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March 2023 by Gian D.
The merch for sale is good, but sometimes is missing key parts which the boxes don't say, etc. and then of course no returns. I've had pretty good luck here but better luck at some other locations. Most of the people who work at the W.V. location are helpful. However, the newly hired tall transgender identified male needs to relax with the talking about customers negatively directly in front of them and laughing in their face like Eartha Kitt on multiple occasions. You are, in fact, not Eartha Kitt.
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January 2022 by Zak F.
Went in here to look around and saw so many attractive things, ended up buying a really awesome decoration piece! Not only was it clean and full of good vibes, but the staff was very professional and accommodating. Will definitely come back here if I'm in the neighborhood again, thanks guys :)
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December 2021 by Katherine K.
Love this place -- it is a space of welcoming, healing and comforting energy for so many of us, especially during this challenging pandemic. What would NYC be without Housing Works? It wouldn't be the same, that's for sure! ~ What my wife and I love most about it is their staff...their staff members are all friendly and kind. We really enjoy going to HW, particularly HW, Chelsea! Many thanks for your outstanding service...With Peace, Love & Gratitude, Katherine & Goldalee
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November 2021 by Toya D.
A larger version of the Gramercy/Kips Bay location, with plenty to choose from. There's furniture, records, books, jewelry, accessories, shoes, outerwear and more. Can be a little overwhelming, as this place draws a great crowd. The staff is friendly and super helpful, which is always a plus. __ IG: @DCthriftish I #thrift and I know things. #DCthriftish #DCgarb #DCpoptags #DCfashion
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September 2021 by Oscar De Luna
This seems to be just offices as there is no “official” entrance nor seems to be open to the public.
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August 2021 by Erin M.
This place has gone sooooooo downhill. Used to find interesting things every week, now the same stock sits theres for weeks and weeks at a time. A total let down.
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February 2021 by Ina M.
This place has a good variety of clothing and house pieces that anyone will enjoy. Prices aren't bad and there is something for everyone.
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January 2021 by Meagan D.
This has been my favorite Housing Works location for years. Pretty much every time I go in I find a book in good condition for less than $10 (even hardcovers!), and their housewares are always stocked. I just bought some wine glasses that were in near-perfect condition that will be perfect replacements for ones I recently broke at home! Staff is friendly and they absolutely adhere to COVID-19 precautions that need to be taken for the store. I typically like their clothing selection too, so if you're looking for a good dig, the Chelsea location should be stop #1.
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January 2021 by Jay J.
There are no reviews for Housing Works at this address in 2020 so I imagine they may have somehow eliminated them?! Dunno. The place has changed so much. For the worse. Meanwhile, I've been an avid supporter to this organization since it opened 30 years ago. I donated many items. I bought so many more. Sadly the standard has totally disintegrated: Many of the items for sale have not been handled properly and with care and respect Beautiful pieces of china and glass, antique lamps for sale are chipped and broken. I donated a lot of stuff recently at the Columbus Ave. branch and the way the inexperienced staff handle items so roughly is appalling. No respect, no understanding for antiques? Items are priced illogically. The staff at 17th st. are rude and loud.. Yelling at each other across the room. Abrupt and abrasive way of talking to customers. Really, really tragic. The whole place has turned from being fabulous and with wonderful and friendly employees.... to beyond terrible. Original staff mostly all gone. A nightmare to visit. Equally terrible at the branch on Columbus and 74th. They allow a very few people into the store and the rest are waiting for-ever on the sidewalk in the event someone occasionally notices them and allows them to enter. Pathetic. What happened. ?? Bunch of crooks running the place now since the original company was merged. They'll be out of business before long sadly.
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November 2020 by Lee M.
Best home for unused stuff. Been making monthly treks as I clear out years of accumulation! Support this organization!
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October 2020 by Nam Nguyen
Not open to the public. There’s no entrance as well
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February 2020 by Dana C.
I arranged to donate a beautiful dining room table and chairs as well as a custom love seat and sofa to this Housingworks. The furniture is all in great condition with sizes and photos sent to them long before scheduling a donation. We were told the only reasons a driver would turn away pieces was because of wear&tear, stains, fading...(this furniture is in great condition., so no problem) YET the drivers declined to take the dining room set because it was deemed too big to fit in their truck-after all they had 8 pick ups before me. As I said before, they were well aware in advance, based on measurements and photos that I sent, of the size of this set. But late this afternoon, it's suddenly too big!!!!! Since they knew the size in advance, they should have picked it up first or on a different day. This just makes them seem lazy! Then our custom sofa and love seat were turned away for potential dog hair before I could explain that the sofas have been covered with couch-covers day to day for their entire lifetime because of the dogs, which BTW are actually non-shedding doodles so dog hair is not an issue. Just look at the furniture before getting all judgey! Again, it just make them seem lazy. It was as though they were looking for any reason not to take our sizeable furniture this late in the afternoon. Again, I was told the only reason that the driver would turn away furniture was because of quality/wear&tear, (which were non-issues for these pieces). We were not told that perceived size or presumed pet exposure would be problematic. So i am disgusted and left with furniture to throw away rather than donate to a deserving community all because the rude, presumptuous, lazy drivers didn't want to carry this sizable furniture to their truck and unload it at a store. Shame on them!!
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January 2020 by Scott H.
A small thrift shop with decent clothes options for men and women. A mix of dress and casual. They also have some books and CDs. Prices are decent but not rock bottom
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November 2019 by Large Marge ..
The ABSOLUTE WORST $195 for a broken wooden stool that lists on Wayfair for $58.00, are they for serious? They act like they're working there for free. Who knew they actually get paid to be rude and nasty. The IRS has nicer staff, and probably less expensive!
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August 2019 by Lisa T.
HWTS is an under-rated organization and store chain. All monetary proceeds from in-store/auction sales and donations support a great cause--a huge win-win for me. I've been shopping and donating items to HWTS for years and plan to do so for many more. Keep up the great work!
