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January 2024 by Greg Taylor
Tommy has always treated me & my family like one of his own family... he is very personable and we all have enjoyed getting to know him over the past 2 years... we have rented a car from him at least 5 times and always felt we were treated very fairly... I highly recommend him and his team... Greg T
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January 2024 by Bread T
Great experience. Great customer service. I highly recommend budget car rental 15747 Hall Rd., Mcomb, MI 48004
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November 2023 by Patricia Ricks
This rental agency is very professional. They were able to answer my questions regarding the different cars. Excellent customer service. The rental car was perfect for what we needed.
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November 2023 by Charlie Barber
Professional, courteous and and friendly staff. The only reason I am not giving a 5 star rating is that the vehicle had some kind of smell that wasn’t very pleasant.
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October 2023 by Debbie Coles
I needed a vehicle on short notice and Budget was open on Sunday. The vehicle was a newer model, good on gas to be a big Ram truck. The rental experience was great from beginning to end.
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October 2023 by Ivan Escudero, MD
Worst customer service. Extremely discriminatory and prejudicial people work there. They are rude and unprofessional. They denied me a rental without explanation. Blamed me in front of other people and accused me of fraud even though I rented a vehicle from budget 2 days prior. The worst place to ever rent a car.
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October 2023 by Robert D.
This business is engaged in criminal fraud by attempting to up or overcharge at the return. We were accused of having dogs in the car and the charge to clean was $400 when the weekend rental was less than $190. We absolutely never had any dogs or other animals In the vehicle.The lady checking in the vehicle was rude and wanted to argue about these facts. After we left the owner (another lady) called me and did not ask for my side of the story but immediately began to dress me down and yell at me. After I told her I would not use their business again she then threatened to band me. I feel this this behavior is harassing and an attempt to bully me for more money. After looking at the reviews it appears this location tries to routinely add fraudulent charges in similar amounts to others. If you rent a car from this business make sure to take pictures and record conversations with them.
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September 2023 by Meg Brandal
Booked online and the check out and check in process was quick and easy. Pam checked us in and explained everything thoroughly and gave great customer service. I didn't catch the name of who checked us in, but she was also quick and kind! This was my first time renting a car and didn't know what to expect but I would definitely use this location again and would recommend it to others.
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September 2023 by arpita k.
This Avis/ Budget combo car rental location in Macomb ( hall rd) is the absolute WORST and not worth your time !!! The employee Pam is downright rude and nasty to your face and has no clue what she's doing. I had a prepaid one day reservation through a third party but accidentally had inputted the wrong drop off location. Pam printed out a contract to my daughter charging us another $420 until I stopped her . Pam started acting nasty not wanting to answer or explain any of the charges to us. She couldn't even tell us the correct deposit amount. I requested her to just cancel our reservation and she instead told us to wait 20 mins so she could tend to other customers. After waiting 45 mins, without disclosing what she was doing Pam printed us a confirmation that we were taking the car ( I found out via an email I instantly received from Avis) and telling us falsely that she hadn't charged us even though the email said our booking had been confirmed and we were being charged $127. I was questioning her if she had really cancelled my reservation why couldn't she give me a cancellation number and she kept giving us conflicting roundabout answers. She even printed 2 different receipts with completely different dollar amounts from each other saying they confirm the cancellation but neither of them had any cancellation numbers on it. At that point I called AVIS corporate and luckily got an excellent representative who provided me a cancellation number and refunded my card . He also told me that the local agency could've done this for us pretty easy and the huge hassle they put us through was unnecessary. I'm hoping my daughter's card wasn't charged as those charges still say pending !!
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September 2023 by Robert Frederick
I've rented three times from this particular Budget. I've always had a good experience and the folks that work there are legitimately about customer service. . They do a good job and I appreciate that and I'll always use that location.
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September 2023 by Harriet Billups
My daughter was scheduling a van rental for September. The agent was very courteous and helpful. I would highly recommend this location.
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September 2023 by Rhonda Vigneux
Great experience & car was in excellent condition! Very satisfied & will use again when needed!!!!
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August 2023 by Maureen Miscavish
I have rented from this location for years and have always had excellent service! The cars are very clean, in great condition, many times new or close to it. Renting a car can be stressful at times and it never is with this Budget location!
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August 2023 by Leah
Great service, convenient, value for money. My only wish is if Canada branches could have been open on Sundays. At least US branches are, unlike the major competitors.
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July 2023 by Devon Rutherford
Friendly service, nice ride (free upgrade), and clean vehicles!