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June 2023 by Guenther E.
The hotel did not mention that there is heavy construction going on starting at 11pm. We had to leave at 11pm because there was no way to sleep. The employee admitted that the hotel knows about this construction and that this is going on already for days. This fact should have been mentioned in the booking sites. I have everything video taped, including the employee who admitted that manager knows about the construction on the street. When I talk to her next day she said she does not know about that. We will never return and nor will anybody we know. I will just send evidence to Amex.
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April 2023 by Morgan B.
the rooms are very nice but the front desk lady was AWFUL very very rude. No customer service experience whatsoever.
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March 2023 by PHee A.
TLDR: Great location and value, but NOT for the Presidential Suite, and NOT for a special celebration. FULL REVIEW: I came here during spring break 2023 for my 35th birthday. Because it was such a landmark birthday, I was looking for luxury accommodations within budget. During this time period, I paid about $2100 for the Presidential Suite. PROS: -Located just two blocks from the beachfront -24 hr CVS also 2 blocks away -Great customer service and housekeeping throughout the stay -Bathroom was by far my favorite part about the room: heated toilet with bidet, double sink, and a shower with sauna, rainfall showerhead, and giant soaking tub (no jets). -Compared to other rooms in the area (queen and king rooms, respectively), I could imagine this being a good deal. During the same time period I booked, the more "basic" rooms were going for $1200-$1600 for Tuesday-Saturday. CONS: #1 Con is CONSTRUCTION on the back side of the building. Our room was located on the back side of the hotel. Miami noise ordinance allows for 8am start time, and those crews started at 7:59 banging and hammering. I sleep with headphones but my companion does not, and it was a BIG problem. I asked to move but they were fully booked, as was their sister property at the Bentley. I wasn't offered any other solution for this problem. 2) No way around this: this is an updated motel. The updates are good, except where you can tell these aren't the most expensive finishing. I noticed nicks all over the furniture, the shower floor was stained yellow, the couch had seen better days. For my birthday trip, I regret going the budget route. I would consider this hotel again for 3) I booked a birthday package and was informed a day before check-in that they had the champagne and chocolates but they were out of balloons to decorate the room. I got to my room and there weren't even chocolates there. :( They DID refund me $150 fee for this service, but I was still disappointed. 4) This hotel locks its front door for EVERYONE at late hours (like around 10pmish to 8am). There's always someone in the front desk to let you in, but you have to knock on the door for entry. It wasn't inconvenient, I just didn't like that. On the other hand, it may be necessary. Around those times I noticed people who appeared house-less sleeping right in front of the building. Twice we were approached by this sketchy guy who appeared to be trying to gain entrance, but the front desk folks didn't allow him, which made me feel safe.
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July 2022 by Karen R.
This is now my 4th stay and every time I come I am happier. The service is impeccable, the room are so clean and smell amazing all the time. Let me tell you the bathrooms here are to die for ! You take the most relaxing bath with the most beautiful view. There is little to no noise ever, i sleep here like a baby ! There are so many restaurants and stores near by every chance i have i take my pup on a walk and just enjoy. i highly recommend staying at the kaskades south beach if you are ever planning on visiting Miami ! (Pup friendly)
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June 2022 by Barbara B.
My stay at this hotel was absolutely lovely. I'm so mad at myself for only booking it for the second part of my trip instead of staying the whole time. I booked the Grand Room w balcony. It did not disappoint. The shower room was to die for. Shower + garden tub(!) + steam room(!!!). There is a glass wall separating the steam room from the bedroom. It's a very sexy room. At least 2 people can fit in the tub fyi. It's a boutique hotel and when I went there was some construction. Going on so the bar was not available. However, the lobby area and patio are pleasant for working. Lots of businesses and activities within a short walk. Friendly staff, and timely housekeeping. I have no complaints.
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May 2022 by Kaviar O.
We loved our stay here at Kaskades! We love the steam shower and the sexy silhouette we had fun so much fun here doing TikTok's! The hotel is close walk to everything from food and shopping! I suggest going to the CVS near by and stock up on refreshments since south beach adds an 18-20 percent gratuity at the bars and restaurants. The hotel also has a relaxing rooftop and perfect sized pool for a secluded getaway, and don't forget your sunblock! There is construction early in the morning so if you don't mind that it's a perfect stay! Ask for Mark he'll take care of you!
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April 2022 by Andy G.
This place exceeded all of our expectations both the quality of the hotel and also the service. Every was clean, smelling good, and very up to date. Came here for a birthday trip with my fiancée and another couple and we all 4 loved this place. The bathroom is wayyyy more than expected HEATED SEAT with a sprayer/dryer. There's a huge bath tub and a separate overhead shower right next to it and it also has a steam room mode. The best were super comfortable and a nice Balcony with privacy. Then to top it off there is a rooftop hangout area with plenty of seats and a pool. All the employees were exceptional so friendly helpful and very kind. Mark J was awesome very nice helpful and cool. The night shift lady Tonya was also amazing helping us with whatever we need. Definitely would love to come back here again.
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February 2022 by Linda B.
