Bank because of need for drive up service. Casey handled my account perfectly. My only wish is that they would change name from Umpqua to something easier to pronounce and spell. But you can't have everything.”
“I am pleased with Joe Lemas and the staff at Bank of Marin for their courtesy and efficiency when I need a quick response for a financial project I have going at the moment. It is refreshing to be able to count on them. I highly recommend this bank.”
9AM - 12PM
3300 Jefferson St, Napa
Banks
“Looks like lots of bad reviews because of one bad employee. I have not interacted with her, so I can't speak to that however she no longer works there. I've been banking with them for 10+ years and am happy to keep my business there. All staff I've worked with are friendly, greet me by name and have been very helpful.”
9AM - 1PM
435 W Napa St, Sonoma
Banks
“Great and professional customer service in personal and business services. Refinance of Business facility concise timely and thorough with anticipated process and delivery,”
“I have been banking w Travis for a few years now, even when I questioned why this or that, the ladies at this bank have always been so polite and helpful! I've noticed the difference before covid and after, and these ladies are still patient as ever and there as much as possible! I hope they get the credit they deserve, my apologies if there is a male working at this establishment, the ladies are always so helpful every single one of them!”
“I have banked with Wells Fargo for a couple years now. I haven't had problems with them like I did with bank of the west. They worked with me by opening an opportunity account.I was in checks systems at the time ?. After keeping my account in good standing for awhile; I was able to switch to a regular account.”
9AM - 4PM
501 Broadway, Sonoma
Banks
“I recently made some transactions with Catherine. I was taken back because she is so good at what she does! She made my banking so much easier because she explains my options clearly and offers helpful information. Also, the blond manager is so sweet! I love how she works! Thank you Chase for having such great employees!”
9AM - 12PM
901 Main St, Napa
Banks
“I have consistently had good experiences with this bank over the years. My mother has been banking with them for over 30 years and I recently helped her with something (no fault on Wells Fargo's part) that only went as smoothly as it did because the manager Scott was willing to repeatedly go above and beyond what would have been an acceptable level of service. I would also like to give a nod to the security guard who is always very nice. This review is long overdue. I hope it makes it in and stays in. Wells Fargo in downtown Napa really showed up for us, and we sincerely appreciate it!”
“First my history with Golden1. I got a car loan in the summer of 2020. After the dealer I was working with hit up different lenders and I ended up at G1 with a car loan. Standard 5 year kind of deal. I got to work and paid it off in 20 months instead of 60. No issues there, I was making huge monthly payments and had no contact with them because there were no problems. Then that was it. A few months later I started getting letters to put some money in the savings account to keep it open. I ignored it for months and then finally decided to add some money in there to keep that relationship alive. After I deposited a small amount in savings I got an ATM card, not a visa/mastercard debit, a literal ATM card. I have never used it. I also called in once in the beginning because I could not create an online account to use the app. That was my one phone encounter, all good no issues there.The branch person in Napa CA was nice and helpful. I went in again because my phone number to activate the card was no good. I went in a second time and the number on file back from the car loan in 2020 (now late 22) was not right, I have no idea where it came from. Again, the branch employee was helpful. Oh and I forgot to mention both of these visits were on Saturday, they have short hours like 10am to 2pm I think, that's another reason I went with them. I still was at Citibank for my checking by the way. Ok next I decided in Jan of 2023 to check out their credit card offers. Their member cash rewards plus looks really good. 4% back on gas, 3 for groceries and restaurants and food delivery, 1% everything else and no annual fee. They clearly state you need good to excellent credit for this card, and might offer you the next card down if you don't qualify for this one. My FICO in Jan of 2023 was around 788. Glad I stuck with G1, I was approved online in under a minute with a 14.5k credit limit. Nice. After that I opened a checking account and deposit my paychecks there. So far no issues.So here's my only reason for 4 stars not five. It's the app. There are two, one that just says G1 and one called card controls. You don't need both just the basic one with get you to everything. So the app is just buggy, slow and crashes a lot. Sometimes you open it, and it opens for 2-3 seconds and it's gone and you have to repeat. Sometimes it's fine. Other times it just locks up when switching between debit card and credit card. You have a lot of controls for your credit and debit cards. You can choose what areas (by zip code) your cards can be used and set dollar limits as well. You also have controls for what type of business your cards will work at. Look around you have a lot of controls. I have chase/amazon, discover, AMEX and Capital One and they don't have these options. Transfers from checking to savings or the other way around are instant and easy. Paying the G1 cards is fast an easy as well. So I started using my new G1 card around end of Jan 2023, I don't have any cash back yet. I don't like that you can't see it as you go along or by transaction. I think I read a review that states it gets deposited once a month to your savings. I don't like that, I wanted it to be connected to my card like my other credit cards so I can see the amount separately. But I haven't been using it long enough to see cash back numbers. Almost forgot my APR is just over 16% it's lower than all my other cards. I pay off all my balances so I never pay interest, but if I had a really big purchase or emergency the G1 is the go to.”
“I recently made some transactions with Catherine. I was taken back because she is so good at what she does! She made my banking so much easier because she explains my options clearly and offers helpful information. Also, the blond manager is so sweet! I love how she works! Thank you Chase for having such great employees!”
“Wow! This place is simply wonderful.From the moment I walked into their warmly decorated lobby my presence was immediately recognized and greeted with warm smiles by all.I immediately felt like family and trust that my funds and buisness are in the right place. Try this location you will be glad you did.”
Open 24 hours
901 Main St, Napa
Banks
“I have consistently had good experiences with this bank over the years. My mother has been banking with them for over 30 years and I recently helped her with something (no fault on Wells Fargo's part) that only went as smoothly as it did because the manager Scott was willing to repeatedly go above and beyond what would have been an acceptable level of service. I would also like to give a nod to the security guard who is always very nice. This review is long overdue. I hope it makes it in and stays in. Wells Fargo in downtown Napa really showed up for us, and we sincerely appreciate it!”
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“Miriam and Community First CU delivered the best loan experience I’ve ever had!I highly recommend her and Community First for your financial needs! Thank you!”