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December 2023 by Ashley O.
The staff were very attentive and I didn't feel like they were just trying to sell me a mattress. They cares about the way I slept and finding me the perfect fit. They also were very realistic with how my back would adjust and showed me all options including firmness and price range. Delivery was super easy, came the next day. They wouldn't deliver my mattress unless someone was physically there, so it made it in my apartment safely. There were a ton of mattresses in the store to test out and for ones they didn't have in the store, they had the logistics on how many coils, and other data for other mattresses that weren't available. Big shout out to David for being the sweetest salesman and Mark for being a supportive manager. Also, you're able to return or replace your mattress within 120 days, you only have to spend $200 to do so.
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November 2023 by John Pale
Marc was really knowledgeable and did a great job helping us select the best mattress without pressure. Happy with the experience.
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November 2023 by Achraf
I recently visited Mattress Firm on Steinway Street and was assisted by Kendall. From the moment I walked into the store, I was met with a friendly and welcoming environment. Kendall was extremely patient, knowledgeable, and took the time to understand my preferences and needs. He guided me through various options and helped me find the perfect mattress that fit my budget and comfort preferences.The store had a good variety of mattresses to choose from, which made the decision process easier and less stressful. I appreciated Kendall’s no-pressure approach and his genuine interest in ensuring I made a purchase I would be happy with. His professionalism and courteous demeanor made the entire shopping experience enjoyable.I would highly recommend Mattress Firm on Steinway Street to anyone in search of a new mattress, and make sure to ask for Kendall for an outstanding service!
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November 2023 by Karen M.
Our family has purchased mattresses, bases, and headboards from Mattress Firm multiple times. This was our first time, however, going to the Steinway Street location. Kendall was an excellent and knowledgeable salesman who answered all of our questions and some. He was attentive and went the extra mile to assist in our purchase. We highly recommend visiting and purchasing from this branch in case you're having doubts!
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November 2023 by Scott Park
Edit: We went back to look for a mattress, looked for Nick, and we were able to find one with him in no time. He remembered us well and after conversing about our new needs + budget, he found some great options for us. We are content with the mattress we got and couldn’t have asked for a better person to take care of us again. Thank you Nick!This one is for my man Nick! He is an incredibly professional, knowledgeable, articulate, kind, and definitely an “on your side” rep. He made looking for the exact mattress we wanted a breeze as he asked thoughtful questions and genuinely listened to our wants and needs. We unfortunately did not buy a bed because life, but to anyone reading this, I highly recommend coming here. Can’t thank you enough man, you are a solid human being. I never had such a good time looking for a mattress.
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November 2023 by Yvonne case
I needed to buy a full size mattress for my guest room. It was a pleasure to have Kendall assist me. He helped me make the best and wisest choice. It was a pleasant surprise to find a very trained professional who is eager to do a good job. Thank you Kendall.
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September 2023 by Susan C.
Go to this location if you want to have the staff screw you over and not take any responsibility. I bought the most expensive item of my life there and, thanks to an error made by their staff, they DIDN'T put me down for the 0% interest for a year offer and instead I was paying interest on my purchase for months thanks to their total lack of due diligence. When I went to talk to them about it, they didn't take any responsibility for THEIR error. I can't tell you how much I regret having given them my business, and I do not recommend this location. Also there was squabbling and miscommunication among staff during my first couple of visits to scout mattresses.
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September 2023 by Emily P.
Very helpful and accommodating staff, especially Robert and Joe. I ordered a mattress from Mattress Firm when I was living in Maine and decided to order the same thing now that I live here since I knew it had worked for me at my last place.
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September 2023 by Maria Manouvelos
Store Manager Marc was extremely helpful.and professional!! Gave me the best price for the best mattress and adjustable base... I highly recommend Mattress Firm on Steinway Astoria!! Marc will take care of you and your mattress needs..
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September 2023 by Michael Stratigakis
Marc is a great salesman, extremely helpful, and knowledgeable. I came in with my elderly mother to buy a mattress and adjustable base for her. A very nice shopping experience.
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September 2023 by Sue Liskov
Uman and Kendell were very helpful in helping us decide what set up would work best for us. They were very professional. I also appreciated that they were able to answer all my questions. Above all they were very personable. I will recommend the Steinway mattress firm to everyone I know.
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September 2023 by Ellis Diaz
Marc had amazing customer service skills, I really felt taken care of there. Again immaculate service. I would recommend family and friends to come here and get the mattress of their dreams!
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September 2023 by Lauren Kearney
Ken was the best and helped us find the perfect mattress. So friendly, informative and helpful! We know we got the best mattress for us with his help. Can’t recommend this place enough!
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September 2023 by Jennifer Brunker
We had been to several mattress stores (Sleepare, West Elm, etc). Mattress Firm had the most knowledgable, friendly staff (shout out to Marc!). Helpful without being pushy. They helped us try several options and got us a great deal on a discontinued model. I’d definitely recommend it to other people shopping for a mattress.
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August 2023 by Léa Bouffet
Marc was soooooo nice, understanding, fun and had 150% of his attention on us. I loved the tailored service and attention. We found our perfect mattress and I didn’t even know they could be so nice! Amazing experience, feel very confident about my purchase!
