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January 2023 by János Géczi
I'll write right away!
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January 2023 by Michael T.
I'm happy with the product. Not with the service.Any potential clients need to be aware that the Casper store does not offer delivery and that it was not discussed during the selling process, which caught me blindsided once I already purchased the product.You will need a large vehicle especially a dolly cart if you do not want to risk injury to your back like I did, which took me off commission for a week from working while I needed to heal.After the Casper store sold the bed to me, they did not provide me any good options to help me with the delivery. It was my responsibility to transport my new bed to my home.I needed to reserve an Uber XL to drive the bed components over. Once the Uber driver dropped my bed off along the street, I had 100 yards to physically move the bed components by myself into my house.I had to risk leaving the bed components on the side of the street unattended while I physically moved the components into my house one by one (two of the boxes weighed over 100 lbs).
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November 2021 by Marjan Sattarzadeh
WOW FERNANDO WHAT A SWEETHEART. We just purchased a king size bed and it is life changing! I could not be happier with the service and our purchase. Fernando went above and beyond. I am so grateful for his help and getting this order to us so quickly!
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November 2021 by Chris Young
Stephanie was excellent to work with she took such good care of us and was very helpful with assistance in picking out what was best for our familyWe have purchased three mattresses and framesThe service is amazing at the Lincoln road locationStephanie is the bestYou will see!!!
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November 2021 by L Dan
Great store and pleasant stuff, very knowledgeable. I purchased the Repose bed frame for my guest bedroom. Simple design and beautifully rounded corners ( I never want to hit my leg again in the corner of the bed frame in the middle of the night) Because I love it so much I decided to order it for the main bedroom as well in the darker finish. Their customer service is on point. Everything from purchasing at the store to delivering and assembling the frame and removing the old one, to reordering over the phone. In fact the most seamless experience in a long time.
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November 2021 by Amanda Riker
We had the most VIP experience with Leonor at the Casper store. We popped in as out-of-towners, she took extra good care of us and followed up regularly to assist us with buying a new bed for our move. We had a great experience with this company and it’s staff :)
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November 2020 by Nick Nelhuebel
We had great service here and would definitely recommend people to stop by and check it out. They give you the time, spice, and privacy you need to get the mattress you need.
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November 2020 by Chandani Sharma
Walked in on a whim and loved the mattress so much that I bought it the following week. Gustavo was extremely helpful and answered all my questions!
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November 2020 by Cris Melloni
Staff was extremely and the quality of the mattress seems amazing.
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November 2020 by Zia Husnain
Went to this location twice to scope out a new mattress. The customer service was excellent both times. Gustavo and Raymond were both very knowledgeable and helpful. We ended up buying a mattress, some pillows and sheets the second time we were in store. Not once did we feel pressured into anything which was a nice change from other mattress stores. Special shout out to Raymond who also helped us load the mattress into the car. Overall great store and employees with wonderful customer service. Highly recommend coming to this location!
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November 2020 by Kwanchanok Schuetz
We had the best shopping experience at the shop despite COVID. We made an appointment and they closed the entire store for us. Tony and his team were very informative and great with customers. Very friendly. We like the fact that they closed the curtain and let you try to lie on the bed in private, not looking at you while you lie down. And of course, we also love the mattress, the mattress protection, and the bed sheet!
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November 2019 by Elizabeth Lancaster
Needed some new pillows so I popped into their store. Maggie was incredibly helpful! Great store, personable associates - highly recommend anyone in the market for new bedding.
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November 2019 by Clara Holden
The store is very nice. They have several beds to try. RAYMOND CORREA was very knowledgeable and his service was excellent.
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November 2019 by Denisse G
I loved the birdhouse concept in the store! I own a few of the Casper pillows and I honestly say they do help me get a better night’s sleep. I would recommend the brand to anyone who is looking for quality products that actually do what they say they will!
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November 2019 by Dawud
Randomly walked into this Casper store while strolling Lincoln Road. Maggie, the sales rep, was very helpful and was able to answer all of my questions regarding Casper beds. My wife and I were able to test every mattress on the premises while Maggie explained the differences between each model. We ultimately decided to purchase an original Casper model and Maggie help set up delivery to our out of state residence. Casper promptly emailed us delivery details and less than a week later the mattress arrived in a box as described. Set up was easy, about 30 minutes, and the first nights rest was wonderful. So far our experience has been good and I'd recommend this mattress as well as the store location that we purchased from.
