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January 2024 by Lauren P.
shoutout to Jamie!! she made the whole process of getting a car loan so easy and stress free! she's so kind and was such a big help! Loved working with her !
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January 2024 by Steve T.
This is a highly small branch of APFCU. I found a car loan of 2.25% fixed for 3 years that is no longer available at that rate. Nobody came close at that time. There are some hoops to jump through but weren't bad. Great bank with helpful employees that is much better than big box banks in the area.
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December 2023 by L O.
A very small bank, but all the employees are very nice and helpful. Theres always a line, but for the most part, it moves pretty quick. They share a parking lot with many other businesses so it could full. Its an inconvience to call everytime I need to make a principle only payment to my loan. If they could update their app or website so we could make principle only payment to our loans, I would give them a 5 star.
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October 2023 by Presciosa Salvador
Annabelle from Henderson Branch was very helpful and friendly. The staff here are wonderful.
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September 2023 by grant carpio
Although I don't use aloha pacific for my everyday bank, they are my lender for my HELOC and Auto Loan. Jamie is so friendly, professional and very proactive/responsive throughout the process.
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August 2023 by C Clignett
What an amazing experience! I went there to apply for a new car loan. I was so fortunate to get helped by Jamie. I was in a difficult situation where I had purchased a car a day before and had financed through the dealer (the dealer agreed to put the loan request on hold for a few days). I was told that I had to apply on line and it will take a few days to get it approved. When I talked to Iris about my dilemma, she was able to get me into the office with Jamie, the loan officer with a big heart. She submitted my loan application on the same day and I got approved with an unbelievable low rate (one of the lowest in town). A big thanks to Jamie, Annabel, and Iris for being so helpful. You guys are my heroes and saved my day! They are so courteous, professional and friendly. Walking out of that office made me feel like I was treated as family, with love and respect.
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August 2023 by Christina Clignett
What an amazing experience! I went there to apply for a new car loan. I was so fortunate to get helped by Jamie. I was in a difficult situation where I had purchased a car a day before and had financed through the dealer (the dealer agreed to put the loan request on hold for a few days). I was told that I had to apply on line and it will take a few days to get it approved. When I talked to Iris about my dilemma, she was able to get me into the office with Jamie, the loan officer with a big heart. She submitted my loan application on the same day and I got approved with an unbelievable low rate (one of the lowest in town). A big thanks to Jamie, Annabel, and Iris for being so helpful. You guys are my heroes and saved my day! They are so courteous, professional and friendly. Walking out of that office made me feel like I was treated as family, with love and respect.
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August 2023 by Christina C.
What an amazing experience! I went there to apply for a new car loan. I was so fortunate to get helped by Jamie. I was in a difficult situation where I had purchased a car a day before and had financed through the dealer (the dealer agreed to put the loan request on hold for a few days). I was told that I had to apply on line and it will take a few days to get it approved. When I talked to Iris about my dilemma, she was able to get me into the office with Jamie, the loan officer with a big heart. She submitted my loan application on the same day and I got approved with an unbelievable low rate (one of the lowest in town). A big thanks to Jamie, Annabel, and Iris for being so helpful. You guys are my heroes and saved my day! They are so courteous, professional and friendly. Walking out of that office made me feel like I was treated as family, with love and respect.
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June 2023 by Darren Marzan
I come here monthly and I enjoy the welcome aloha from the staff! Would recommend to everyone!
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May 2023 by Heinzel
Flipino lady works in the office old manager very very rude. No aloha no respect. You should get reported to corporate
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May 2023 by Lawrence D.
How awesome it is to have a branch for this local bank from Hawaii. Unfortunately the branch here is small and only one teller open on a weekday? The line goes almost out the door! I was with the Hawaii National Guard Federal Credit Union which sadly got bought from APFCU and became a member by default. Customer service can be hit or miss especially with on the phone reps. I have requested a new credit card and it's been almost 2 months and still did not receive it. I have not bothered to call a rep yet as I'm highly considering closing my accounts with this bank. It is not my primary bank anyway as I use Navy Fed. Otherwise, it's great for the 9th island locals who remain faithful with this bank. Parking here can also be limited as the bank is in the same shopping district of many other businesses.
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March 2023 by Gloria Smith
Aloha federal credit Union It's a great place for banking, no exorbitant fees. Very knowledgeable clerks are always willing to help you. With all your banging needs. They really know what customer service is all about in banking. And their security is impeccable. They take their time to explain everything that is right or go wrong with what you're trying to do. I trust this branch on Eastern.
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March 2023 by Gloria A Smith
Aloha federal credit Union It's a great place for banking, no exorbitant fees. Very knowledgeable clerks are always willing to help you. With all your banging needs. They really know what customer service is all about in banking. And their security is impeccable. They take their time to explain everything that is right or go wrong with what you're trying to do. I trust this branch on Eastern.
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February 2023 by James Wheeler
They don't answer their phone. They don't return calls same day. If someone is on vacation you work with for a loan nobody else there will cover for them. They give you wrong information about how their company works. We were told we had to come in to open a checking account when it says it can all be done conveniently online. Even after telling her we can't come in at her appointment times because of work. She said she only takes appointments until 3:30 even though they are open until 5pm. And could make it before then. However we were able to open checking easily online anyway. Despite her misinformation. And evidently they won't let you purchase a car in another state like every other credit union and bank in the country are able to. Even if you are registering the car in NV. But who knows if this is correct or not. Considering it seems no one there actually knows how their company works And on top of this are rude when you talk to them in person or over the phone. Will not give business card if you ask for it. And will snap at your husband, wife, or significant other if they have a question. I was asked "Who exactly are YOU!? Didn't want to talk to me. When my longtime partner asked her to talk to me. Started going into some nonsense about how it was only her loan. Then changed her mind when I gave the phone back to her. Then hung up on her rudely. She idn't know who I was when I had already talked to her previously? And I was never rude to her. Then she sent an email to answer our questions after hanging up. When all we did was send her an email in the first place. Common courtesy is to send an email back when sent an email.
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January 2023 by Oliver A.
Annabelle customer service was very nice and helpful opening an account..Needed cashiers check and got it same day!Felt Aloha and welcomed like we have in hawaii.Mahalo's to Aloha Pacific fcu.
