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“I went in w/ a question and got the teller Santiago, who went above and beyond to help me with my situation. Overall it was a pleasurable experience and I would like to show my appreciation to him and the hiring managers for keeping such enjoyable people in their customer service.”
“Outstanding Customer service- i have been with them from 2011 or 2012....especially in North Charleston, SC 29406..In north Charleston, SC -there are great folks like Mrs.Debbie, Mrs. Llinda, Great Brother very intelligent Mr. Stirling, Mrs. Janice and few others it has been a while...so i forgot other names.and now recently had a great experince in Altamonte Springs, FloridaAlways happy with the Navy Federal from Day 1- now it is going to be X years by the start of this year I guess...Anyhow normally i send for North Charleston, SC 29406 branch. This time i must send since i moved to Florida still work for Department of Navy by accident:)These two people must be appreciated in Altamonte Springs, FloridaIt was on Thursday if I recollect -i have gone many times after I moved on October 9th 2023....This last Thursday January 4th 2024...had time crunch and work pressure, it was Lunch time or sort of pretty close to end of my shift...i went to Navy Federal , it was a long line, - Ms. Heaven- hopefully it is the right name-she was sitting in front desk on that day instead of cashier- she was quick to help me how to get that deposited and Dona. She was extremely helpful. Other person who helped to get my (it is hard to put that in this social media) so fast due to ? unable to put here- he was amazing younger brother -his name was Mr. Cristian brother- very nice gentleman - on January 4th he was in the Cashier or Teller or service for depositing or so , but he helped earlier-this is a long due for him... please ensure to pass on this good note to upper management.. Manager and Assistant manager for that branch always says hello and they remember me somehow- too much Asian Indian thick accent with always smiling:) Appreciated- Please pass this on to Upper management please- Appreciated again.Sri”
“I'd like to give a special thanks to Rafael for going the extra mile. I am truly grateful to have someone willing to go above and beyond when it really counts. It is not an exaggeration to say that he is the reason I will continue to be a member! GIVE THIS MAN A RAISE!!!”
“Jacob you are the best! Have been for 25 years I have been banking. Can’t give you enough thanks for all you do every time I have occasion to walk into the bank! Thanks!!!”
“I am very upset that I have not seen Kyle Faulkner at my branch on SR 436 in Altamonte Springs, for 3 weeks. He has been taking care of me for several years. He is an excellent and outstanding representative of your bank and has given me excellent service through the years. What happened to him? I would like to know, please bring him back. No one at the branch has given an explanation of why he is not there. I am a longstanding customer with several accounts at Regions Bank and he has been one of the most knowledgeable and helpful bank employees I have ever dealt with. I really hope he comes back.”
“Visited this bank to ask a lot of questions about a small business loan. Alex and his team are very efficient and helpful with the process. Very clean store and helpful staff. Thanks Alex!”
“Great customer service. My husband and I arrived without an appointment. We waited around 10 min. Nicholas (bank representative) was very professional and friendly. He made all the necessary changes to our account.”
“I called on Saturday an talked to Amanda about opening a account she was super helpful and today I had the pleasure of meeting her today super nice and helpful thanks”
Open 24 hours
605 W State Rd 436, Altamonte Springs
Banks
“Very patient, professional and kind staff. I’ve never had an issue and I can say this store has worked with me through every bad situation and has cut me a lot of slack. This store and what they do has saved my family and I, never making us feel bad. Bless these employees they deserve a raise”
“This is my Mom's bank, but I have to help her since she is elderly. PNC has been good to us. I like that they actually answer the phone, unlike so many other businesses these days.”
“I've been using this bank branch for a couple of years now because the one close to me is in a sketchy neighborhood. This one isn't close to my house, but it's not an inconvenient distance. Service is always speedy even when they're really busy, and they have handy Saturday hours.I'm writing this review because I recently had a really positive experience here. I came to the bank with a somewhat complicated banking issue. The teller Jessenia was very helpful and friendly and patiently worked with me across two visits to help me with my banking needs. Even though I wasn't able to complete the transaction, I didn't leave empty-handed. Jess and her colleagues were able to give me the info I needed to accomplish the purpose of my visit.I highly recommend this branch.”
“Excellent service. Our bank teller was super friendly and was able to get what we needed done with much quickness. There is an ATM but not a drive up ATM machine. Check for hours of operation. They vary between locations.”
“Searching for a branch that is closer to my new home. Went to another location weeks ago but was not pleased with the service. Tried this location yesterday to see if I will have any luck… Thanks Maria for the great service! Professional, friendly, and patient. Discussed and helped me with my account perfectly. Went back today for more service because of a great experience!”
9AM - 2PM
460 E Altamonte Dr, Altamonte Springs
Banks
“I recently had the pleasure of meeting with Alex Pineda a business banker at Bank of America, and I must say, it was an exceptional experience. From the moment I walked in, they greeted me warmly and made me feel valued as a customer. Their knowledge and expertise in business banking were evident as they patiently listened to my needs and provided tailored solutions to help my business thrive. Not only were they professional and efficient, but they also went above and beyond to ensure I understood all the options available to me. Their attention to detail and willingness to assist me every step of the way truly set them apart. I highly recommend Bank of America's business banking services, especially with bankers like the one I had the pleasure of working with. They are a valuable asset to the bank and exemplify what exceptional customer service looks like.”
“Searching for a branch that is closer to my new home. Went to another location weeks ago but was not pleased with the service. Tried this location yesterday to see if I will have any luck… Thanks Maria for the great service! Professional, friendly, and patient. Discussed and helped me with my account perfectly. Went back today for more service because of a great experience!”
“Since Covid it seems bank only has 2 workers maybe 3 and they work window and drive through not sure what type of strategy that is but it sucks. On a brighter note Lisa and Lucy were excellent. Very friendly and professional. Lisa provided different options that are available to me with my account. Thank you Lisa for dedicated service.”
“Came into the bank today and was pleased to be helped by Dalia, she was patient with me and very clear and concise when describing the different options I could take. Definitely would recommend this branch to any friend!”
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“I would like to extend my deepest gratitude to Karol Molle for her exceptional customer service at PEFCU. Just a week prior to meeting Karol, we were left bewildered and disappointed due to a lack of assistance from another associate regarding our stock management. It was a frustrating experience that left us questioning our engagement with PEFCU.However, Karol turned our skepticism into trust with her exemplary service. She not only addressed all our questions with clarity and depth but also demonstrated an exceptional commitment to understanding our needs. Her patience was remarkable as she meticulously explained the processes involved, ensuring we felt confident and informed. Karol's kindness and compassion were evident throughout our interaction, making it not just a transactional experience but a genuinely pleasant one.Karol's dedication and professionalism are truly commendable. She is a standout member of the PEFCU team, deserving of substantial recognition for her efforts. Her ability to transform our frustration into satisfaction is nothing short of remarkable. Thank you, Karol, for your exceptional service and for making our experience so memorable!”