We just got in today and we are very very impressed with the way the room was cleaned. It was thoroughly cleaned!!! The wood floor is polished the fridge is working and the coffee pods are one of the best organic ones. True they allotted two towels but they also said they if we need more to call them. The lady at the desk- I will ask her name tomorrow - was really really nice to us. The hotel room looks brand new, the toilet is a bidet and an expensive one the seat is heated and closes by itself. Lots and lots of closet space. Compared to some of the small and dirty hotels we've been to In south beach we really recommend this one so please give it a try and don't look at the 1 star reviews posted previously. The safe has an extra locking mechanism which is nice. Upstairs there is a pool -not a large one but heated and the chairs and seating areas are very cozy. There is a synagogue across from it for those of you who like to join. All in all we will give this hotel a five star. Very happy here!
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August 2021 by Tania D.
The staff here are amazing, so helpful, personable, patient, polite.... but what they're working with, as a property is awful. There's homeless people directly outside the property day and night. There's been some woman screaming outside my window for hours. She had a lot of energy, colorful vocabulary and a good set of lungs. The rooftop "pool" is such a joke that myself and the other guests were openly laughing about it. It's a 4 foot by 12 foot jacuzzi. There's no pool. It's a lie. Everything smells like weed despite being a smoke free hotel. People knocking on my door asking for lighters, getting the wrong room etc, sketchy. I booked this room specifically for the bath tub... the kicker is, I can't run the bath because the dial turns itself from hot to cold by itself. Unless I physically sit there and hold it on hot while the bath runs. The bed and pillows smelled musty, so I went over to Ross and bought a sheet set The tv wouldn't work , first it was playing music from another guest. Then when I tried to watch tv... the only station is tubi, unless you have your own subscriptions. I tried to watch tubi, it would play for a minute, buffer for 5. Front desk came up to help, but it still didn't work, I gave up and went to sleep. The next day a different person came and fixed the TV (still only tubi) but then the lock on my door broke. I had to take the dog out to pee, and it took 30 minutes to realize the lock is truly broken, not just a change of batteries. I'm here for 3 nights... so now, on day 2 I cannot leave unless I call the front desk and they come and manually lock the door behind me, and let me back in again. I don't want to have to ask and wait every time I need to leave the room. I asked if there was another room that locked, they said no, they're fully booked. Oh... and when they told me I have to call front desk every time I want to leave....I had to tell them the phone was broken. Maintainance showed me how to dial a different way that I could get through to front desk. So pretty much nothing was offered, discount, different room etc.... basically, oh your door is messed up, too bad you're stuck with it. I'm a local starting here for maintainance on my condo. I work in the hotel business. I will never stay here again and I'm certainly not going to recommend it. I would love to take a picture of the "pool", but I can't leave my room without a whole mission
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January 2021 by Ray B.
The hotel was not as advertised. The pool the network, the air conditioning in our room did not work. We only got two towels, the steam shower did not work and the door lock is a key code that has a delayed locking mechanism. I would not recommend this hotel because there are many better options in the area.
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September 2019 by Lola C.
Not sure what happened to this hotel. It used to be really nice, but the AC didnt work, the lights had issues and the pool was disgusting. Not coming back.
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August 2019 by Kurt L.
Great big rooms, steam showers, balconies, Japanese bathroom,and lots Moore! Location is great... very close to beach... chairs and towels available and included with the resort fee... Front desk staff very courteous and professional! Would love to stay there again! Cheers
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July 2019 by Ashanti G.
Simply, if available: book now! This diamond in the rough is tucked away and like all great properties offers more than meets the eye. The design is sleek and modern and don't get me started on the steam rain shower! So why the 4? Two reasons that I'm sure will change: 1) During our stay all the tech was not properly working. The staff explained that they were in the process of upgrading. 2) The room cleanliness was good but not great. This wasn't really a big deal but the sleek and modernness of the room shows minor flaws in detail. Pro Tips: 1. They offer bikes which is a great way to get around. Don't sleep on this amenity, it saves us money when we visit. 2. Bring slippers, they offer robes but no slippers (this is something we always travel with. Tune in later to know what is in our small travel satchel.) 3. There's a CVS in walking distance. Go get water and other small goods from there as there is a fridge in the room.
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May 2019 by Rosemary G.
Okay HANDS DOWN best place and deal in south beach. The staff is phenomenal especially Andrew!! He was so so helpful and made us feel like special guests. Our room was beautiful and had an outdoor space as well! They also have a sister property across the street so not only do you get 1 rooftop pool and space but you get TWO!! Absolutely will stay here every time we visit! Shout out to Andrew for 5star customer service!
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March 2019 by Charles C.
This hotel exceeded my expectations by far especially given the price I paid. The bed was comfortable and had nice bedding and pillows. The bathroom was beautiful with a small tub in a shower. My favorite part was the heated toilet seat in a closed bathroom. Though the hotel was under construction, it didn't bother me as I was not inconvenienced. The small grounds to the hotel were quiet and peaceful with nice foliage. The Hot Tub on the patio was a pretty cool touch, though I did not get a chance to use it. I would definitely stay here again!
