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November 2023 by Renate Douyard
After my initial post from 3 days ago, I received a phone call from the company located in Santa Rosa, CA. The lady I had spoken to ( sorry, I did not catch her name) was really nice, understanding, and apologetic regarding the gate issue. She promised to look into the gate's timer for this facility as I mentioned that the gate was open for the entire 1.5 hrs we were working on our camper. Your phone call meant a lot and was really appreciated. Thank you ?
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August 2023 by Mariel P.
Don't use this company. I have had a horrible experience with them and they have, quite possibly, the worst Customer Service department I have ever tried to get help from. And I have talked to five different people in the department! They owe me $170, which is just ONE month's rent, after I vacated the unit three days prior to the new month. They automatically billed me and now no one will help me at the company to get the refund I am due. I finally wrote a letter, which I'm sure will fall on deaf ears as well. I've written off the $170 as I'm sure they will never get it back to me. As a retail worker, I would be looking for another job if I treated and talked to my customers this way. Run the other way and find another storage company for your needs.
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August 2023 by Janice B.
Friendly customer service. Unit is secure and clean.
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June 2023 by scott mcgrath
It's very clean parking I'm always cleaning everything's very nice when you're rent there you're very friendly that's a nice place to rent from
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November 2022 by Paula Smith
Very Friendly Staff! Had my issue's taken care of quickly and what a pleasure it was to be no mess no fuss as they say! Thanks Neighbor hood Storage off West Hwy 40 ???
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October 2022 by Pattie Brown
So far everything going great really appreciate it Customer Service she is wonderful lady
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September 2022 by Brandi Sones
I was in a emergency situation. Everyone was extremely helpful and understanding. Even through my high stress and tons of others in my life making everything hard. Honestly they were the most helpful and understanding and patient.Units were perfect!I 100 percent recommend them! No matter what! They did not have to be kind or this helpful at all!
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January 2022 by Hazel Powell
I had originally leased a unit with this place for less than 24hrs. I never once entered the facility or my unit. Spoke with a manager over the phone to cancel my lease of the unit and for a refund. I was informed I'd get a refund in 10 business days or less. Joke is in me. It's been a whole month now, and have been told by their customer service my concern about the refund would be addressed. I was never called back, and guess what? Still no refund. I'm starting to really believe they're just thieves...
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January 2022 by Cathy Whitehurst
Very helpful in finding storage for a short time while moving. No contract. Storage unit was clean with pest control evident. Easy to work with and very responsive
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November 2021 by CAMOUFLAGE GATOR
They raised my rent..I have two units ...I m gonna give up one
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October 2021 by Sherry Whaley
Nisha was very pleasant to work with. She was able to answer all my questions and was very helpful. Thank you, Nisha!
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August 2021 by Jim Nichoson
Spoke to Rodney and rented a unit when no one else had one. The process was smooth and easy and he was a fantastic help spent all the time necessary to get everything right.
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July 2021 by carlos perez
I signed up but then decided not to use this facility. I have to say their customer service is top notch. They were very understanding and only charged me a pro-rated rate for the days I contracted with them. Every time I contacted them it was a pleasant, positive and professional experience. Thank you Neighborhood Storage!
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June 2021 by David Nune Jr
Yanique was very polite and very helpful. She is awesome!!!!
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June 2021 by Michael Marsh
The storage unit is just expensive but my stuff's been in there for 5 years and I do not worry about his security.
