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November 2023 by Wub Mason
I just ordered a bed from Mr. Edward Brumfield.He is the most knowledgeable and professional salesman I ever dealt with in the Bed business. However the most important attribute that convinced me to buy this bed is his endearing caring quality. He first took the time to talk to me by the phone for some time. Then I came a couple of days later and he remembered me and he spent so much time to discuss my family's needs. He treated me like we were family. I will keep coming back to Mattress Firm because I want to always deal if possible with Ed. Mr. Brumfield should be involved in training the sales staff. I left feeling great that I made a great decision.
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November 2023 by Tony Pham
My girlfriend and I had an exceptional shopping experience at Mattress Firm Forest Hills, all thanks to Natalie! We arrived with a firm idea in our minds, wanting a quality mattress from Tempur-Pedic. Natalie was incredibly knowledgeable, patient, and unbiased as she guided us through the selection process. She encouraged us to try out numerous beds, providing detailed pros and cons for each, and demonstrating how our bodies would adjust and be supported.What stood out the most was her expertise in showing how different mattresses conform to our bodies, ensuring we understood what a proper support should feel like. Her honest and transparent approach made us feel valued and well-informed. To our surprise, we ended up choosing a Stearns and Foster Reserve Firm mattress, which has been fantastic!
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November 2023 by Jeffrey Tortorell
OUTSTANDING PERSONAL SERVICE BY STORE MANGER (SAUL) WHO'S PERSONAL, PROFESSIONAL, AND HONEST APPROACH TO SELECTING THE "EXACT FIT" FOR YOU AND YOUR NEEDS AND COUPLED WITH HIS EXPERT KNOWLEDGE HIT THIS EXPERIENCE OUT OF THE PARK. I CAN NOT THANK HIM ENOUGH FOR TAKING INTO CONSIDERATION THE SPECIFIC NEEDS OF MY WIFE'S CONDITION MADE ME FEEL MORE LIKE HIS FAMILY MEMBER THAN JUST ANOTHER CUSTOMER. ALSO ,WHILE HE WAS ON BREAK GAVE UP HIS LUNCH TO ATTEND TO OUR NEEDS MAKING US FEEL SO SPECIAL THIS IS SERVICE THAT IS FROM A BYGONE ERA THAT COMES FROM SAUL'S HEART AND CHARACTER....MANY ,MANY THANKS TO HIM FOR MAKING OUR EXPERIENCE, PAINLESS ,SIMPLE ,FRIENDLY AND ON TOP THE BEST DEAL IN TOWN .
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September 2023 by Teddy Jara
Eric was great. The young man explained everything and communicated very well. He used his network among his mattress firm community and was very transparent with me. He was able to multitask other responsibilities during the course of my visit without having me feel unattended and also allowed me my space to ponder and make my decision on a bed setup. A great display of his 15 years experience.
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August 2023 by Jackie M
A friend, knowing that I needed a new mattress, recommended that I check out Mattress Firm.I took the advice and went to the Forest Hills location. I’m very happy I did. My experience was wonderful.Edward was a great help assisting me. He was very knowledgeable and thorough in regards to the various mattresses. I felt well taken care of.The store had many different selections to test and decide on.In the end, I was very happy with my purchase. I’ll recommend Mattress Firm to others.
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August 2023 by Kasey
Who knew mattress shopping could be overwhelming? Me; I had no clue! My husband and I were looking to upgrade to a bigger bed but we didn't know where to begin. We foolishly Googled "best mattress" which only confused us more — it seems like everyone online has something negative to say about every mattress in existence! We decided to visit a brick & mortar store and form our own opinion.I'm so thankful we chose this location — Natalie was more than accommodating to our questions and concerns. We did not feel pressured into purchasing a mattress; she gave us ample time and privacy to make the decision for ourselves. With that said, she is clearly very knowledgeable about sleep health and was willing to provide insight into any mattress we tried. She took into account our sleep habits and gave great recommendations. The customer service was top notch and it was a genuine pleasure to work with her. So far, we are satisfied with our purchase. We chose to receive our mattress on the weekend, but the store was willing to deliver it in 24 hours.Additionally, this location was very clean and zen. We were not overwhelmed by the experience and I would happily return if I needed another mattress! Thank you, Natalie, for the help! :)
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August 2023 by Danielle Brena
Great experience. Eric and Edward were so knowledgeable and helpful, I came in not having purchased a mattress in a decade. They were extremely nice, welcoming and overall had the best experience buying a mattress. They were top notch and highly recommended.
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August 2023 by Daniel Alexander
We had another positive experience shopping at Mattress Firm in Forest Hills. Our salesman Eric was wonderful. He didn't push us or try to sell us things we didn't want or need. He let us try out many mattresses and pillows and explained the differences between the various types. We'll be back again, but not for another 10 years or so.
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July 2023 by Jasmine Pradhan
My husband and I recently visited a mattress firm store on queens blvd with a fantastic salesperson! Eric was incredibly knowledgeable and attentive to our needs. With his help, we found the perfect mattress. Thanks Eric for helping us choose the best. I highly recommend this store to all who are looking for great, comforting mattresses.
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July 2023 by Anish P.
I highly recommend this store to anyone looking to buy mattress. We had an amazing experience. Eric was very helpful and he was simply a great guy. I think we will be going there again to buy mattress for our son.
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July 2023 by Kalpa Taru
The platform bed is pretty sturdy and stable. Queen size was easy to assemble. Less than 15 minutes.
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June 2023 by tdussie86
Came here with one mattress in mind and Eric the store manager was great and very knowledgeable helped me select the best mattress for me. I appreciated his patience and made this experience worth it. Would recommend going to Eric and this store as well.Also have a wide array of mattresses to try as well instore.
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June 2023 by Tony Ko
The entire experience has been nothing short of exceptional. Eric was super helpful and very patient to answer all of me and my wife's questions and concerns, and gave us a great price. The staff was super responsive when I called about delivery logistics and worked very hard to coordinate between me, the co-op management office, and the delivery company. On the day of delivery, the father/son team that came to deliver the mattress and remove the old mattress were also very professional and took great care throughout the process.
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June 2023 by Maria Alvarado
May 2023I reached out to Eric for assistance with my mom's bed after purchasing it in February. He listened, let me know my options, spoke with his manager and they were able to help my mom fix the height of her bed. She is 91 and tiny and it was getting difficult for her to get into bed. I'm simply amazed at the incredible customer service I received from Eric. The follow through, attention to detail and resolving it so quickly. If you want signature customer service and quality product, visit Eric and his manager at this location- you will not be disappointed! Thank you Eric- you're the best!!!February 2023Greeted immediately by Eric, he was professional, knowledgeable and friendly. Eric was patient and answered all of our questions. Thank you Eric!
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June 2023 by Barbara Guzik
I have got to thank Natalie at the FH location of Mattress Firm for her assistance over and above her normal day.I placed an order a week ago online and it should have been delivered within 24 hours, it wasn't. Days later I got an email stating it would be delivered 6/4, it wasn't. I was unable to contact anyone or get any assistance thru the website, even asked for someone to call me, no one did.Finally, I reached out to my local Mattress Firm in Forest Hills. Natalie took my call and when she looked up my order, checked and double checked, found out how confusing it really was (it should have been simple), went on to do additional research for me and rescheduled my delivery.I HONESTLY DONT KNOW WHAT I WOULD HAVE DONE WITHOUT HER. All of my future orders will be directly with Natalie. I cannot thank her enough!!!