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“I've seen a lot of negative reviews on this branch and I'm sure each and everyone is accurate because people really don't have the need to write negative stuff without good reason but I guess it always depends on what kind of individual is helping you in the bank. I went to this branch last week and a banker by the name of Marcie Rud helped me set up an account, I have literally never had such a great bank experience in my life. She was extremely polite, kind, patient, gentle and respectful. She helped me set everything up and I just had such a wonderful experience. She only came to this branch temporarily though, she works at the moline branch regularly so I would highly advise calling and checking if it's possible to get an appointment with her. Tipping bankers should be a thing, I had no way whatsoever to show my gratitude to her but she was great help.”
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“I would like to express my utmost gratitude to IHMVCU for their exceptional assistance in resolving unauthorized transactions on my account. The level of support I received throughout the entire process was truly remarkable. Thank you Tory!”