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December 2023 by Annette Meade
We had a wonderful experience today! The store was busy with people Christmas shopping. Our experience started with Cora! She was amazing, she helped me with an an exchange (we bought a charm two times in a row, I guess one could we really liked that charm!) Then, she assisted my son with a bracelet and showed us several charms. The whole time she was full of vibrance and smiles! Because we are normal Pandora shoppers, I told her she could help other shoppers that were ready. She asked if I was sure and I absolutely was. I knew we weren't going to go anywhere and the other shoppers were ready to purchase, I thought it was really kind of her to make sure I was sure. Super nice gal! Then, Damion was finished with the customers he was working with and stepped right in where we left off with Cora. He was very helpful and full of vibrance! He showed us a couple rings, some charms, and answered our questions about engraving. Once we decided on our purchase, he assisted us with finalizing of it, boxed and bagged our purchases and thanked us for our business. Cora also thanked us on our way out. Considering how busy it was and I am certain it had been all day, the customer service and teamwork we experienced at this store was far above perfect! Thank you Cora and Damion for taking care of us and all your customers with such incredible passion, politeness, and perfection! I walked in planning on exchanging one charm and walked out with far more because of the customer service you both gave today!
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November 2023 by Louella Waters
I love Pandoras jewelry. My daughter got me a few items from there. The store is very clean and organized. It's a great place to get a mother's day gift or a birthday gift or a Christmas gift.
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September 2023 by Tenysha “Tee”
It was quiet, clean, empty, and great customer service with good sale items
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September 2023 by Suzanne Madanat
Always a nice experience
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June 2023 by Nauticaa Bluuwatr
I'm sorry to say, the young lady that came over to assist us clearly gave off the vibe that she did not want to help us in any way . Her answers were very short . No suggestions . She hesitated on showing us an item, especially if it was understock . I got a greeting from the only gentleman in the store and I got a warm exit from him as well . I hope she was just having a bad day and not hurting the company .
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October 2022 by Mini K.
Maria is so so so nice! She was very patient too even though you I took so long to decide what I wanted. Every store needs a Maria!
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October 2022 by Carol Mccann
Wonderful, very helpful took time to show everything, brought earrings and Bracelet
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September 2022 by Virginia L.
After working with Pandora during a seasonal position I got hooked. Love my finds for my granddaughter and I. Don't have a lot but what I do own is sufficient.
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July 2022 by Lisa Rose
Tiana was very patient with my mom today! I was so undecided.Thank you so much!
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January 2022 by Betsy Benton
Even with the craziness of the season Elsy made this a wonderful experience. Another Pandora manager from Newport News, Va told me to stop by when I come for vacation and I’m so happy I did! Not only did I receive exceptional service, but they had 14k gold charms and older styles of them. I loved what Ms. Elsy was wearing and wanted something similar to it and she helped create the perfect piece I wear everyday. I will definitely come back here when ever I’m back in the area. Thank you Ms. Elsy for the wonderful service and my new and beautiful pieces. God bless!!
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December 2021 by Sarah Mooney
Walked into the store, wasn’t even acknowledged. No one even made eye contact. I understand when times are busy, but it doesn’t take much to tell someone you’ll be right with them. Terrible
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December 2021 by Dani Sermeno
Worst customer service ever! They simply dont care about clients.
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December 2021 by Safiya Joseph
I stood outside for 15 minutes only for them to come out to say they were closing I felt as if the color of my skin deterred me from receiving excellent customer service.
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September 2021 by Ronnise shaw
The girl was ver helpful and very nice.
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August 2021 by Charles Sconzo Jr
Nice shop and great service
