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“These guys helped me with a prepaid Sim. As an overseas traveller, you can't really survive without one nowadays. The service was super excellent and helpful.”
“Mr. Joe is the man, he gave good deal on new number case, unlimited plan new phone for $100. They are very nice, I love to my business with them. Best store in my neighborhood.”
“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
“Went to this store today to upgrade phones and get on a new phone plan. The customer service we received was nothing short of spectacular. John went above and beyond to help us start the new plan, get the best deals possible on our new phones, and transfer all of our data. It was a very busy day in the store/ w Verizon corporate, and he was doing a great job helping multiple people at once and expediting what he could. Although we primarily dealt with John, we also interacted with Anthony and watched him deal patiently with customers who came in with questions not necessarily related to Verizon service- he kindly answered them and explained thoroughly to ensure they were able to leave with some sort of solution or advice. John and Anthony held it down on a very busy day and I’m glad we got to work with them. We’ll surely be back for all of our Verizon needs! Thanks for everything John!”
“I visited the T-Mobile store on Market St. NE to trade in my old Samsung Galaxy S10 Plus for a Samsung Galaxy S23 FE and Samsung Watch. This has been one of the best customer server experiences I've ever had. Katie, Julian, Hannah and Antoneo greeted me with friendly smiles, professionalism and extremely prompt amazing service! They made my transition very smooth and comfortable with no issues. Their dedication to excellent customer service and professionalism is second to none and reflects great credit upon themselves and the T-Mobile brand. My overall rating undoubtedly is 5 out of 5 stars without hesitating. Katie, Julian, Hannah and Antoneo all deserve big raises and the biggest recognition/honorable mention for their amazing friendly service, attentiveness and professionalism. Thanks T-Mobile for hiring these jewels of employees to represent your reliable business! :o)”
“Ali was ABSOLUTELY great!!! He assisted us when 3 prior stores couldn't, he gave us a fantastic deal very knowledgeable and able to answer any questions you may have in a clear and concise manner would highly recommend everyone try this store and ask for Ali I came from a completely different state and it was still more than worth it!!!”
“Had a wonderful experience at T-mobile on 14th. Chance (hope i spelled right) was very knowledgeable about T-mobile services and was extremely helpful and patient solving our issue. Had to switch to other provider for now, but will definitely coming back to T-mobile soon because of ur amazing customer experience!”
“I recently visited the T-Mobile store, and the service was exceptional!! The staff was knowledgeable, friendly, and went above and beyond to assist me with my questions. The store had a welcoming atmosphere, and I appreciated the efficient and hassle-free experience. Highly recommend if you want a wonderful experience.”
“A very wonderful shop with caring and supportive staff.Deangelo was very patient with me since I came in asking him for help with my new phone screen protective shield. Then he waited all the way until we transferred my old phone data to the new one.He is very agile and supportive with customers and does the best to make customers happy and satisfied.”
“Jay was extremely helpful and informative. She helped me understand the bill and really made sure I understood every detail of the upgrade and equipment I was purchasing. She helped me get a great deal, so I came in to cancel part of my service and left instead with upgraded equipment and paying less each month! Amazing customer service experience thanks to Jay!”
“There’s a representative there by the name of Lisandro. I have to say it’s for employees like this that big name brands like T mobile are going to keep their business thriving for many years. Lisandro took away the stress I felt before walking into the store. 10 stars Lisandro thanks for your help”
“I am so so super happy with this location while coming across two young professional ladies named of Lisa and Brittany. They should get a rise ASAP due to great customer service! They’re very helpful .. I am looking forward to them in the future !!! 5+ star rating !!!”
“Yovanny is amazing. He was able to help me and answer all my questions. He was extremely patient with me. His customer service was so good I decided to buy the new iPhone 15 pro max. Thank you so much I will definitely be back.”
“I went to T-mobile to upgrade my phone today and I left very satisfied. Maria took care of me very professionally and made the process go by quick and smooth. That women deserves a promotion!”
“MARIA CAMPOS IS A VERY FRIENDLY AND KNOWLEDGEABLE SALES ASSOCIATE. SHE MADE MY DATA TRANSFER AS EASY AS 1 2 3 . IT WAS LATE AT NIGHT BUT SHE WAS MORE THAN WILLING TO HELP. THANK YOU MARIA CAMPOS I APPRECIATE YOU!”
“I stopped at the store on 01/04/2024 as I needed help with getting a sim card due to my lost phone . Malik was assisting me. Not only he welcomed me with a nice smile but also he was very knowledgeable and very kind and sympathetic to my experience. In addition the whole store felt like a nice and welcoming vibe. I would not go anywhere else if I ever need assistance. Thanks again! You are the best!”
“I actually received great service at this location. I own a business and Pedro D helped me with the difficult task of replacing and upgrading new phones for the business. I recommend location.”
