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January 2024 by Murry Victor-Hart
Joyce was very helpful with me choosing a mattress. The store is clean and has a nice selection of mattresses to choose from.
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January 2024 by Patria Lopez De Martin
We went specifically for a bed frame. She was super helpful. She was also a great conversationalist and we felt like we had been friends for years. I will definitely be purchasing from this location from now on for any of my bedding needs.
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January 2024 by jeff howard
Jay was great!! He was incredibly helpful to my wife and I. He helped pick out a great mattress that was within our budget as well as gave us great info on Ocala (we just moved here the day before from Missouri). We are so happy we chose this place to get our mattress.
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December 2023 by Jayson Virga
Where do I begin! Joyce and Jay are absolutely amazing! Jay is so informative about the mattresses, he listens to the concerns you have and provides more than enough details as to what will or could work for you! He is funny as well! Joyce is so kind, I could talk with her for hours. I will recommend everyone to this store. I felt like I was buying from family.
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December 2023 by Blue bear
Javier my salesperson was excellent. Told him what I wanted and what I liked her didn't try to over sell me. Great service
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November 2023 by terry howells
Jay ,was very helpful in helping us pick out our new mattress. Also went out of his way to get us the best deal. Thanks again
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September 2023 by Jamie Jarosz
Sales man was nice, but whoever does the delivery for online orders in TX gets a 0. They lost my mattress, there's no tracking number and I can't even cancel it yet because they don't know if it's been shipped or still preparing. I am beyond frustrated! I'm very disappointed!
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September 2023 by Larry Christensen
Very helpful and friendly service. It was our pleasure to meet Joyce and her Co host.
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September 2023 by Evette Anderson
Richard is a great salesman. The staff is very pleasant. The prices is really good. Mr. Richard you made my Nana day. We can't wait for her to enjoy her item. Thank you. God bless
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September 2023 by Skylena Simmons
Joyce was absolutely amazing! She went above and beyond and helped me find the right bed even though I was indecisive and asking tons of questions, but with her help I was able to get the perfect bed and Mattress protector. I had been to multiple mattress stores and no one was helpful. She was a Star! Thanks Joyce!
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September 2023 by Sponge Bob
We visited and made a purchase from this Mattress Firm in August 2023. Our sales person was friendly and helpful. Of course that is what a salesperson is suppose to do, if they want to make sales. I'm not mentioning names only to give all salespeople a fair footing with customers.One nice thing about mattress stores are that they are probably never really busy. When I thought about it, most folks go years without needing to visit a mattress store. So there normally are not lines when you do visit. Plus mattress stores are a specially store, so they tend to have many examples, styles and firmness to choose from.The negative things I will say about this Mattress firm, is that you can try pillows, but they do not have any kind of pillow case or cover. As such, I do wonder how many different heads laid on the pillows we tried? Putting a pillow case on for folks to try, would go a long way towards, at least an appearance of cleanliness. I guess I could also add that I don't care for Mattress Firm wanting your email. But within and hour or two, I was already getting surveys and such, that I didn't want and didn't care to give my email for that very reason. They also spelled my name wrong. I might understand messing up a sir name. But a common very common first name?But our experience was mostly positive in most respects. Like I said, we did make a purchase. Our sales person was good to speak and deal with. And I applaud Mattress Firm for allowing a small dog to be present, for a special needs situation. This wonderful little dog was friendly and well behaved. And never was on any of the mattress products. I hope this doesn't single out our salesperson too much. But this interaction didn't hurt the situation for our purchase. If anything, it probably helped.
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September 2023 by Kathryn May
These folk were knowledgeable of their products and super positive in their approach. They listened carefully as we shared what we were looking for and then carefully explained the possibilities they had to offer. They allowed us to look and experience the options without pressure, and then offered us support in our choices.
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August 2023 by Mariah Valliere
Jeff was extremely helpful showing us around and explaining our different option for our budget. He was super friendly and made the visit highly enjoyable! Thanks so much Jeff!!-Mariah and Chase
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August 2023 by Anne D
Amy knows her products and how to suit your needs for the right bed. Joyce didn't sell me a bed, but was kind and helpful explaining a $50.00 coupon toward bedding accessories. Good store, good people.
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July 2023 by Dawn Engler
First off Jay was amazing. He knew his stuff, he knew my stuff and talked me through the benefits of sleeping on the right mattress. 3 more nights and I'll be a much happier camper.No sleep= cranky. Good Sleep=niceThank you! ❤️
