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January 2024 by Fast Lightening
Terribly non-transparent; shady, would not recommend.
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September 2023 by A J
I am associated with Tailor Made Compounding for over 5 years. It is absolute professional behavior in every interaction. They follow mammoth amount of processes and never cut corners. TMC pay special attention to all of their processes as expected from a high end professional pharmacy.
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September 2023 by David F
Our account manager Taylor Walker at Taylor Made Compounding is pivotal to our business operations. She is prompt and professional. Taylor Made is lucky to have such a competent individual representing their pharmacy.
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August 2023 by Courtney Allen
I feel compelled to share an absolutely shocking experience that myself and my clinic had with TailorMade Compounding Pharmacy. As a clinic specializing in weight loss treatment utilizing semaglutide, we prioritize patient safety and rely on accurate, consistent, and transparent information to provide effective care. However, our interaction with TailorMade has left us deeply concerned and alarmed.Recently, we had a patient who had previously used TailorMade's services for their prescriptions. Wanting to ensure the highest level of care for our patients, we reached out to TailorMade to inquire about their general titration schedule for semaglutide. This is a standard procedure in the industry, as most reputable pharmacies have a well-defined titration schedule in place as a baseline guideline for new patients who are prescribed their substances.To our astonishment, what we encountered was an utterly disturbing lack of professionalism and transparency. It's crucial to emphasize that our request didn't involve seeking specific patient details; we were solely interested in understanding TailorMade's general titration approach.Their response was deeply unsettling. TailorMade refused to provide any clarity on their titration practices, leaving us perplexed and concerned. They stated that each patient follows an individualized titration schedule, devoid of any standardized protocol. While they vaguely mentioned weekly dosage increments, they evaded crucial details such as the increment amount and any clear guidelines.The gravity of this situation becomes even more concerning when considering that semaglutide, a medication with a well-defined FDA-approved titration schedule, involves monthly dosage increases for safety and efficacy. TailorMade's inability to offer insight into their titration practices casts serious doubt on their commitment to adhering to medical guidelines and safeguarding patient health.Compounding the issue further, learning about TailorMade's multiple citations from the FDA, including instances of sterility failures and recalls, is utterly alarming. One particular instance involved the release and dispensing of a recalled batch of injectable medication to patients, raising red flags about their quality control and patient safety measures. Another problem pertaining to TMC is that in July of 2023, under a FDA inspection they found numerous issues with the storage temperatures of their products, therefore calling into questions the validity of their products - not to mention the owner's felony charge pertaining to his compounding pharmacy...Given this distressing experience and the concerning information at hand, I am left with no choice but to strongly caution against considering TailorMade Compounding Pharmacy for any healthcare needs. Their lack of transparency, professionalism, and adherence to industry standards poses significant risks to patient safety. I strongly urge others to explore alternative options for their healthcare needs. Your well-being deserves a pharmacy that prioritizes your safety and provides transparent and effective care, and this compounding pharmacy does neither.
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August 2023 by Rockey delrio
DON’T SEND PRESCRIPTION HERE!!!! This is the worst compounding pharmacy patients been waiting now for almost 4 weeks for their prescription. Spoke to several people who knows nothing to rectify the situation to end up with the rudest female pharmacist who has a power trip to hold the prescription even longer than it already had. Patient will now be taking this matter to their lawyers as they wait for their paid medication. They also charge for “2 day delivery” for $25 which is not a 2 day delivery as the patient, patiently waits for their prescription now for the 4th week Going on 5th. GO TO OLYMPIA COMPOUNDING much 1000+% better SERVICE
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August 2023 by Morgan Wear
Love their blends of certain meds I used to have to buy separately. Processing times are in line with the other pharmacies I've used, its slower at all of them. My go to for meds!
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June 2023 by Lauren Helton
Very efficient customer service. Becky helped me with my order and I received my prescription in a timely manner. Thank you for your effort!
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June 2023 by Chris Baker
Terrible customer service regarding the frontline reps. They apparently have no idea what they are doing and more often than not screw my order up if they even bother to place the order at all. Luckily for me, for the last six or seven months I was able to have the manager, Sam T. process my orders. Sam has always been very friendly, professional, understanding, compassionate, accurate, and quick to solve a problem; 100% on top of her game. Honestly, I always feel bad having to contact Sam as I know taking telephone orders from customers is not really her job but she's willing to step in for the seemingly incompetent frontline reps.It is also very disconcerting that almost every time I call the main telephone number nobody picks up the phone. I'll call three or four times a day, but no one answers and I'm sent to voicemail after being on hold for 10 minutes. Such a waste of time. That's when I call Sam directly to help. Another problem TailorMade has is that the processing time is two weeks long and has been for almost a year. I understand being overflowed with orders for a week or two but when I am told the same story for months and months on end, it becomes a lame excuse and quite frankly, it's ridiculous. An executive or somebody should step in and do something to speed things up and get orders out to the customer in a few days, not weeks. I have no idea how this company is still in business. I would switch to another pharmacy in a heartbeat but my doctor has an agreement with TailorMade so I basically have no other option but to use TailorMade Compounding if I want to get my medication. Tailor Made Compounding has earned a grade of F.
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June 2023 by Debbie
Hands down, the best customer service I have ever dealt with. They are patient and lovely. Thank you Tailormade!
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May 2023 by George Williams
This company at one time was pretty good, now they are extremely slow with compounding prescriptions and their communication with clients is even worse. Extremely long waiting times to speak with representatives and no resolutions when you do finally speak with them. I will avoid ordering anything from them in the future.
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May 2023 by Shawn Gorden
Two weeks to process a prescription is utterly unbelievable. They have never been efficient but I stuck with them because they create jobs in Kentucky. I’m moving on. They have cost me too many patients to justify using them anymore
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April 2023 by Donna Hollie
I'm a new customer and called to let them know I can't pay for it till the 19th today is the 4th was told they only hold for 14 days and they couldn't hold it, 1 day difference, so I will be taking my business elsewhere.
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March 2023 by Melissa Pettinato Irby
They were very nice to me. I am a patient and have been waiting on my medication. I called to inquire due to length of time. They checked and said they hadn’t received the prescription. I called the provider and discovered it had not been sent as it should have a couple weeks ago. Now that the prescription has been sent, let’s see how long it takes for shipping.
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March 2023 by Amanda Steinhauser
Fantastic company to work for! They truly care about their employees!
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February 2023 by Nadja Goheen
poor customer service !! Shipping does not happen in a timely manner for prescriptions sent in for our office.