10:30AM - 7PM
3720 Georgia Ave NW, Washington
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“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“Vincent solved all my problems even though I didn't have all the information when I walked in. But he was patient and knows the business. I am sold on Xfinity. Thank you.”
“Awesome experience while turning in my wife's phone for a trade-in credit! I was greeted immediately by a lead staff member and processed immediately. She got full credit on her previous phone and got confirmation as soon as the phone was received. Kudos to the lead staffer who made sure his team got their lunch breaks. The store had other patrons inside and they were engaged and served with pride and professionalism. Hats off to the staffer who made sure my visit was pleasant and positive despite being the one who 'opened' the store bright and early that Sunday for business.”
“Cynthia was amazing. She took care of switching me over from t Mobile I'm less than 20 minutes. The process was so much easier than expected even though my family has a ton of devices. She was also the only Spanish speaker so she had to take payments, be a translator and take care of lots of other people but somehow made it so that I felt prioritized.ia shocked when she said she wasn't the store manager.We've had a lot of bad experiences with T-Mobile stores so this was a incredible introduction to Verizon”
“I came into the Baileys Crossroads store for help porting my line from Verizon. I was doing this virtually with a family member in an out-of-state store and Julio was fantastic at helping is with this transfer. His patience and understanding could not have been matched. If you have any issues ever I HIGHLY recommend seeing Julio.”
“This location always looks closed.But, I came in on a Saturday to upgrade my watch and phone.It was very busy, and I was greeted as I came in, and waited to be helped.The staff was very professional, and spirited... even though for the whole 3 hours I was there (i left while they were upgrading my phone to get lunch), people were pouring in. I'm not even sure if the employees were able to get a lunch break that day. From 11am- 4pm they were helping me and others, no one left the floor.I remember a male named Quan, and possibly manager Joe, and the male helping me the most... I could not remember his name (maybe sebastian, not fully sure).But all three were attentive, professional, patient, and helpful.They were swamped, and I still highly recommend their services. Thanks T-moble!!Only issue I would comment on is that it's annoying new customers get all of the new deals. I have been a t-mobile customer since I was 13. It's been over 12 years, and I have to start a new line and upgrade my plan to get promotions. So now I have 4 lines with only 3 devices, because it would be cheaper than to simple replace my old phone and old watch on the same line. So now instead of 3 devices and 3 lines, i have 3 devixes and 4 lines...but my bill is less. I get the the allure of new customers. But let's make life easy for the preexisting customes, and have a promotion for the people who have kept thir business going for years.”
“This is my first time having to go back and update/revise a review I've submitted. Let me say it's not the independent retail store but the company they represent. I took my mother to this store for her 87th birthday to finally upgrade her iPhone and change from one carrier to Verizon since all her home services were through them. It just made sense she had finished paying off the phone from the previous carrier to bundle her cell phone into the internet, cable, and home phone. In addition, it will make it easier for my siblings and me to assist her in paying her bills. I thought everything was done when we entered the store, and I firmly articulated that this was what we wanted to do. So, we left thinking that it was done and that her monthly bill would reflect electronically this new item added to her services with Verizon. This was in November, and in January, my mother called me hysterical that she received a bill of over $800.00 along with a cut-off notice for her cell services and sending her information to a collection agency. I immediately logged on to her account and didn't notice anything unusual. So, I chalked it up to thinking that it was spam. I then went to her house to look at three bills with three account numbers on them. After not getting a favorable response by telephone, I immediately got the bills and went to the store we purchased the cell phone from to find out what happened. I was met by a young lady named "Nimota," who spent over an hour working with me to find out how to rectify this situation so my mother's services could be restored. I am not a Verizon customer; little did I know that their wireless and home services fall under two separate entities. So, in essence, as a customer, you receive TWO separate bills; one for home and one for cell. WHO KNEW; WTH. I will spare you further details of this fiasco. Nevertheless, I wanted to highlight "Nimota" and her incredible patience, poise, professionalism, knowledge of the carrier and who to connect me with. Her gentle spirit and calm personality kept me as we came to a peaceful resolution to this mishap to some degree. I hope that the store manager cherishes the gift of her presence in this store.”
“*+* High Praises & Honorable Acknowledgements to Mister "Doniyelle Leonard ; D & the Pentagon City T~Mobile Team. True Professionals with Outstanding~ Expertise & skills. Also, very polite, friendly, informative & timely. They are Great~ Representations of T~Mobile's Quality {5} Star?????Service. Wishing all of u continued Success ;) Peace & Blessings✨?”
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“The staff at this location were very knowledgeable and assuring of how I was going to smoothly go through my requested service. As someone who has never bought an iPhone or had a huge interest in one until yesterday, I appreciated their patience and understanding of the questions I had about me transferring my storage and other essentials from my Samsung Galaxy A32 to the iPhone 15 Plus. I highly recommend others go to this specific location as it is also near food places and stores in case you want to pass the time with other things to do as the staff provides the utmost and steady care of your requested device services.”