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December 2023 by Gfgf
I went to eastern bank last week and I needed to open an account because my previous account was closed. I brought at least 5 different forms of id but the rude guy I was dealing with said I’m required to have a passport and refused to explain anything to me and ignored any questions I had. I had someone else go into the bank and the same person I was dealing with before opened an account for me without me even being present
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June 2023 by Darren Hopkinson
Word of advice, DON’T BACK WITH THEM. They will be of inconvenience in your time of need.
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March 2023 by Tiffany K.
They close at 4. Totally unacceptable to have the hours wrong. I drove 29 minutes to get here.
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April 2022 by James Hartman
The worst bank I've ever had the misfortune of dealing with. Can't tell if it's incompetence or laziness.
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July 2020 by Anthony G.
I have been banking with Eastern bank for almost 20 years. In those 20 years the closed my local branch, their inability to answer what turned out to be a simple question about refinancing my mortgage cost me over $12,000 in interest over 2 years, (The question was how to calculate one's income to debt ration and how is it applied), they close their local branch and they "upgraded" their online banking web site add several steps to every function doubling the time I spend at my desk paying bills and got rid of a function that added my payments to payees for me making tax time even more time consuming because now I had to add everything up by hand but still I stayed with them. Well because, "The devil you know..." But last night was the final straw. While driving hone a saw a billboard lit up with the proclamation that says Eastern Back support the domestic terrorist organization Black Lives Mater. I fund it interesting they chose this name but instead of advocating for school choice for inner city children they prefer to burn down local businesses in these neighborhood, instead of directing their outrage at the violence in black neighborhoods that killed a 20 month old baby in Chicago, a 77 year old retired black man in Minneapolis they chose to attack law enforcement across the nation because one bad cop killed a criminal, George Floyd, who had been convicted among other of beating an African American woman who was 5 months pregnant with 4 of his thug friends during a home invasion. Eastern Bank has chosen to support a group, BLM, who spends more energy tearing down statues Abraham Lincoln, George Washing and Thomas Jefferson while beating intimidating and killing anyone who opposes them. BLM cares nothing for the children that are dying everyday in the urban battle zones and with their support of BLM, Eastern Bank is just an other wealthy corporation that has decided it is just easier to pay the thugs than make a stand for the suffering of the people that are being exploited. So after 20 years I will be closing out my accounts as soon as I can find a bank that cares about the community it serves
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June 2017 by Robert Pittsley
Great service and frendly. Understaffed. Long waits.
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May 2013 by Greg Golfomitsos
When this bank used to be "Community Bank", I tried to simply cash a small check inside the Brockton, MA location. The check was written to me directly from my Mother (the account holder). It was for less than $100 & they refused to let me cash the check because they "hadn't seen me inside their branch before"! I said "call my Mother & ask her yourself if you are uncomfortable" & they just said "No sorry we can't help you". I was really disappointed & never went back! I had almost no Gas in my vehicle at the time too, so it made for a lousy day! They are now owned by Eastern Bank & the service is much better!