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December 2023 by Patrick Cardoso
They are a broker so they outsource the job. My experience was good but it could have been great if they had communicated a bit better. They should have asked an itemized furniture list from me instead of just asking for some of the things I had since what mattered in the end was the cubic feet.One other thing that is in the contract but they do not tell you is that when the movers pickup and deliver your furniture the FIRST 50 feet (walking distance from truck to your house entrance and vice-versa) is free, after that they charge $75 for each 50 feet they have to walk. If I knew that beforehand I would have easily have everything ready downstairs.However, their customer service is actually very good and after everything was delivered they refunded me for a few things and everything was sorted out. I would use this company again even though there were some small hiccups.
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December 2023 by Rolando Ivers
The movers were quite competent. They handled the furniture with care and were a pleasure to deal with. Their work ethic gave me a lot of confidence, and I liked how they answered our queries and provided an explanation of their rules. We are utilizing a professional moving company for the first time, and we don't see any issues with doing so in the future. They came highly recommended!
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November 2023 by Nu Johnson
Moving can be stressful, but Native Van Lines made it a hassle-free experience. Their team in Denver was professional and efficient. They packed and unpacked with care, and their attention to detail was evident. The final cost was in line with the estimate, and I highly recommend their services for a smooth move.
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November 2023 by Leone Alexander
I had a positive experience with Native Van Lines for my move within Chicago. The movers were courteous and handled my belongings carefully. Although there was a small issue with the initial estimated cost, their customer service worked with me to resolve it fairly. Overall, a reliable moving company.
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November 2023 by Pauline Stevens
Native Van Lines exceeded my expectations during my cross-country move from Seattle to Atlanta. Their team was exceptional, and their attention to detail was impressive. Communication was excellent, and they made sure everything was well-organized. The move went smoothly, and I'm grateful for their expertise.
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November 2023 by Kristi Theriault
I had a fantastic experience with Native Van Lines from start to finish. The initial quote they provided was unbeatable, and they stuck to it. The team arrived on time and worked tirelessly to ensure my move went smoothly. Their hardworking crew was skilled at handling even the most fragile items, leaving no room for worries. The customer service team was always available to assist. They made the move stress-free and easy.
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November 2023 by Isyron
Job number: N1535585Final edit: After finally talking to a GM, it was concluded that the individual who handled my move did not do their due diligence to accurately estimate my move. My deposit was returned in full and no cancelation fee was incurred. I am making this edit to uphold my end of the agreement that appropriate edits would be made once my deposit was returned in full.My move was estimated at $6kIt was then bumped up to $9kThe day of the move, it escalated to $20kNow that I've canceled and want my deposit back, which is my legal right, the company has blocked me from calling them at all to resolve this matter.I will be contacting authorities (BBB) on this matter. This is theft, plain and simple, and borderline extortion the way they try to operate their business.EDIT in response to "the owner":I have emails and documented evidence that you request 10% of the deposit total for cancelations. I have reviewed you with BBB and filed a transaction dispute through my bank. Unacceptable behavior and response.Check the photos I just posted to your company publiclyEdit again: called CS and no answer. Amazing I'm not blocked anymore after getting through with a *67 and raising the issue with other team members
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October 2023 by Tanya Stokes
The process was wonderful, and Native Van Lines was so easy to work with, they kept in touch with me frequently. The movers arrived when they said they would and were really professional. We had a huge move (>1400 miles), and they took a lot of pressure and worry off me. They delivered on time, arrived when they said they would, and everything was in great shape. I would definitely recommend them to anyone needing to make a big move!!
