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“Kristina Smith is ..... well WOW!!! She probably forgot more about Banking in her sleep last night than most of the CS Reps will ever know. Kris took a total mess and fixed it in about 5 minutes. She Rocks!!! Whatever you are paying this Woman is not nearly enough. Thank you Kris, for restoring my faith in Banking and the McCoy FCU.”
“Easy Parking. Short wait. The teller named Susan was very efficient, professional, polite, welcoming, helpful. Susan should be involved in leadership and training of junior employees.”
“Went to this bank location as a vendor doing work on some equipment there. As I was working. I would hear the voice of a young man who greeted everyone who came in and checked to see if they had been properly taken care of as they left. His voice never sounded forced. Each time, it was with sincerity and genuine care. You can tell he meant every word he said to the customer. I'm still working and a staff member who was going on break said thank you for my work and asked about my well being and again, it was filled with sincerity. Before I was done, the manager Angel came up to me and I knew right then why the people were the way they were. One, I think they really are that nice and two, the manager leads by example. I can see he fosters that and brings it out of the people there. If you want a place that cares for you and wants you and your money to go further. I don't know if this is the bank but this is certainly the location…but if they are any indication, the bank is solid too. This location sets the customer service bar.”
“I actually had a good experience with the teller, l give them a good rating and those that don't are very inpatient cause they think they world revolves around them bunch of carens.”
“Before we arrived we were determined to close the savings account .. however the manager Troy Tolbert turned the experience with this branch and the bank completely around. The account was not explained correctly by the previous banking individual prior so very upset when received a statement. Troy took the time to break it down and due to him caring about my mother as a customer... Not only did he save her account but she is considering moving her credit accounts her also... I've also referred several business clients to see Troy and his staff for their banking needs. I would recommend this branch to anyone that ask me. For personal or business banking... Go see Troy and his staff....”
“Alondra was super helpful, friendly and knowledgeable. Had a great experience here converting money, changing some bank accounts and setting things up properly for my business. Thanks!”
“Abel Marte has been the best banker I have ever had. His customer service, knowledge, professionalisim and care for what is best for his clients are exceptional. I truly feel confortable knowing that he will always guide for what is best for me. If you ever go to this branch, make sure you ask for him because I have no doubt he must be one of the best asset in SunTrust”
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“Outstanding, professional, personalised customer service! The products was exactly what I was looking for. They went above and beyond to help me find the perfect banking business solution. I am very impress with the online banking portal, its easy and friendly to use.”