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December 2023 by ikaiser kaiser
I tried several storage facilities over 10 years. East bank storage is the one I ended up giving all my business to. 10 years of wonderful experience, personal customer service, friendly staff. I feel like a family with them. They never raised my rent unexpectedly, probably only 4 times, I can call them and ask if they can bring something down for me. Like I say customer service goes long way. Any other facilities I tried, like Storage box, were lacking customer service, raising prices unexpectedly several times throughout the year basically gearing toward short term customers and showing complete indifference to their clients. So East Bank Storage is my kind of place! Love them!
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October 2023 by Allana Incardona
Very friendly and helpful people who work there. Clean and spacious storage with many options. Very convenient.
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October 2023 by Marisa Micić
EBS met all my storage needs, convenient location, small facility to make ease of access. Clean, dry units and friendly, attentive staff! Thanks!
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January 2023 by Antonius Aramus
The customer service and hospitality from the staff are well mannered, polite and informative my first time there. Presently I have my storage with them, and never had any issues whatsoever.
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September 2022 by Marxus (BalBoa)
The customer service and hospitality hospitality from the staff was well mannered, polite a&nd informative my first time there. Currently I've had my storage with them, It will be going on a year come next month, & ever since I've never had any issues from there.
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May 2021 by Kevin Hannon
Linda the manager is wonderful. Highly recommend.
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December 2020 by EMMA NYC
There is a "manager type" there with blonde hair who was VERY rude and disrespectful to me upon my first time ever even meeting her. I called a few times to keep them in the loop on when I was coming because I thought that i could possibly get there earlier. I had already set my initial arrival time between 4:45-5:30 prior to my arrival date. I did arrive at right 4:45pm as we originally set. This woman was very unprofessional and outright nasty towards me because she was so worried about me being there past their cutoff time of 5:30pm which I was well aware of. I knew that I didn't have that much stuff and that it would not take that long. We only had two carts of stuff for a 5x5. She panicked and acted out in a manner that I know for sure she would not have, had I had been someone who looked like her, when I was trying to make small talk in the elevator with her. She told me that she should charge me for being late even though I was there at 4:45. She does not need to be in this position if she is going to act that nasty towards someone who is paying them money. Now is definitely not the time for this kind of behavior and I checked her on the spot but she needs to be corrected because I know I'm not the only one she's been this way with. She was also rude to my friend who was helping me. We walked out of there at 5:15.
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January 2020 by Mark Coppin
We've rented here for years and the staff is always very helpful.
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October 2019 by William P.
East Bank Storage is an amazing storage facility! The employees there are so professional and courteous. It is a very well run organization and the entire storage process, from choosing a unit to move in to accessing my unit from time to time, has been a breeze. Thank you!
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June 2019 by Andrew L.
I apparently have too much stuff and to avoid over packing my apartment, I decided to look for a small storage unit. After much research, I chose East Bank Storage due to price, location and general accessibility. Given the nature of self storage, I didn't factor in the service aspect, but have since been overly impressed. The staff is friendly, responsive and went above and beyond to help me with unloading my car. The storage unit itself is basic, yet temperature controlled and is exactly what I need. The building is clean and the elevators are massive. While the standard hours could be a bit better, I'm very happy with my storage experience at East Bank and would recommend it to a family member.
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April 2019 by Mascotgirl L.
East Bank Storage is something else! The property is well-kept throughout! The location is to die for! The staff is wonderful! And, the loading dock is steps away from the elevators, which incidentally, holds a queen-size mattress and box spring easily to transport to your floor! I have many photos and will try to post the best one to illustrate my point that EBS is, and should be, your choice for storage! The staff, Linda & Jose, are steps away as they have an intercom system from each and every floor for assistance. The lift is tricky to work the first time, but that's about the least of your worries. And, did I mention, that even the bathrooms are clean! If your making a move or just storing inventory...think about EBS. I hope this helps in making your choice. Thank You East Bank! Debra
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February 2019 by Erin K.
So...if you're looking for a great storage place with customer service, small business owned and fair prices in a great location this is your place. The units are clean, controlled and the people here are just good. It's not fancy and new and you have old school elevators. It's also not 24 hours. I've had bad experiences with the chain storage units where they are fancy and nice and new but jack your rate up.
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January 2019 by Rebecca M.
This is the best place in Chicago for storage! I have been storing my things for several years at East Bank Storage and not only is it super clean and easy to load things in and out but the entire staff is tremendous with their customer service. Thank you so much for always being there to help me! A satisfied customer! Rebecca Miller
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September 2018 by Tamika Carlton
Staff is very helpful and super friendly. Very clean, reasonable spaces and love the unload and loading docks making my life easier. Overall the services are exceptional.
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July 2018 by Maribel C.
Great customer service! We needed a place ASAP and when we called the staff went over and beyond to make sure we were able to get a unit the same day. Excellent first experience storing for the summer. We will definitely use East Bank again in the future.
