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October 2023 by Chelsea Daniels
Have never cried after a haircut at Shizen, which is huge for me.
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July 2023 by Elysia Rosario
I loved loved loved this salon. Walking in a was greeted ver nicely and got sat right in a chair. The women washing my hair was very nice and engaging. Thank you Uma! Miyuki was so sweet and nice and I felt so comfortable. Once I showed her what I wanted she knew exactly what to do and executed! She did exactly what I wanted nothing more nothing less. Shizen was everything I excepted. All of the stylist in there look very serious and passionate about there art. I look forward to getting my hair colored for the first time here in the fall!
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June 2023 by An
Just find that my review was deleted so I post it again:Awful!!!!! I spent almost $400 and look a kappa now.1. I made appointment at 10:30 but was pushed to arrive at 10:10. Are you anumeric?2. Annoying promotion. The stylist kept saying that my hair is really damaged and wanted me to buy olaplex.3. Poor skill. The stylist has no idea about how to make hair thinner. I require it but ended up with even shorter hair, and it is impossible to make up for it due to the length. The stylist also made my hair layered in a ugly way just as those posted on their instagram.4. Obscure charge. My hair is shorter than neck length but I was still charged an extra $20. The stylist claimed that it is a length fee. I was not informed of it when I was in salon and cannot find it on their website neither. I wonder what is their definition of "short hair"? Bareheaded?5. Threat the next day. I was TOTALLY unsatisfied with my haircut and gave no tip. Then I got a phone call, saying that they want to make sure everything is ok, otherwise they won't serve me again. I am curious why to tip the stylist ruining my hair and what their solution to my awful haircut is so I called back. It turned out that they have no intention to make up for it, and asked me to find other salon.And please...you are not the only group of people speaking Japanese in the world...It's akward when you say something while believing that I cannot understand...Services: Haircut
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March 2023 by deep emarson
first time, I asked top stylist, and the cut and color's were Great. However, second time. only the director was available and Her service was too bad.I asked for an Asian haircut service, she said, "We don't do that haircut in America," and she stubbornly refused. So weird.Why did I came here because I wanted to receive an Asian cut service, but it's strange that I was refused the service. She seemed to refuse because she didn't want to do it. The cut is suitable and the finish is terrible and color was also out of fashion, and I didn't think I had the technology to pay a very high fee for the director. On top of that, when I talked about my job, she was treated negatively. It was very sad to hear from you and be treated as discriminatory.There are directors whose names are so bad that the first experience is clouded, so you have to choose your stylist carefully. I don't want to use it again.
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January 2023 by Xuelun Li
I had exactly the same experience about being charged an unreasonable cancellation fee. I was about 15 min late due to bad traffic, and was literally 5 mins away from the store when they called me and tell me to not come in. They insisted in charging the cancellation fee even if I were to reschedule to another time. Most importantly, I called the store to made the reservation, and was not informed about the cancellation policy. Plus when I know I’m going to the late, I called the store but no one picked up. Even if my credit card info was left with them, it doesn’t mean that they can charge me for services that did not happen. Definitely will not go again! Strongly recommend against them! There are plenty of much nicer place that are more humane to their customers in the city.
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January 2023 by Jessica Yang
I called ahead and apologized I’d be 15mins late, but I was 20mins late, they charged the full fee and refused to cut my hair, said only can be late for 15mins, refused to change my appointment to another day. I told them i was very sorry as I got out of work a few mins late and traffic was bad during holiday season. I tried to be there as fast as possible, already spent $60+ on taxi, asked them to just refund me half of the fee, they still rejected. So I lost $170 for nothing, the bill was over $100 for being 5 mins extra late plus the tax fee. I find it too a bit over the board and cruel given that I was a frequent customer and a bit extra traffic during holiday season is understandable. Will definitely not go again!!! If you are not sure if you will be there before the appointment time pls don’t risk losing money to them. Anywhere in NYC understands 15-20mins late is normal, won’t take all your money! Also they make you tip both hair stylist and the staff that washes your hair for 5 mins. And they raised the hair stylist’s price without telling you.
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October 2022 by Simone Schiefer
I use to love this place but the receptionist's incompetence has made me give up on even trying to book an appointment.Services: Haircut
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May 2022 by Emilie Fang
I’ve been going to Shizen for abkut a year and a half now. I’ve been really happy with every haircut I’ve gotten there. It’s reasonably priced, the staff is super kind, and great service. My only complaint is that phone hours are confusing sometimes or hard to reach to make an appointment.
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April 2022 by Kunimi K.