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September 2023 by Leahle Lipschitz
We had an absolutely terrible experience with Native Van Lines. Strongly recommend looking for a different company that is actually kind and helpful.The initial phone call with Rachel from the sales department was nice. But, she failed to tell us about so many important details, such as that our stuff might not arrive on the same day as pickup (it was a less than 300 mile move), that we would be sharing space, and that they act as a broker. All things we would take into consideration before moving.Then the day of pickup arrived and we realized that we underestimated the amount of boxes we needed, so there was no room on the truck. The only positive part of the experience was the movers themselves who are actually part of a different company. They went to get a different truck to do our move. In the meantime, I spoke to Tania from the dispatch department to create a new contract and quote. She was very sweet and sent me a bunch of papers to sign. I even commented on the fact that the quote was less than I imagined.When the movers returned, they said the new cost would be $1,000 more than the contract. Turns out Tania "forgot" to mention that the she would be adding the 2 quotes and there was an additional charge for the new truck. Minor detail. When my husband called to talk to her, she started yelling at him. He canceled the new contract. Then I spoke to her and she was angry and yelling and told me that the movers would not take an extra inch of things. We had to stuff our cars with all our extra items instead of working out a reasonable solution to pay for the extra boxes. They chose to drive to our new location with a half empty truck because of Native's stubborn refusal to work with us. They then blocked our phone numbers and refused to answer the phone all day despite numerous attempts.Their communication is abysmal. And that itself should turn away all potential customers. Sweet talk but rotten on the inside.Then we tried to file a claim because they left a 10,000 btu air conditioner (that was on our inventory list) in our old apartment. It is impossible to reach anyone there.I am so frustrated and disappointed with this experience. If I ever move again, I will DEFINITELY NOT use Native.
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August 2023 by Alex Prior
Native van lines did a great job with my long haul move! Not even a wine glass was broken in the process. They arrived promptly within the 3 day window and were very respectful throughout the whole process. I would say that their communication could be improved, but generally I had a great experience and would highly recommend native van lines.
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August 2023 by Ryan Kirzner
I do not know if I can confidently recommend Native Van Lines to a prospective customer. Their sales team is fantastic, one of the only positive things about my experience. Rachel was kind, responsive and very communicative with us the entire move. However, things for us went south when the representative handling the inventory called edited the date of availability from what was set-up, delaying the shipment of my stuff until after that date. Not once was the effect of the change explained until a week and a half after the shipment was picked up. Furthermore, Andrew in Customer Support was nothing but uncommunicative, rude and unhelpful when trying to ascertain why my furniture was still in storage. They did a great job contracting out the job, and I had a great experience with them, however the post-pickup experience with Native was abysmal.
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August 2023 by Ahmad Hatahet
These criminals set me up with another band of criminals called Reliable Moving Services LLC. I hired them to move my belongings from my apartment in Brooklyn, NY to Reston, VA on July 1. On July 13, they delivered my items to my apartment in Reston. When we were finished unpacking our belongings, we realized that we were missing a safe. My wife had packed a safe with several items, including her passport, birth certificate, and jewelry, and had placed the safe in one of our suitcases. The movers had opened our suitcase and had stolen the safe. We tried contacting them and the most they would offer was a check for $121. When I refused and requested higher compensation, they stopped answering my calls.I'm rating these brokers poorly because only thieves would help other thieves to help steal from innocent people like myself and my wife. DO NOT DO BUSINESS WITH THESE THIEVES.ADDENDUM: the thieves decided to respond to my review. They conveniently failed to mention that in order for me to receive the compensation that was offered, I would've had to sign a waiver stating that I would not post bad reviews about Reliable Moving Services LLC or Native Van Lines. It is worth more to me that these thieves be called out for who they are than I receive a measly $121.
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August 2023 by Pratha
Okay so the moving company did provide me with resolutions. And with that in consideration I am adding the starts that for the service is helpful and timely!—————————I got good movers. One of the things in my stuff was broken and they helped me with the claim throughout. Some extra charges are involved so asking for receipt helps. Initially there was some problems with one of the agents and then I got transferred to another. The move was smooth. Later as well via email help was provided.overall good experience. The movers who helped me arrange everything were exceptional!
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July 2023 by Maria Cullati
Hi had an excellent experience with ****************************** affiliate CL Moving My move from *** to ************* went Very well and the driver/mover ************ helper delivered everything without a scratch! Padding & wrapping were very thoroughly done and the moving truck was packed very well & safely done! Very fine ******* will recommend Them highly to ********************
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July 2023 by Dionisios M
Overall, I had a positive experience with this service. I would recommend it. The movers did an excellent job both at the pickup day and the delivery day. They showed up in a timely fashion, and were careful with handling my belongings. There were no surprises with the payments. The early binding estimate for the move was helpful and precise. The only reason that I give 4 stars for this review is that sometimes, before the move, it was hard for me to reach an agent by phone (at the numbers given to me) when I had questions.
