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February 2024 by Stacy A.
The absolute best service! And competitive prices! And they stock some hard to find items. And the gift shop is wonderful!
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December 2023 by Lisa Knight
I have only recently done business with Service Drugs. Their service was very efficient from ordering, payment processing, and delivery. I’m very well pleased.
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November 2023 by Patricia Copeland
I have had nothing but exceptional service from this company. Very nice and professional to talk to and great shipping service since I am about 90 minutes away from them.
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October 2023 by mary margaret judy
Myself and my extended family have used Service Drugs since moving to Ridgeland in the late 1980's. Accuracy always compounded with pleasant service and helpfulness were our satisfiers. (One does not always get accuracy in other pharmacies. Know this from my work life.)This last week proved to me that Service Drugs is beyond exceptional. Having Glaucoma, I am extremely concerned about being compliant with the Rx eyedrops. The prescription was renewed on Monday. Thursday morning I could not find the new eyedrops. Knew they were in the house so began a search. Still not found by Friday...here I come Service Drugs knowing I'd have to pay full price for another. The service staff took my issue to the pharmacist. They tried an assortment of endeavors to obtain the health insurance price. Came back to share that nothing had worked and I'd have to pay full price. "Yes, do it" was my response knowing it would be most expensive. Hearing my response the big gun pharmacist, Hunter appeared. He shared that it would be $400 and it is in stock, BUT offered a suggestion for how I could use an app and possibly obtain it for less at a chain pharmacy. While lifting myself up from the floor, I left and followed the suggested solution. This was the beginning of my understanding of what exceptional customer service truly means.The customer service experience at the other pharmacy was horrific. After waiting for the attention of the clerk, shared my situation, gave all details and was told to expect a long wait. After providing my cell phone number, explained I'd be in their store getting a soda, then I'd be right back to sit in one of the pharmacy wait chairs. While patience is a virtue, mine was running out after 2 hours. Got into the 7 person wait line. Upon reaching the counter, was told that my insurance wouldn't cover by the new clerk. "Yes, I explained that to the former person as well as how it was to paid." Then, after checking, I was told it was not in stock and maybe another of their local pharmacies would have it. I did ask why I wasn't informed earlier especially since I provided my cell number before leaving the counter initially. The saving grace was after this person saw my face pale, she offered to call either of the two other area pharmacies. (I know this was an extended service as while sitting for two hours, no one else was given such a gracious offer! (I'll still not enter this store ever again.) The other pharmacy did have it at a cost of $168, they were very nice and service was fine. Yes, I did find the lost bottle the next day.After experiencing the pitiful customer service of another local pharmacy, I now fully understand that Tommy Shields of Service Drugs has grown a culture of creating an exceptional customer experience, exceptional accuracy and created an environment to allow the employees to go over and above. What a leader! What wonderful employees work there. Hunter, you are a blessing. MY THANKS AND APPRECIATION TO ALL AT SERVICES DRUGS, RIDGELAND.
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October 2023 by Laurie Jones
Always fast and friendly service!
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October 2023 by M M J.
Myself and my extended family have used Service Drugs since moving to Ridgeland in the late 1980's. Accuracy always compounded with pleasant service and helpfulness were our satisfiers. (One does not always get accuracy in other pharmacies. Know this from my work life.) This last week proved to me that Service Drugs is beyond exceptional. Having Glaucoma, I am extremely concerned about being compliant with the Rx eyedrops. The prescription was renewed on Monday. Thursday morning I could not find the new eyedrops. Knew they were in the house so began a search. Still not found by Friday...here I come Service Drugs knowing I'd have to pay full price for another. The service staff took my issue to the pharmacist. They tried an assortment of endeavors to obtain the health insurance price. Came back to share that nothing had worked and I'd have to pay full price. "Yes, do it" was my response knowing it would be most expensive. Hearing my response the big gun pharmacist, Hunter appeared. He shared that it would be $400 and it is in stock, BUT offered a suggestion for how I could use an app and possibly obtain it for less at a chain pharmacy. While lifting myself up from the floor, I left and followed the suggested solution. This was the beginning of my understanding of what exceptional customer service truly means. The customer service experience at the other pharmacy was horrific. After waiting for the attention of the clerk, shared my situation, gave all details and was told to expect a long wait. After providing my cell phone number, explained I'd be in their store getting a soda, then I'd be right back to sit in one of the pharmacy wait chairs. While patience is a virtue, mine was running out after 2 hours. Got into the 7 person wait line. Upon reaching the counter, was told that my insurance wouldn't cover by the new clerk. "Yes, I explained that to the former person as well as how it was to paid." Then, after checking, I was told it was not in stock and maybe another of their local pharmacies would have it. I did ask why I wasn't informed earlier especially since I provided my cell number before leaving the counter initially. The saving grace was after this person saw my face pale, she offered to call either of the two other area pharmacies. (I know this was an extended service as while sitting for two hours, no one else was given such a gracious offer! (I'll still not enter this store ever again.) The other pharmacy did have it at a cost of $168, they were very nice and service was fine. Yes, I did find the lost bottle the next day. After experiencing the pitiful customer service of another local pharmacy, I now fully understand that Tommy Shields of Service Drugs has grown a culture of creating an exceptional customer experience, exceptional accuracy and created an environment to allow the employees to go over and above. What a leader! What wonderful employees work there. Hunter, you are a blessing. MY THANKS AND APPRECIATION TO ALL AT SERVICES DRUGS, RIDGELAND.
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June 2023 by Mark F
Wonderful pharmacists. Caring, personal attention and advice. The kind of service you might expect from a family-owned business.
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May 2023 by Siberian in the south !
I got a new prescription today that I didn't know much about. Mr Tommy took extra time out to go over the process and made some recommendations to help me. I live in Pearl but I will continue to drive to Ridgeland EVERY time I need a pharmacist. The entire staff is extremely helpful and always have good attitudes. Customer for life!
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January 2023 by Katelin Mawhorter
I started using Service Drugs a little over 10 years ago and when I moved an hour away from their location I refused to switch pharmacy’s. Mr. Tommy is always so great to me and Mrs. Vanessa is hands down the best! I’ve NEVER waited longer than 10 minutes on a refill and if there is ever by chance anything wrong they are always so quick to help. Absolutely adore this place and have also bought a lot of Christmas gifts here too- just the best small town pharmacy feel you can get.
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January 2023 by Jeffrey Graham
The best, fast, knowledgeable and professional
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August 2022 by Catherine Conn
Always friendly and lots of cute gifts in front of store!
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June 2022 by Heather Trent
Jennifer G went over and above to help me find what I need. So thankful for this small town pharmacy.
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March 2022 by Christine Fowler
First experience with compounding at Service Drugs. The service was fast and the price was very reasonable.
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February 2022 by Kristin Pinnix Corkern
Quick and friendly service!
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June 2021 by Todd Wilson
Great choice and personal service. Everyone is alway kind and helpful. Thanks