So sad to see that they became so arrogant. I called today to make an appointment. A lady who picked up the phone told me they aren't taking new customers until late May, so I told her I've been there at least 2-3 times but I just didn't remember the name of stylist. I tried to share my name and phone number, but she just interrupted saying they don't store stylist info, so basically I just need to remember the name. I understand they are busy, but there was certainly a better way to communicate it. Instead she was vert unwelcoming. Japanese places usually have a great service, so this was a surprise unpleasant experience. I called Tokuyama Salon right after, and the lady on the phone was so pleasant. Very sad as I live a block away from Shizen, and they used to be better than this.
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March 2022 by MAKABAKA X
Awful!!!!! I spent almost $400 and look like a kappa now.1. I made appointment at 10:30 but was pushed to arrive at 10:10. Are you innumerate?2. Annoying promotion. The stylist kept saying that my hair is really damaged and wanted me to buy olaplex.3. Poor skill. The stylist has no idea about how to make hair thinner. I require it but ended up with even shorter hair, and it is impossible to make up for it due to the length. The stylist also made my hair layered in a ugly way just as those posted on their instagram.4. Obscure charge. My hair is shorter than neck length but I was still charged an extra $20. The stylist claimed that it is a length fee. I was not informed of it when I was in salon and cannot find it on their website neither. I wonder what is their definition of "short hair"? Bareheaded?5. Threat the next day. I was TOTALLY unsatisfied with my haircut and gave no tip. Then I got a phone call, saying that they want to make sure everything is ok, otherwise they won't serve me again. I am curious why to tip the stylist ruining my hair and what their solution to my awful haircut is so I called back. It turned out that they have no intention to make up for it, and asked me to find other salon — the phone call was purely asking for a tip. Have you no decency?And please...you are not the only group of people speaking Japanese in the world…
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March 2022 by Makabaka M.
Awful!!!!! I spent almost $400 and look a kappa now. 1. I made appointment at 10:30 but was pushed to arrive at 10:10. Are you innumerate? 2. Annoying promotion. The stylist kept saying that my hair is really damaged and wanted me to buy olaplex. 3. Poor skill. The stylist has no idea about how to make hair thinner. I require it but ended up with even shorter hair, and it is impossible to make up for it due to the length. The stylist also made my hair layered in a ugly way just as those posted on their instagram. 4. Obscure charge. My hair is shorter than neck length but I was still charged an extra $20. The stylist claimed that it is a length fee. I was not informed of it when I was in salon and cannot find it on their website neither. I wonder what is their definition of "short hair"? Bareheaded? 5. Threat the next day. I was TOTALLY unsatisfied with my haircut and gave no tip. Then I got a phone call, saying that they want to make sure everything is ok, otherwise they won't serve me again. I am curious why to tip the stylist ruining my hair and what their solution to my awful haircut is so I called back. It turned out that they have no intention to make up for it, and asked me to find other salon. And please...you are not the only group of people speaking Japanese in the world...
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February 2022 by Kk C.
super rude receptionist, She'll just pick up your phone and then leave you hanging there and greet other clients without even telling you to wait
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January 2022 by Yoora C.
The owner and the staff were speaking in Japanese and they must have thought I couldn't understand what they said. Not only the worst service but also they talked about things in their own language. No respectful of customers. He told his staff that he was uncertain about the color that he was about to apply to my hair. What?!?!! The owner didn't listen to me or didn't understand what I said whatever, he did my hair in the wrong direction. I didn't want him to cut the bangs but he did, and the worse thing was he didn't feel sorry about it, even didn't say anything about it. I tried to talk with him to find the plan b for my failed hair but he didn't try to do anything. Of course, he didn't feel sorry about it. This place is the worst!!!
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December 2021 by Natasha L.
Edit: WARNING: My Instagram connected to the email I provided them was hacked the day after I posted this. PLEASE BE CAREFUL WITH YOUR EMAIL AND PW I believe their slogan is "You're grateful for our business". These people are so rude and condescending that even as a native New Yorker, they have me floored. Granted, there were countless red flags prior that maybe I should check if I'm into abuse. Red flag 1: tried calling and emailing them for an appointment. They eventually called back but I missed their call. Their response? "We're sorry YOU missed our call". Okay maybe a typo. Nope, that's their personality. Red flag 2: requested email confirmation and pricing for appointment. I made the appointment 2 weeks prior and requested 1 week after for confirmation and pricing. Even after I called them, asking them for the above information, walking through with them regarding my email, they still failed to email me back with that information. Red flag 3: arrival, I made the appointment at 10:30 and they switched me to 10. I arrived at 10:20 and they said it was too late to take me. They said I had to wait. I requested for a time frame and they wouldn't give me one. So ladies, if someone blames you, ignores you, refuses to give you any confirmations (commitments), and tells you to wait for an undisclosed time, please leave. It's not right for you. Don't stand for this abuse. Wait... this is a business, not a bad date?
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November 2021 by Romi Ham
I've been looking for an Asian hairstylist for a very long time and I finally found one!!Anjy quickly understood what i wanted and i love how my hair now looks!Thank you Anjy see you again soon?
