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November 2023 by Debbie Parrish
Easy in and out. They did a great job on my car and the price was right.
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September 2023 by Michael B.
I have used Randy's shop since I moved to South Haven 15+ years ago. I started using him because I now drive high-end imports and don't have a lift, they run close to the ground, and don't have room like the old muscle cars.Only charging $15 for my oil changes, when I bring in the supplies, is totally worth it! One time the seal on the filter I brought in was lop sided. They still fixed it with no charge, even when I purchased the filter through Auto Zone. There are numerous reviews attacking his attitude towards customers. I've only seen him as a pleasant person to interact with. Like everyone, people can have stressful days. Maybe these individuals came across rude or there was some communication issues during their discussions. Be sure to pet their mascot beagle which greets everyone. I try to bring her treats on my visits. All of the employees seem pleasant and professional also.
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September 2023 by Scott Sweet
Fast and efficient. It was a minor issue they fixed and had back same day!
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September 2023 by Kristian Pearce
These guys always do great work. Their staff are competent, caring and have keen communication skills. I've been going there for years, I actually took my first car there. I'm on my 4th car now and still trust them to get the job done the right way.
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August 2023 by shannon huddleston
Quick and great service the new Manager is awesome highly recommend you get repairs done hereService: General repairs & maintenance
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July 2023 by David Pobuda
I've been coming here for a long time and everytime I needed something these guys came through but today they went above and beyond no lie great management great service Thanks guys.
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July 2023 by Dark One
If he treats his customers the way he treats the public I'd recommend not doing business with this person that owns this business he made a peaceful interaction negative and hostile instead of politely asking me to move my car he tried to start a fight acting like some big tough man with his hands up in the air coming at me aggressively this is not the professional demeanor of somebody that owns a business it's sad to see disrespectful people like this in our society good luck if you do business in this place. Because I'm pretty sure he'll treat you the same way. I was just trying to use his parking lot to get a cup of coffee for my grandma that is in the hospital.
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July 2023 by Timothy Sanders
My mother who is 70 years old was taken advantage of by this establishment. Believing this company was a reputable auto service center in the area. She took her 2010 ford edge in to have the transfer case (ptu) removed and replaced. She brought the new part to have them install it. After they replaced the part a week or so goes by without issue. The vehicle started grinding so she took it back to them and they tell her the part she brought was a defective part. So she took her vehicle to another shop to find out that the reason the new part had fail was because it had no gear oil. Muffler man installed a transfer case and didn’t not check fluid level after removing and replacing the part! That’s like driving a car with no engine oil. Being an auto mechanic for years for Ford, with extended knowledge of the industry and practices. This was completely negligence. I will do everything in my power to ensure they make this right and not take advantage of anyone else. This is the reason why mechanics get a bad reputation. Mistakes happen I get it but, this was not the case. They knew they had a customer who didn’t know anything about vehicles and used it to their advantage to make a quick dollar. This part was well over $500 and now it’s completely destroyed because they didn’t put $20 bottle of gear oil in, nevertheless even took the time to check fluid level. Will be pursuing further litigation.Service: General repairs & maintenance
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July 2023 by Rebecca Meredith
My car stalled in the intersection next to the shop, and I barely made it in the parking lot at 1:30pm (looking forward to a day at the beach before driving back to Iowa the next day- now freaking out a bit inside...)Jason calmly came right out and checked a couple of things, then asked if he could run diagnostics on it. While we were having lunch next door, we got the call- it was an air sensor. Jason explained what it was and the costs to fix it, once he could get the part. (I was already searching rental car prices and planning another 16hr round trip drive next weekend!).Within 3 hours, I was on the road, car good as new!! He saved the day- really competent and professional!! His whole team was awesome- I highly recommend!!
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June 2023 by Flower Wild
Jason and the rest of the guys did an outstanding job. Very knowledgeable, friendly, hard working, and HONEST! Love this place! Keep up the great work guys! Five stars!?????Services: Exhaust
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April 2023 by Crystal Archey
Brought our Equinox in for a muffler change. The guys got right on it and had it done in no time at all. They were nice, informative and honestly the best service I have ever had from them. Something has definitely changed for the better!!Service: Exhaust
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April 2023 by RON KING
Went in to get flex pipe repair on our exhaust. Dropped off the car, walked areound town less than an hour and it was finished. Shocking we were only charged $25. The manager Jason was knowledgeable and professional.He gained our trust for further repairs.
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April 2023 by matt duncan
Great service in an emergency. Quick, friendly, and helped me out of a jam!
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February 2023 by M L.
Went in and told Randy that I needed a new battery and gave him my car key. The car was driven into the back stall. I waited about 45 minutes and walked downtown returning in 35 minutes. I sat down again about 15 minutes when young man from the back walked in and I said "so how is it going?" Randy SCREAMED "DO NOT SPEAK TO MY EMPLOYEES" I got up and left again being shook up. I returned 45 minutes later and told Randy to bring my car back to me as I was going someplace else. He said that it would take me 3 weeks to get a battery. The car was drived to the front garage and Randy said I would need to pay for my key, I said that I was going to call the police and he said it eould cost me $100.00 if I called them. I sat in my car outside while on the phone and he came up to my car through open my door yelling "GET OUT OF THE CAR YOU FU**ING BITCH" the police arrived . I was extremely upset and gave 25.00 for my key. The next morning I had a new battery installed at Romes in 25 minutes!I am a senior woman over 70 and thought a long time whether to post this horrific experience but do not want anybody to get hurt.Nonna. I give him a negative 0
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February 2023 by Amy Martinez
I have been a previous customer to Muffler Man but NEVER AGAIN. I left in tears because the owner Randy was so rude to me infront of my daughter and another man seated behind me. My car began to make a strange noise so I pulled in to maybe have it looked at. A kid (nice worker) was crossing the parking lot and I asked if I could ask a quick question. He politely assisted and referred me inside to Randy. A lady was at the counter and he said “Can I help you” when he was done with her. I said “ok I wasn’t sure if I was next”, trying to be courteous to the other man waiting. He proceeds to say “well you held my mechanic up out there for 15 minutes”. I was floored, but stated “I just asked a quick question”. He then asks again rudely how can he help, and I’m shaken up but I state “my car started making a noise and he said maybe you guys could put it up and take a look but I don’t wanna take up too much of your time”, to which he throws down his papers in hand and says “don’t you hassle me”…. Seriously! I was shaking and left crying. Never again….. they always have help wanted signs and it’s no wonder. The kid was so nice and he probably treats them the same way. I’ve never been so disrespected/spoken to that way by a grown man. He is horrible. He even told me I shouldn’t ask them questions out there because they don’t know anything. I need help with my car but I won’t subject myself to being treated that way.