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October 2023 by Jim Elliott
Not to much to say, they were beyond great. From office staff Maria, to Bruce who came out and got everything rolling to Mike the driver. If you ever want me to talk to a potential customer I would be happy to.
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October 2023 by S Carpenter
Everyone I dealt with at Hughes were great to work with. Bruce was the estimator and when we had additional questions he did not hesitate to come to the house a 2nd time to make sure we understood everything. I also appreciated that he provided the estimate while he was at the house as opposed to just emailing it later as our other 2 estimators did. Maria was great to work with on the admin end. Very easy to contact and worked with me to get our pick up and drop off scheduled on dates that were convenient to us. Driver/Loader Devin could not have been better. He was on time, on the ball, and did a super job making sure that our hhg were packed in the truck properly and delivered in the same condition that they were packed in. Thanks to all that we worked with at Hughes.
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October 2023 by Charlotte Hartley
Moving from Florida to Rhode Island was amazing! Very professional and the driver, James and his team of helpers, were very experienced and took great care of all my belongings. Thank you so very much.
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June 2023 by Gary Wade
I had an excellent experience with Hughes Relocation. It began with my initial contact with the estimator, Bruce, and then the relocation coordinator, Maria, who promptly returned phone calls and e-mails regarding any questions I had about scheduling and packing during the process. The crew who arrived on moving day was outstanding. The driver Wes oversaw the loading of the truck and drove my goods to their final destination. All of my belongings were treated with care. Although I'm still unpacking a few things, so far I have found absolutely no breakage, which is remarkable. If I had to move again, I would choose United/Hughes in a heartbeat.
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June 2023 by Thomas James
Packing pros know their stuff !! Movers did the absolute minimum damage to door frames. Ten X better than TwoMenAndATruck. Spend a little more, get a lot for your dollar.
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May 2023 by Oren C.
We hired Hughes for our move from Florida to Ohio. They came and packed us quickly but that speed was due to a bunch of short cuts. We didn't catch all the errors but they pretty much just threw things in boxes and tired to not pack things. Lots of stuff ended up broken. What is the point in buying picture boxes if you just throw pictures (with glass) into boxes with other things?Beyond the boxes, our kitchen table came to us with a big crack. This was more than likely due to them loosening the legs and then putting heavy objects on top of the table. Similarly, my daughter's play set was broken, a crib was broken, chairs had holes put in them. To add insult to injury, they picked our stuff up in an 18 wheeler and then unloaded it at some depot, only to put half of it in another truck for the move! Our stuff was not all brought and they had to send the second half 2 weeks later! Who has time for all this. Also, the insurance they carry is worthless. When we made our claim for all the broken things they demanded to see the boxes. We moved a whole house! There were a ton of boxes! The table didn't even come in a box. What were they going to look at for that? All in all it cost me a lot of money to move and I had to buy new stuff.Piss poor work.
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May 2023 by Collier A
Very pleased with my move. Great communication from beginning to end. Movers took excellent care of my possessions. Would definitely recommend.
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April 2023 by Kevin Y
A very well organized experience. The quoting process was professional and quote very fair. The coordination of the pickup and delivery was well executed. Our driver handled both ends and was timely, managed the crews, delivered our possession undamaged, and was an active member of both crews. Follow was appreciated. This was a very good experience.
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April 2023 by Caren Thompson
Exceptional Service. The entire moving process was flawless from setting up the appointment to unloading at my new address. The team was careful and efficient. They worked well together! Thank you! Highest recommendation for Hughes Relocation Services.
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March 2023 by Ginny R
The staff was courteous and professional and answered all my questions They were all on time and were very efficient. My belongings arrived in Ohio on time. The only issue was the unloading team was extremely late arriving and no care was taken to put the boxes in the correct place or that some were fragile. The driver, however, did an excellent job! I am very satisfied with the service Hughes Relocation Service provided.
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January 2023 by Jonathan B
Packers and movers were professional and on time. There was some confusion as to what was to be packed by us (the customer) and the Company. In the end, all was resolved, and my household goods made it from Gainesville, FL to San Francisco, CA. I recommend Hughes relocation Services and United Van Lines.
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January 2023 by Karl Shetler
We especially liked dealing with Maria Thornton in the Ocala, FL office. She was very helpful in answering our questions.
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December 2022 by Harry Branham
Missing several boxes that I watched loaded on the truck in Florida. All Christmas stuff is missing. A box of shoes and miscellaneous items. They could have went missing here at the new house helpers were sent from Cobb County 60 miles away. Young Hispanics.
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November 2022 by William S
Having moved many times over the past 20 years our recent move by Hughes was probably the best we have had they moved us from the villages Flordia to South Carolina when the truck was finished unloading we found absolutely nothing broken or scratched was really a surprise as other moves did have some damages when we used other companies was just a perfect move we want to thank everyone that did it thank you
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October 2022 by Janet Siegle
Securely packed and well scheduled, Cross-Country household move. No breakage. Communication throughout was very good. Arrival, Delivery, and Cost Estimate were as projected. Loading and Unloading crews were outstanding, with no damage to either home.My only suggestion would be to direct the Packers to more accurately label boxes. Labeling boxes generically: Assorted, Items, Glass, and having no indication of what room items came from, is of little help to the customer when unpacking.I would certainly recommend using Hughes for a similarCross-Country, household move.
