-
August 2023 by Gavin Bohne
I placed an order in March 2023 via their website for four Tannoy VX5.2 speakers. Then a day or so later received a call that that particular model would be months and months before it was available. So upon the recommendation of Andre I switched the speaker choice to four Tannoy VX6 as supposedly they would be available sooner because they already had 2 in stock. Also added on 4 VTH Top Hats to mount these on tripod stands. A few days go by and I receive an email saying there was some sort of inventory discrepancy so there was not in fact any of these speakers available and I'd just have to wait. And wait I did, finally at the end of July I received not 4 but 2 speakers, and when I asked where the other 2 were Andre said there was an error on their pricing sheets and in order to get my full order of 4 speakers I would have to pay the difference. Oh and wait some more. For all this hassle and trouble and mistakes and delays and inconveniences what does Andre offer? $27 off an almost $700 order. Gee thanks maybe I can Biggie Size my next McDonald's order and that'll help me forget how much of a pain in the a$$ this whole process has been.Long story short, don't trust their website for accuracy, don't expect their inventory to be up to date, and don't count on getting any sympathy for when they try to make up for the previously mentioned issues. Credit where credit is due at least they didn't ghost me and kept in communication every time I reached out, even if the resolve has been non-existent or severely lackluster.*Update: Both Ross and Andre reached out after seeing the above review and offered a more respectable remedy for the issues I encountered. I greatly appreciate their efforts, but ultimately wished they would have been more pro-active about it rather than requiring leaving a non-glowing review to initiate a solution that was reasonable.
-
June 2023 by Gabriel Joseph
Dale Pro Audio is an excellent vendor to work with. Their knowledge of the products they sell is unparalleled. Our sales contact responds right away with the right answers when we have questions. Their service and support is excellent. I highly recommend them.
-
February 2023 by Elliot Maxwell
First time ordering from them and they were quick to respond to questions and very friendly. Item shipped out quickly. Thankful they had an item that everyone else was out of stock of. :-)
-
October 2022 by Jennifer F.
A company that is not credible where the owner michael lager and valerie lager used their parents to get ahead. Apple dealers when apple is just like walmart these days. Sounds and creating them comes from real talent not dubbing the same old music to the same old recreated crowd to purchase something that they only want to feel important. Product placement and cheating the government for an accountant that really doesnt even want valerie nor michael any longer.
-
January 2022 by Meccanizm Sorrentini
Awesome place I wish they still have one in Manhattan, better than Guitar Center and all the others in NY.
-
January 2022 by Michael Kastilahn
Absolutely kind and helpful. Worth making the trip to Jamacia for!
-
April 2021 by William Bulk
Great communication via email. Thanks
-
May 2020 by Evan Foster
Outstanding service!!! I was looking for a special Anniversary (Rhodium Edition) Neumann U87. I called Sennheiser and they referred me to "Dale Pro Audio in New York" their Authorized dealer (I called around and couldn't find the microphone anywhere else) Tim Brown from Dale Pro Audio called me immediately and had one of the last one's in stock. I got great deal, and it was shipped to Orlando right away. The Microphone I ordered was flawless, in perfect mint condition and it sounds even better. Next time I need high end gear or any at all I know who to call. (This was after a nightmare of special ordering through Sam Ash that never arrived after months; And Guitar Center - Who referred me the wrong gear that didn't match my set up and equipment.)
-
April 2020 by It Connects
I never write reviews but this was by far the worst and unnecessary pro audio experience ever.I purchased a Hedd Type 20 monitor on Amazon from Dale Pro Audio, but I received an SM58 microphone instead. I called Dale pro audio, and was transferred to Tim Brown the owner. He told me that my order was cancelled and I received the microphone by accident. My order wasn't actually canceled, and a microphone was sent so I could cancel it (maybe they weren't in good standing with amazon?). So I thought okay no problem, tough times, resend me the speaker. Tim, for whatever reason didn't want to sell the speaker on amazon and used my order to do so. He asked that I pay him through PayPal. I ended up having to pay through PayPal again, while my first order refund still hasn't posted to my bank account as I'm writing this review. he refused to re-list it on amazon prime, where I have already bought the item leaving me out of 3,000$ for one b-stock speaker, not a pair. Tim is adamant that the speaker orientation is a left, so I purchased a RIGHT from alto music (Bobby montemuro). Right speaker arrives from alto. After all that, a right speaker also arrives from Dale Pro Audio, which is what I purchased initially. I could have just ordered a left from Bobby. After the back and forth, no apologies, or show of solidarity. He sends me a return label.I'm writing this review because I strongly believe it’s not worth it especially if you’re a serious musician. Low priced items okay, but I could not trust this company with anything expensive, not because I received a wrong item but because of the culture that exists within this company. If I'm met with such dishonesty and disregard from the owner, imagine what it's like on a regular basis. No positive review here will show they won’t take advantage at your expense, and I think that’s the most important take-away
-
April 2020 by J U.
I never write reviews but this was by far the worst and unnecessary pro audio experience ever. I purchased a Hedd Type 20 monitor on Amazon from Dale Pro Audio, but I received an SM58 microphone instead. I called Dale pro audio, and was transferred to Tim Brown the owner. He told me that my order was cancelled and I received the microphone by accident. My order wasn't actually canceled, and a microphone was sent so I could cancel it (maybe they weren't in good standing with amazon?). So I thought okay no problem, tough times, resend me the speaker. Tim, for whatever reason didn't want to sell the speaker on amazon and used my order to do so. He asked that I pay him through PayPal. I ended up having to pay through PayPal again, while my first order refund still hasn't posted to my bank account as I'm writing this review because he refused to re-list it on amazon prime, where I have already bought the item. I'm out 3,000$ for one b-stock speaker, not a pair, and Tim is adamant that the speaker orientation is a left, so I purchased a RIGHT from alto music (Bobby montemuro). Right speaker arrives from alto. After all that, a right speaker also arrives from Dale Pro Audio, which is what I purchased initially. I could have just ordered a left from Bobby. After the back and forth, no apologies, or show of solidarity. He sends me a return label. I'm writing this review because I strongly believe it's not worth it especially if you're a serious musician. Low priced items okay, but I could not trust this company with anything expensive, not because I received a wrong item but because of the culture that exists within this company. If I'm met with such dishonesty and disregard from the owner, imagine what it's like on a regular basis. No positive review here will show they won't take advantage at your expense, and I think that's the most important take-away. Picture attached
-
October 2019 by Steve Wiegert
Dale Pro Audio is the best. I had issues with my bank on an order and Tim worked with me through the process to get everything ordered and resolved. I'm involved in B2B and consumer sales and the new Dale B2B site has opened the doors for me to install a wider variety and some very high-end products for my customers. They have an incredible selection of gear and I look forward to working with them more and more.
-
December 2018 by AM Peters
Best audio place. Great tech guru.
-
December 2018 by Maksym Kurganskyy
Acquired what I needed quickly and without any issues.
-
October 2018 by Grant Riddell
One of best pro audio equipment places in NY. Amazing staff
-
July 2018 by Roy Davidson
Top Notch, I worked with Luis who specializes in Houses of Worship. Very knowledgeable, great selection, very professional and the best prices you will find!
