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“I’ve had the pleasure of working with Tim Franklin since 2010, Ryan Dockery recently and others over the years. They provide a refreshing, local, warm relationship with the professional, buttoned up, direct approach you want from a bank. Tim enjoys going the extra mile to provide pertinent options, detailed explanations, old-fashioned customer service and in one case, solve an issue expeditiously. Bank of the Bluegrass is a bank my family and our community can be proud of. Strongly recommended whether its basic banking or insurance and financial services.”
“I had a situation that required help. The vendor I use is versa exchange, and they handled my issue right away, and also the rep. Was knowledgeable enough to answer every question that I answered without even having to look it up great experience!”
“It's now Casey's other than locals Parking here and leaving trucks over night you can find parking on the curb fresh coffee in the morning along with a clean store an to top it off coffee for $1.06.”
“I have banked at this bank for four years! But I hate to say this to I will be closing out my account!!! The bank has frozen my account and will not even tell me why. They didn't even tell me they were going to do so!!! I tried to help my daughter cash her tax return and they told me no but then cashed it any ways then my account was frozen I DEFINITELY DO NOT TRUST THIS BANK!! PERIOD”
“I had an issue with my account that I couldn't solve through the app. But the representative that was at this branch was a tremendous help. Outstanding service.Thank you, Elizabeth!”
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“I am new to Bank of the Bluegrass, but wish I had been here a long time ago. I had a complicated situation and Chris Boaz took the time to help me through. He really cared enough to go above and beyond to help me resolve my issue. I would recommend them to anyone!”