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January 2024 by Water Guy
Horrible experience . I most likely would have dealt with less frustration ordering online Direct . I went through the store because I believe in doing business with local businesses when possible . Timeline of events:1. Ordered on 11/25. Upon inspection of receipt determined this was the wrong orientation. I called the store and physically went in to talk to the sales associate. I showed the picture of the email I sent to the associate. The order was updated with a notation and I was assured that the correct orientation would be ordered.2. Email with a screenshot showing the correct orientation attached "orientation email with screenshot" shown and confirmed in-store on 11/253. Email requesting ETA sent on 12/4. No response. Called the store and was told the week of the week of the 18th3. Email sent on 12/12 requesting confirmation of correct orientation. No response. Called store. Was assured it was correct.4. 12/11 received a phone call informing me that sofa would be ready and schedule for delivery.in addition to this sofa had a huge tear on the back. Not the delivery companies fault as I watched them unpack it. Informed the store via email with pictures and phone call of the issue.4. Called store on 12/18 confirming eta for delivery. And that delivery fee be waived since I already paid it the first time and product was defective and damaged.4. 12/19 called to confirm emails were received. Emails have been sent to I was advised to send it to. When I spoke with associate B. I was told that the email address I was provided is not one that is checked. Informed associate B that associate A told me that the email she advised I use is not checked.. two different email address provided and both parties that provided the two different email addresses are telling me that neither one of them are checked by the other.4. 12/22 delivery driver calls to inform me that the sofa is on the way and enforce me that there is a delivery fee. I do a three-way call with the driver and store confirming that the delivery fee is waived.5. Delivery driver arrives solo. No partner. Fortunately my husband was home to help unload the furniture and bring it in the house. I call the store again and inform them that there is only one person here. That the last delivery had two people to bring the product in. She then informs me that the last delivery people were fired due to the last sofa I received being damaged. I inform her that I took a video and sent pictures and that the damage was not due to the delivery drivers that it was at the factory. I once again advise her to look at the emails that I sent along with the screenshots clearing the last delivery drivers of any wrongdoing.
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January 2024 by Dora Rose
Bought a couch and dining set from them weeks ago and it’s still not in. No one seems to be able to track it or knows when it might be in. Will not do business here again.
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December 2023 by Melodie Weller
Exceptional service and delivery. Staff is helpful, without being pushy. I found exactly what I was looking for at Legacy. Better pricing than all of the internet had available.
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December 2023 by Sean Grzyb
What a great store .owner promised mattress topper for free he met his side of the deal and got it to me with no hassle thanks legacy furniture Ocala Florida.
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December 2023 by Ray Davis
Very good service, good prices and great people and fast delivery
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December 2023 by Jack Didinger
Wow, service and knowledge in store was fantastic. Delivery easy to set up and very cordial and careful when being into home. And they take your old furniture and give to Habitat for Humanity if it's in good condition. Win win for all. Highly recommend.
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December 2023 by Judy Gorss
Gavin was very helpful. I bought the Serta Luna Vista extra firm. Love it. Took my back ache away. Gavin will give you the best price ever. Thank you Gavin.
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December 2023 by Aranza Piccone
We bought a beautiful dining table, sectional and full mattress from here and they were so helpful, even stayed open WAY later than they usually do the way before thanksgiving just to get us EXACTLY what we want! 100% recommend this store for your furniture needs!
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November 2023 by Krystal Jensen
Great experience buying a new mattress! Would highly recommend!!
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November 2023 by Damon Kingsley
This place is amazing! Got an amazing mattress at an even better price!
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November 2023 by Sandy Krpata
Very helpful staff and lovely furniture! Everyone is very friendly!
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November 2023 by Brenda Barlow
Super Nice, gave me a super great deal. I’ll be back for more.
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November 2023 by Sandy Jensen
I came with my daughter because she needed a new mattress and after listening to how important a good mattress is I was also sold on buying one. He is very informative and has great prices. I would highly recommend stopping in!
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October 2023 by Pepper Kent
Just bought a new Puffy mattress and the salesman Will was excellent. He was very knowledgeable and friendly. Definitely recommend.
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October 2023 by Judy Leach
Excellent service. Got what I needed, no fuss. In and out. Great attitude and super friendly. My family is happy.
