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December 2023 by Heidi Morales
Great customer service! The ladies were so helpful giving me options for my hair struggle and were all very polite. Definitely returning!
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November 2023 by Hlwan Thu
went there to browse around and ended up buying a shower cream BUT, the whole time i was there, I was followed around like a hawk NONSTOP! seriously!?! They really have to stop treating customers like shoplifters. It was a really horrible shopping experience. The owner was rude so was the employees. Never ever going back there again.
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November 2023 by kylee c
Came back to the store after a bad experience with them a few weeks ago instead of resolving the bad reviews, they decided to come up to us and talk to us like it was our fault and how it was ruining their reputation when they don’t keep a good reputation anyways. Additionally when we tried to purchase something at the store, they took our items away and basically kicked us out.
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November 2023 by Chiki A.
Disgusting attitude towards customers and absurd prices. The cherry on top? No returns on ANY products not even if they’re damaged.
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November 2023 by Wilkin Lockhart
This place is absolutely ridiculous. Walked in with my girlfriend and was followed around nonstop. Then wanna act like they talk no english when i call them out, absolutely ridiculous and borderline racists. Dont shop here
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November 2023 by Brandon sus
Workers will talk about you behind your backs complaining about everything you do, even about using 1 cotton pad. Manager is not helpful as well.
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October 2023 by Belle A
Awful store.1. They talk bad behind their customers backs.2. Follow you around like hawks especially if you’re Hispanic or Black which is mind boggling considering they look very Hispanic. The employees act nice and try to offer assistance when in reality they just want to make sure you’re not stealing ! They don’t really WANT to help anyone. They groan when they have to get off of the floor they’re sitting on to check on you.3. Their items are extremely overpriced, you’ll see drugstore brand prices hiked up so much more than the already inflated prices in this store.And 4. They have so many damaged products , I’ve gone back many times despite their prices and employees to buy products just to find out that my lash glue is expired and other items too. Not just to me but to friends and family. It’s not fair to have expired or broken items especially acting like that and creating a mean environment where you’re every move is being watched.As exciting as it is to finally have a beauty supply store in Sunnyside it’s not the worth the uncomfortable feeling you get as soon as you walk in. They get mad when you use testers, get mad when you use the provided makeup remover and cotton rounds. This place is awful. The owner is rude and so are his employees.
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October 2023 by Stephanie Xelhuantzi
This place is horrible, these workers always be judging you and watching you ALL THE TIME as if you’re gonna steal something. Like I know y’all got people that steal but you don’t have to watch every single one. I usually let their behavior slide but today was just not it, this one miserable female worker decided to talk behind my back and accuse me and my friends of “wasting the cotton” like girl, we didn’t take ANY cotton but just ONE, acting like we got he whole stack. These people are just rude to you for no reason and target people of color too, ALL their makeup, including e.l.f is SUPER overpriced for no reason as well. If I could put 0 stars for this I would, that worker really should be grateful I even did nothing because I could’ve gone back and taken all the cotton stacks to piss her off. But no I didn’t because I’m a decent human being who at least respects people. This store really should be grateful that we’re really one of the few people that still go there, it’s no wonder that they get little business just from how rude they are. Never coming back again, don’t come to this store, it’s not worth getting judged for and being stared down at from these sad miserable no life workers.
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August 2023 by Sruti Das
I been to this store twice now. One thing I absolutely despise is the fact that the employees are always following you around and keeping an eye as if you’re bout to shoplift. (NOT EVERYONE IS A THEIF/SHOPLIFTER). It mademe feel very awkward and uncomfortable to browse through stuff and had to leave.
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August 2023 by Meechie Fabulous
Always friendly customer service, smiling faces makes a difference when spending your $$$.
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July 2023 by Jennifer Aquino
Really great store to have. Like any beauty supply store they have a variety of things. But I felt like a particular employee had their eyes on my every movement. That kills the experience for me as someone who just wants to browse. Like I get that they probably had their fair share of shoplifters, but to stare at every guests movement is going to impact our experiences here. They were helpful tho I’ll give them that I’m just the type of person that can’t have someone hovering over me while I’m making decisions. And it makes me question if they’re helping me to help me or just to keep an eye on me…
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June 2023 by Alexis Montaque
No diversity in supplies, over priced products and won’t let you exchange/ get refunded for unopened items. Unfortunately the only beauty supply store in Sunnyside.
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May 2023 by Sydney Linares
Avoid at all cost I don’t ever make a review but this place is so bad I had to. I wish I could give them 0 stars. I used to buy here often but I have to stop I bought a Olaplex oil however it turned out to be damaged inside once I opened it the top was lose and some had spilled out. I went back the same day with a receipt and they did not want to give me a refund although they sold me a broken product. I wouldn’t have made a fuzz but it was 30 dollars! So the least I expect is for it to be in perfect condition when I open the box. Didn’t help that the guy in the register was rude and unhelpful
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May 2023 by Alexandra Amoroso
I like this store ;) I went to buy a nail file and bought many products lol. I think this things happened sometimes ? I like the people work there cause they were very kind :) thank you guys :)
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April 2023 by Candace Ellis
I walked into this store carrying a $3,000 purse and 100.00 worth of flowers in my hand. I was followed around like a criminal. This is NOT an isolated incident as I recall they did the same thing to me several months ago but I really needed an item and ignored them. I understand that this store has issues with shoplifting, an have empathy in that regard, but as a paying customer I will not tolerate this treatment and immediately walked OUT. Please work on a new strategy to address your shoplifting problem because your actions create a hostile environment.
