May 2023 by Arielle D.
I have lived here for 6 months now, and the maintenance workers and management are horrible. I had mice when I first moved in, and that problem still continues, yet the management does next to nothing. They put some sticky traps down and now every once in a while I find a dead mouse stuck on one (3 of them in 6 months). I put myself on the list for pest control(once every 2 weeks).... however they always seem to skip me. Besides the mice, they aren't helpful with anything. There is a tiny toilet in the apt that will overflow once in a while. I have reported the problemto management and they said that if a plumber comes I will have to pay for it.... it's like HELLO I AM A TENANT. It's not my fault (or responsibility)that it's a tiny toilet from the 60's. I asked them to replace it cause of this and they said no. Once a little after midnight I had to call the super cause it was overflowing all over the floor, and he also said I will be charged for it and it must be my fault. It's definitely not my fault. I am a single person, no one else lives here, and I only use a moderate amount of toilet paper, how could that be my fault? They say I must throw stuff down there..... what the hell would I throw down the toilet, I'm not 3.It's like anytime you need a repair done they create such a hassle and try to blame it on the tenant. There is a very old, little, dirty fridge in my apt. that wasn't working well when I moved in which they refuse to replace, but yell at me if it stops working and I need it repaired. Also when I first moved in there was a gas leak in my apt.. They shut off the power to the stove, but didn't replace it for weeks. They advertise themselves as a doorman building, but there are only 2 doorman who actually help out and open the door if you come home with your hands full, they others, especially this one guy, just sits and watches TV his whole shift and walks away from the front desk a lot. If you have a complaint you have to contact the management, who are based all the way in Manhattan, and they hardly get back to you. Whenever I would contact them about the mice issue they would not answer back unless I threatened to take further action. The super is very rude and yelled at me that he had to come fix my leaking toilet at midnight one night and said I'm the only one that this happens to, however a month ago he was banging on my door at 3am because SOMEONE ELSE had a leak and he had the wrong apartment, so that can't be true. The super's assistant is worse.... whenever the super tells him to do something, like check my kitchen for mice holes, he literally spends 2 minutes on the task and then leaves. There are only these 2 men, along with a few other porters that have a high turn over rate, to serve 3 interconnected buildings. That is definitely not enough. You'd think they would at least be courteous to you, but no. I have lived in many other rentals and have never had such terrible maintenence service in my life. Most buildings understand that if there is a leak it's a maintenance emergency and they need to come fix it no matter what time of night it is.Sorry this review is so long, but I want people to understand what they would be getting themselves into here. I literally have anxiety about reporting any maintenance issues because they are so unbelievably nasty when you do.
