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January 2024 by Stephanie Hull
Was recommended fleet feet by a friend from work and decided to try them out for the fit ID service they offer. I believe the women who helped me out was named Barbara, she was extremely nice and very helpful. She did my scan, asked me some questions about what previous shoes I’ve tried, and then brought out some options for me. I tried them all on and the second one was a perfect fit for what I needed, I’ve been wearing them for about a week and they’ve been great so far. I was in and out in about 20 minutes but didn’t feel rushed at all. I will definitely be coming back the next time I need a new pair of shoes and have already been recommending the store to my friends.
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January 2024 by Tara Demma
The experience of trying on and purchasing new work shoes was quick, easy, and pleasant. The sales personnel were efficient and knowledgeable about the shoes I was considering. They answered every question and were very attentive. Definitely recommend if you are in the market for high quality running or work shoes that give both cushion and support.
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January 2024 by Kelly Bangs
The technology is very interesting and the staff is wonderful. I was helped instantly and the process of picking out a shoe for me was quick and painless while still making sure we got it right.
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January 2024 by Abigayle Jewell
I was really disappointed with my experience after reading all of these good reviews. I went in and told the guy that “helped” me that I had never had a nice pair of gym shoes before and that I had no idea where to start. He pointed out three shoes and asked maybe one question, definitely didn’t scan my feet or make me feel confident that I was getting shoes that are actually good for what I'm wanting. He just sat there and stared at me as I tried them on and made me feel very awkward. Overall he just seemed annoyed that I was in the store and tried to just get me in and out as fast as possible.
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December 2023 by Anna Nicole
Had a very disappointing experience yesterday. The other two associates seemed to be doing a good job helping customers however I was only presented with three options despite the giant wall of shoes and told I couldn’t try anything else on. The associate did not take any information from me and now I have no record of my scans. I asked for some advice on heel to toe drop and tried to ask questions about knee pain with one specific shoe I had tried and was told knee pain wouldn’t be caused by a shoe and the associate did not seem to understand heel to toe drop at all. Clearly this associate needs more training and I ultimately left without being able to purchase new shoes. I came to this store for the advertised fitting experience and expertise and ultimately received neither.
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December 2023 by Betty Cornish
Great store. My profile is on record when I need new shoes I just ask for what works for me. Shoes are comfortable out of the box. Zero break in period. Staff is knowledgeable and efficient.
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October 2023 by Jill Gurtatowski
Very friendly and knowledgeable staff. Great selection of running shoes.
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September 2023 by Troy Schmidt
No pressure brick and mortar shopping. Great place to get your feet scanned and a report on them in 3d. I still refer to my scans from 2 years ago. Their return policy is excellent in the worst case that you run in your shoes and they just don't work. They also have a great selection of inserts which if you run a lot I highly recommend getting that upgrade.
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September 2023 by kayakteddy
I was at the hospital with my primary care doctor for a followup on my plantar fasciitis which has been making walking quite painful. My doctor told me about Fleet Feet which made a difference for her similar condition. I called them from the hospital parking lot and got Jimmy. He asked me a few questions about my condition, gave me great directions to their location, and he greeted me when I arrived. Even though they were busy with other clients, they got me right in, measured my feet in 3D, identified my problem spots, and got me into a pair of inserts that greatly reduced my pain while walking. The comfort has been so recognizable, I ordered another set for my work shoes. The team at Fleet Feet in Lexington KY have greatly improved my quality of life and made walking so much easier for me. I can't say enough about the service and care I received from them, and I am very grateful.
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September 2023 by Riley
This place is awesome - both sales associates on Wednesday were so friendly and knowledgeable. I’m new to distance running so they got my feet scanned and I took home a new pair of Hokas. Great people, great store!
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August 2023 by Hailey Pool
Stopped in by Fleet Feet today after a coworker had recommended. I was immediately greeted by Jimmy who helped me out. He was very kind, knowledgeable, and personable. He explained everything to me very well and answered all my questions. I really enjoyed the foot/gait analysis. After review of the analysis and asking me a few other questions he brought me out a few options to try. Walked away purchasing the first pair he recommended and so far love them! Definitely would recommend, great experience!!
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August 2023 by Google user
Stopped in by Fleet Feet today after a coworker had recommended. I was immediately greeted by Jimmy who helped me out. He was very kind, knowledgeable, and personable. He explained everything to me very well and answered all my questions. I really enjoyed the foot/gait analysis. After review of the analysis and asking me a few other questions he brought me out a few options to try. Walked away purchasing the first pair he recommended and so far love them! Definitely would recommend, great experience!!
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July 2023 by Elvis Alicea
My podiatrist recommended to check Fleet Feet out. I went to the store. Employees are very friendly, patient and helpful. I purchased a shoe that felt good in the store but after 3 weeks did not seem to be the best shoe for my foot issues (plantar fasciitis) after all. No hassle with returns. Have up to 60 days! Love they have the foot assessment to help with decisions making on best shoes for my feet. Highly recommend checking out Fleet Feet!
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July 2023 by Erin Sudduth
This is the only place we buy our tennis shoes! The employees are knowledgeable and the prices are reasonable. I recommend it to all my friends!
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July 2023 by Tanielle K.
Customer service is top notch! I went in looking for comfort in a new pair of shoes since transitioning back into retail and spending 10+ hours on my feet daily. The fit id was so simple and easy! Starr explained measurements and showed me a scan of my feet through their high technology. I left with the perfect level of comfort in my new shoes! The tips and tricks that Starr provided is so helpful. Highly recommend!!
