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December 2023 by Z D
We had a great stay! The pool is heated, gym was functional & clean, the room was clean and spacious. Parking was free!The only reason I've dropped service to 3 stars is because their "cafe" was out of SO MANY menu items. They also have no kids options and charge $14 for airfryer chicken strips & fries. Yikes.
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December 2023 by Nicholas Wirt
What a great hotel. The manger was a treat. She had that personal touch. Check in met my needs every time. The barista held it down. Love the remodeled Courtyards. Kudos to housekeeping :)
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December 2023 by Mercedes Jones
Courtyard Marriott has always been my favorite ? I’m here for my birthday trip and Kaya made me the BESTTTT margarita I’ve had in months , front desk staff Lucille & Scarlett are super sweet and professional! My kids enjoyed the indoor pool and we also enjoyed the beautiful view from our balcony rooms! Nice quiet area away from traffic , I’ll definitely be returning !
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December 2023 by Mike Kramer
Kaia in the lounge was exceptional. Very customer-centric. Thank for being such a good advocate and taking care of your customers.Rooms: Quiet and comfyNearby activities: RstaurantsWalkability: Lots if things nearby if your willing to walk .5 milesFood & drinks: Great bar
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December 2023 by John ONeal
Great spot. Modern decor. Friendly staff. Ample parking. Indoor heated pool. Love it.
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December 2023 by Bryan Smith
Hadn't stayed here since pre-covid and was impressed with the upgrades.Kaya and the rest of the team made everyone feel welcome and appreciated.Walkability: Multiple restaurants in walking distance
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November 2023 by Lisa Nelson
I come through Charlotte every single month and stayed at the Ballantine Courtyard for the first time tonight - it’s great. Extremely clean, very comfortable. Staff is awesome and friendly and I will come back. I grabbed a couple glasses of wine and a salad at the bar for dinner from Kaya tonight - she is so friendly efficient and helpful. This is a very nice hotel for a business traveler - I will be back!Rooms: The rooms are nice, very comfortable and extremely clean . I travel a ton so I know! This place is great. Very happy and will be back! Recommending to my team!!!!Nearby activities: It’s Ballantine - everything is closeSafety: Great and safe location. I travel to Charlotte on business a lot - this is great. Pleasantly surprised. Highly recommend.Walkability: Need a rideFood & drinks: Good to eat in for a super casual meal and close to stuff if you want to gjniut!
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November 2023 by Barry Gauch
Kaya was exceptional! She was attentive and made sure I didn’t have to ask for a refill or check. Highly recommend this property.Barry
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November 2023 by Michelle Gill
Excellent stay as always. Front desk staff very friendly and professional. Room is clean and well appointed (though a microwave in the room would be nice). Kaya is fantastic at The Bistro....we have enjoyable conversation and she always remembers my beverage of choice, even though it's 3 months between my stays! Great location and highly recommended.
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November 2023 by Erica C
Nice little hotel. The area was very quiet and felt very safe despite the gas station in the front.There's a cool walking path there as well behind the hotel.I didn't get a chance to swim, but the pool looked nice and clean. It's a little small but not bad. It never seemed overly crowded even with it being an indoor pool.The TVs didn't have apps for other streaming services other than Netflix and Showtime, but you can watch the Showtime for free, which was nice.
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November 2023 by Ana
I liked the spacious room with a balcony and the nice view. But the washbasin was a bit small and the floor got wet when showering.Rooms are cleaned every two days. There is an ironing and ironing table in the room.There is a small bar/coffee in the lobby with a very small selection (and they didn't have everything). I didn't like the offer nor the food. But there is a restaurant across the street that is ok (Walnut Grill Ballantyne) and a gas station. There is also a supermarket (Harris Teeter) ~15min walk away (be careful with the traffic!).The McAlpine/McMullen Creek Greenway close by is nice for running in the morning. There is a swimming pool in the hotel, but it is small.Rooms: SpaciousNearby activities: Running at McAlpine/McMullen Creek Greenway.Food & drinks: Walnut Grill Ballantyne
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November 2023 by Kenia Izaguirre
Very nice hotel of course what is not shown is the exploitation behind that façade with mistreated employees and without paying full hours for them and forced to clean the rooms inappropriately I feel sorry for the guests who have to use those towels to wipe their face after being the same ones with which the toilets are cleaned really disgusting, I don't recommend anyone to stay in that place because of lack of hygiene.
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October 2023 by Debbie Anders
Stayed here for a business trip. The room was very clean and location was good for my needs. The staff here is so helpful and friendly. From Kaya and Mary in the Bistro to their maintenance and front desk staff, I was very happy with their commitment to customer service. Thank you Team Courtyard! Well done!!
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October 2023 by Doan Clark
I had a wonderful experience during my stay. I was especially grateful for the staff and how helpful, pleasant and thoughtful they were. Keesha Lowery was one who sticks out the most. She was a great help to me. Every company needs an employee like her.
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October 2023 by Dave Dominick Reid
Friendly and Professional staff. Clean and comfortable rooms. Special customer servcie call out to Mrs Christy from housekeeping for sewing a button on my shirt within an hour. Highly recommended staying here and will return!
